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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Welcome insurances, Gardx and VT


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the £250 cashback was not supposed to be reflected in the price of the Car, it should of been in the form of a cheque direct to you!

 

I was promised this when I got my car back in March 2008, but to date have never received it. I gave up on chasing it!

 

If anyone has any links to the original adverts it would be a blessing to those of us that haven't received it.

 

Also, I recall a price list at my local branch of Welcome being on an A4 sized paper tucked away in the corner of the showroom area. This price list was out of date as half the cars were not even on their.

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interesting emmilou, I never signed a disclaimer or any documentation declaring that I had the £1000 part ex (although it may have been explained verbally) or that I agreed to offset the £250 cash back of the price of the car. I do know that I verbally agreed with the Rep that I would get a cheque sent out to me within a few weeks of the taking the car. this never happened.

 

has anyone challenged this and got a result?

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  • 4 weeks later...

oh wow!! congrats JJ :)

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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If it does just make sure you add the £25 bounced payment charge ;)

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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and £10 to put it in writing in case their phone records get lost

 

and your time spent chasing them at ooo lets say £10 an hr lol

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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  • 2 weeks later...

Now getting a bloody text message every month a couple of days before my payment is going out just to remind me as if I didn't know.

 

Sent them a snooty letter telling them where they can stick their text messages. Lets see what letter I get back

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Hi, they have just rung regarding the text messaging. It seems the compliance (customer service) department didn't know anything about these text messages going out to customer. So I let her know I wasn't happy and I wanted them to stop, which she says they will do. We will wait and see!

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  • 4 weeks later...

Hi everyone,

 

As some of you regulars my know I have had a problem with Welcome and had complained to the FOS about some errors.

 

Finally got a response from the FOS and each one of my queries have been upheld in the favour of Welcome.

 

My main worry was that I cancelled the insurances that Welcome sold me as they were so expensive, but I later noticed that the re-written agreement did not have the £200 deposit I paid listed, correct me if I am wrong but if I decided to VT the car after I had paid 1/2 the payments the deposit would go as a payment?

 

I also complained regarding Welcomes old favourite the GARDX insurance already being on my agreement and being optional I should of been able to cancel it, funnily enough this is not mentioned in the FOS report (I wonder why).

 

If someone could let me know (as I am sure I read it on a web-site) that any agreement that is re-written the figures have to be the same?

 

I am not going to let this lie as they also haven't explained why I have 2 different statements for the same account with different dates and figures.

 

Any idea who I can complain to?

 

Thanks

 

JJ

 

Hi, I am half way through a letter to the FOS and need to know that if a deposit is paid that this goes towards the total amount paid when VTing a car.

Need some clarification please.

 

JJ

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When you pay your deposit, say £200, this is added to the amount borrowed. If say you had borrowed £5000 then the total amount payable is £5200.

When working out if youve paid half or not, you have to add the interest to the £5200, say £1000, which gives a total amount amount payable of £6200.

Then take away all your payments you've made, and also take away the £200 deposit. This should give you an amount remaining which will obviously represent a % of the total amount payable.

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Yes, thats what I was aware of. Had a similar dealing with Black Horse over an outstanding amount and I brought it to the CAG forum last year and was advised the same, all amounts borrowed are added to the agreement, cash deposits and P/X values are included in the total amount payable and subsequently taken away when working out how much has been paid off.

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