SAR Request - Lack Of Information

[DeBilde]

I sent off a SAR using the template from here.

I received a reply on Saturday but they have not sent me any details of payments made or charges applied to the account.

 

No DN or the 2 termination letters that they have sent.

 

What can I send back to them to request this information?

 

Thanks

[rebel11]

hi DeBilde

 

Try the following:-

 

I am in receipt of the documents that you have supplied in response to my Data Protection Act information request dated XXXXXX. The disclosure of personal data is incomplete in that at least the following documents are missing:-

 

1) You have failed to provide a XXXXXXXXXXXXXXXXX

 

2) You have failed to provide a XXXXXXXXXXXXXXXXX

 

This is not an exhaustive list by any means, it is just an example of some of the information I am missing.

 

Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998.

 

The time for compliance with my request has now expired. If you do not comply fully with my Subject Access Request within 7 days, I shall apply to the County Court for an order to enforce compliance, together with damages at the discretion of the court.

 

Yours faithfully,

[Pinky69]

You will not get a copy of the DN - they do them on templates and don't keep copies - but there should be a note on the transaction history if one was sent. If there isn't, they didn't send one.

[42man]

How many days has it been since you sent the SAR ? As they may possibly still send the remainder of your files at a later stage. Give them 40 calendar days (the time allowed to comply)....once that has elapsed then you need to send the letter above (entitle it LETTER BEFORE ACTION)

[rebel11]

Good point:-)

 

How many days has it been since you sent the SAR ? As they may possibly still send the remainder of your files at a later stage. Give them 40 calendar days (the time allowed to comply)....once that has elapsed then you need to send the letter above (entitle it LETTER BEFORE ACTION)

[DeBilde]

OK thanks, they replied within 1 day (wow). So 36 days and counting.

[Craigbadger]

Yeah I had this with Lloyds. Received Loan stuff within 3 days, majority after 2 weeks and the business account on the 40 day deadline.

[DeBilde]

Hi,

 

I sent a SAR request on the 29th June 2010 and received a reply with only a copy of my agreement enclosed. Their letter stated they had fulfilled their duty of the SAR and that was that.

 

I wrote back informing them that the request was not satisfied as I have not had copies of the DN, 2 termination letters sent or a log of all contact and payments and charges on the account.

 

Their time expired last weekend and I still not had a response.

 

What are my next actions?

 

Thanks

[harrassed senior]

Report them to the ICO : Complaints - Privacy & electronic communication - ICO

[DeBilde]

Thanks, will do