Arnold Clark--are they avin a larf or what?

[lasertung]

Several folks on this site have complain about defects on cars bought from Clark. The gist o the moans are that Clarks canny or winnae sort the faults.

Ma China is in this group, and got a letter frae Clark. On the foot o the letter it showed that a firm called GTG training is owned by Clarks.

 

Google GTG training and WET yourself.

 

If Clarks mechanics canny sort these cars, it disnae say much for the training firm, dis it.

The chap thats hivin all the bother wae MAZDA cars posted that he went to Watchdog the day. He also took a divit o letters from other CAG members to show Watchdog all the problems that folk are havin with these blasted DPF's and FAP's on many cars nowadays, which are costin an arm and a leg tae service. It pointed out thit the unsuspectin public are buying these motors without kenning what the long term costs are.

 

If Mr. Craig happens to read this, I can thoroughly recommend some bedtime readin for him and awe the heid bummers in Arnold Clark's.

It's a new document fae the OFT stating awe the rules and regulations for car dealers. Aye big and sma. They should study this document and put the contents intae practice, paying particular attention to section 7, 7.1

Section 6 of the CPR's is also worth a good read.

Wid readin this pit them aff their sleep?

[crem]

Wid readin this pit them aff their sleep?

 

I doubt it. Most of the posters on CAG are English so I would guess AC would expect posts to be in English too so they won't be expecting to need a tanslator!

[heliosuk]

So if it was in "real English" Crem a Scottish firm would understand that?

 

Reminds me of a tale I heard about the Foreign and Commenwealth office where they sent a congratulations message in Welsh to the new Welsh Parliament who duely returned it asking for it to be sent in English!!!

[Guest Arnold Clark Company Rep]

Lasertung, thank you for your post, we are in posession of the OFT document having obtained this on the day of release. We are in the process of ensuring all Managers receive a copy.

 

Regards

 

Alasdair

[lasertung]

Sorry Crem. Forgot to add that translation into English available at extra cost!!!!!!!!!!!!!!!!!(AC tactics?) My next post will be in my native DORIC!

Topic heading was in English----perhaps London area?

[heliosuk]

Nahhhhhhhh. Gawd blimy. Ain't the smoke mate. got "are they" on top. No what I mean!

[scaniaman]

Lasertung, thank you for your post, we are in posession of the OFT document having obtained this on the day of release. We are in the process of ensuring all Managers receive a copy.

 

Regards

 

Alasdair

 

Aye, Have nae doubt that all the managers will get a copy, ------BUT, WILL the RULES BE IMPLEMENTED IN FULL?????????

[heliosuk]

Lasertung, thank you for your post, we are in posession of the OFT document having obtained this on the day of release. We are in the process of ensuring all Managers receive a copy.

 

Regards

 

Alasdair

 

What Alas "dan Dare" (I think we should nick name him this) forgets is that this is nothing NEW!!!

 

It's just a reiteration of current consumer regulation updated.

 

So what he implies is that "Arsehole Clark" as it is allegedly known, didn't know about the regulations in the first place! Consequently the company feels it important to roll out an OFT document that they claim to comply with anyway. And this is a company that get's awards for customer service???

 

What a faux pax!

 

Perhaps Dan Dare, has been trained by the AC training company?

[lasertung]

Fit i was really trying to get at Heliosuk wis what will ACAL's reaction be to these new or regurgitated regs.

Will they negotiate with OFT to get the rules watered down?

Will they move the middle finger in an upwards direction at the OFT, and say we are so big that these rules don't apply to us?

Or as I suspect, will the brains (wide boys?) in ACAL work very hard to find loopholes in the regs. that they will milk to their ain advantage?

Time will tell.

[scaniaman]

Heliosuk, I don't quite understand why you say that Mr. Craig be given a nick name of "Dan Dare". I for one are not receiving any entertainment or amusment from the gentleman.

In fact, since pressing him to inform me when my car is to be properly tested, he has stopped replying to emails.

