Jump to content


martinwhite

Nationwide Data Protection Team

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2735 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

If they dont send them in time could you just not say right im claiming £xxx amount its up to them then to prove its less and as they took over the said time (40 Days) there in the wrong ?? just a thought

Share this post


Link to post
Share on other sites

Whats happening with those of you who havent had your statements are you going straight to LBA with a guessed amount? (how can this work with the 8% interest as you wouldnt have a breakdown of charges) Im at the same stage over 40 days. can we stick together on this one. skeggsy x


muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

Share this post


Link to post
Share on other sites
thanks for reply judge - i thought that too but after reading what Bank Fodder had to say about claiming pre 6 years we decided to go for it as we have nothing to loose so lets see :)

can i ask how you have managed to put in a claim for post 6 years if you dont have the statements? or did you?


muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

Share this post


Link to post
Share on other sites

skeggs - daughter just got account number for pre six year account from nationwide with just a phone call - unfortunately she has been in hospital so has not started the statement process but will do very soon, will keep posting on here as and when - good luck with yours.

Share this post


Link to post
Share on other sites

quite excited by this potentially a break through, ok will have to wait and see the proof is in the pudding but rang data protection dept at nationwide today and complained that Im past the 40 day period, said i had already reported this to Financial Ombudsman and didnt really want to have to take it to next stage so they had ten days to get my information to me. The guy I spoke to was remarkably helpfull and told me what year I opened my accounts all 93 and 91... He then told me he would be able to send me the statements from 14 years back!!!! great ... he also told me I wouldnt be able to claim post 6 years anyway!!! er ok lets have the statements then and we will see. will keep you posted. skeggsy:p


muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

Share this post


Link to post
Share on other sites
If they dont send them in time could you just not say right im claiming £xxx amount its up to them then to prove its less and as they took over the said time (40 Days) there in the wrong ?? just a thought

check out my last post re this got told today could send me statements from 91 and 93!


muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

Share this post


Link to post
Share on other sites

Getting Angry now, still waiting for stuff from SAR from Nationwide credit card since Feburary 21st, Sent a LBA on 5th May, and they replied on saturday telling me I hadnt paid my £10 fee, this was cashed by them on March 8th, Have tried to ring them all day today and cant get through, its constantly engaged.

 

Not heard anything back re claim for my flex account, letter sent 5th May.


Nationwide Bank Account subject access request

21st Feb 07, statements received 13th April 2007

 

Nationwide Credit Card SAR sent 21st Feb 07 .. Still not received :-x

Share this post


Link to post
Share on other sites

Hi Im just about to do my request for my statements from Nationwide but I am not sure which is the right address to send the request to. There is a general address and then someone else has posted a direct address for the Data protection team. Also is it the same address for Nationwide Credit Cards. Can anyone help ??? Thanks

Share this post


Link to post
Share on other sites

My first two claims I sent everything to the Head Office address in Swindon, have noticed that Data Protection stuff for 6 year period comes from different address data protection flex statements. UC Hawksworth nW5001 Swindon sn38 1nw (excuse lower case had to unplug lap top to get address) I have sent my most recent request (for about the 5th or 6th time) to this department direct recorded delivery of course but Im just getting no where mine is around 50 to 60 days now forget the 40 days. I have as mentioned reported to financial ombudsman and also information commissioner by e mail but not had a response from information commissioner so going to ring him tomorrow. Know they are being devious and today they have decided to pull the plug on my overdraft on that account. very disapointed with them.

skeggsy x


muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

Share this post


Link to post
Share on other sites

Thanks Skeggs Going by what you just said about your overdraft I might have to hold fire for a bit because I need mine at the moment.

Share this post


Link to post
Share on other sites

Dont hang off for fear of loosing your overdraft. you can set up another account with Halifax who will match your overdraft and give you the facility straight away, you can do it online or on phone.Nationwide will pay you out then you can close the account if you want to... set up the account then if they do ask for the overdraft back and they wont unless you go over it or bouce something or if you are not puting enough money into the account then you can pay it off and switch to the Halifax account or whatever one you choose. Im hanging back on wasted costs claim because I still not know exactly where I stand on it dont be afraid you will win get it in.


muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

Share this post


Link to post
Share on other sites

Hi all

 

Hope this helps, I've had a massive chase around this afternoon trying to get to bottom of my SAR, but if other people can benefit from the knowledge I've gained, cool.