Furthermore, when trying to get information from AC personnel on details of replacement cars available, all goes the usual "Quiet". Can't even get a rough estimate of cash required to exchange cars. This task, i understand is to be undertaken by two or more of AC employees.?????

To give Mr. Craig the benefit of the doubt, perhaps he is not at work just now for a variety of reasons.

Since you know of the background to this sorry saga Heliosuk, you will be aware that the proceeds of a house sale can buy a Lot of Publicity.

[heliosuk]

But he was a "Super Hero" saving the world (read, consumer here) from the evil Martian Empire (read, Arsehole Clark).

Dan Dare rhymes with Alasdair.........."aving a laugh" .........gedditt?

 

Seriously though, Mr Craig comes on here on behalf of AC saying he is willing to help and then e mails he will do this and that but he never follows through does he?

 

Ok giving him the benefit of the doubt he wants to help but if he going to do the talk so to speak then he needs to do the walk which on evidence so far he can't.

 

The problem you have scania is that you have made it quite clear what the situation is and what is needed to resolve it but they won't budge I reckon, because they 1: Don't understand the issue 2: Have incompetent management that don't know what to do as they are in a corner and 3: Rely on a bunch of "merchant bankers in Slough" who have no understanding of the problem whatsoever.

 

It's an easy problem to solve one way or another. Do the tests that I have suggested and that will prove categorically one way or another if there is an issue and they (AC) should pay for it.

 

Why they don't want to do this is beyond me unless they have something to hide, which I think is the case, and probaly explains why they and the Slough connection won't release the full info.

 

If I was in AC's position and I was certain what we had done was right then I'd present you with the results and say that's the end of it .........but they won't will they.

 

Unbelievable really.

 

I wouldn't waste any money on publicity. I think there is enough on here for the time being hence Dan Dare occasionally picking up on stuff he obviously gets out of his depth with.

[scaniaman]

Well, I suppose that just about sums it up Heliosuk. But it is interesting to note that it was after the large article in the Sunday Post (ac using guys van), that Mr. Craig started on this particular website.

Surely, no company can go on indefinately when adverse publicity abounds.

The penny appears not to have dropped with the Clark organisation, that I now have the time and money to keep this complaint going indefinately.

I would prefer not to use the term A-s-le Clark, as other posters have used terms such as Arnold Shark or Al Capone, which may be seen as more appropriate, don't you think?

Edited July 14, 2010 by scaniaman

[Conniff]

If you Google 'Arnold Clark problem', you get 134,000 hits and there really are some horror stories like I have never read before about any company never mind car sales.

[scaniaman]

Must join that site and make it 134,001 LOL.

I know that the AC complaints site goes back several years, which begs the question "Why are the authorities not doing something about them?"

Realistically, I think that only Joe Public can sort these people out by not being so vulnerable and buying elsewhere.

[Conniff]

Time to bring this out of the cellar and back into the sunlight

[robmar0se]

update

[lasertung]

Lasertung, thank you for your post, we are in posession of the OFT document having obtained this on the day of release. We are in the process of ensuring all Managers receive a copy.

 

Regards

 

 

Well Ali, It wis fower months ago that you got the OFT report, yet nithin has changed in the wye your people treat punters. Only twa wicks bye I wis witness to another case whaur a punter wis bumped on fit should hae been a warranty claim, bit in the interests of safety the punter pied up jist tae mak the motor tempory safe but certainly no richt. Efterhind i met up wi this punter and left ma contact number, sayin that if they hid an unexplained accident I wid staund up in coort an testify that the fault had been registered but no action taken by the clark dealership involved even although the car wis still under six months fae purchase. Jist be reminded Ali that the great Arnold Clark comes as much under SOGA rules as the wee chancer whoe sells a haundful o cars by the road side.

[crem]

Does that come with a translation?

[lasertung]

See post5. I'm having a big enough struggle trying to learn Polish just now never mind english. LOL LOL