 

I sent my SAR on 24th April, recorded del - was received 25th - to the DP team. Heard nothing, so rang today (gave myself a cut off past 25 days & would call if not received info). I rang the Account Services team (details at top of post), who passed me onto Complaints, then in turn gave me number of (01604) 854828 & Name of KATH BARFORD.

 

Rang that number, spoke to SUE TAYLOR who told me that due to weight of demand for SAR, they have set up a new team (FLEXACCOUNT STATEMENT REQUESTS) with tel no (01793) 583061 & 583062, but both numbers will be very busy. So, I rang second, got straight through to SADIE, who (like everyone else I dealt with this afternoon) was very pleasant, friendly, professional & helpful. Basically, she explained that have been deluged with requests and constantly keep revising processes, teams, departments & staff to cope. As requests are not logged anymore on the database, they are wading through the in tray & dealing with them in that order, but because of my delays she will request details of my charges instantly, computer process them overnight & as it's after 3pm they should be ready by 1300/1400 tomorrow. She said it will be an abstract of both account's charges, one single A4 page each (no need for statements unless for cross-checking at this stage), and will telephone me when they are about to be sent. I asked if she could give me the 'bottom line' verbally from these abstracts and she agreed. RESULT !

 

So my strategy is this, see what the figures come out to be, then request refund as normal. In meantime re-request statements to cross-check against, and while I await their response to my refund request also determine if the abstract amount matches the statements.

 

So, to be honest, I'm quite surprised. Bit deflated they not been in touch already, but I expected would take a while due to weight of numbers. However, it's nice that for now at least, they seem to be sugar coating their interaction with customers, I expected a more terse and adversorial approach.

 

Hope this info helps others waiting to find out what their charges are, at least as considered by the bank or BS.

 

Good luck !


______________________________________________________

 

"I will not let anyone walk through my mind with dirty feet" - Mahatma Gandhi

______________________________________________________

 

Share this post


Link to post
Share on other sites

Hi - this is my first posting on this site, so be gentle with me :grin:.

 

Do I need to write to NW Data Protection Team in the first instance (with SAR), or do I write to my branch? Sorry if this is in the wrong posting!

Share this post


Link to post
Share on other sites
Hi - this is my first posting on this site, so be gentle with me :grin:.

 

Do I need to write to NW Data Protection Team in the first instance (with S.A.R - (Subject Access Request)), or do I write to my branch? Sorry if this is in the wrong posting!

Hi, I wrote to the branch and got a reply:cool:

Share this post


Link to post
Share on other sites

Hi,

 

I just wondered whether or not anyone else is having problems with Nationwide responding to a DSAR request? Well I am ...

 

Slow to respond right now ... any advice please?

Share this post


Link to post
Share on other sites

Nationwide have real problems understand two words 'customer' and 'care'

 

My bonds matured so I loooked around for e decent investment. Saw it at Santander. But almost two weels after maturity Nationwide still haven't paid me my principle and interest. They have this 'leagalised [problem]' that holds on to customers' money until really pressed.

 

Wow, imagine the inteerst they are making on our money.

 

Nice work if you can get it - and it seems Nationwide can!

Share this post


Link to post
Share on other sites

Forgot to add - I'm severely disabled. I need the money - do Nationwide care? Big isn't always beautiful and in the case of Nationwide its positively ugly. Nationwide rides roughshot over customer cpmplaints. Whatever you do, avoid them like the plague

Share this post


Link to post
Share on other sites

Update as of 30th December 2011.

 

The details posted above are still current aside from these changes.

 

1.The department is now known as Subject Access Team.

 

2.We have a contact name-Becky Goodger

 

3.The contact numbers have changed to;

01604 856291 main line

01604 852620 Fax remains the same


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Share this post


Link to post
Share on other sites

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Share this post


Link to post
Share on other sites
style="text-align:center;"> Please note that this topic has not had any new posts for the last 2735 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...