agreement terminated help needed!

[w34pon]

hi all im new to this forum. i am in a bit of a situation here. bought a vehicle from mercedes dealership in january 2008 on hp agreement. finance was arranged with alphera financial services for period of over 48 months. i am in the 30th month of the agreement and have paid 27 of the payments all upto date. but have fell back on the last 3. they first sent me letter few weeks ago to pay arrears now i have recieved another letter yesterday saying they have terminated the agreement and want to collect their vehicle back. yes loan was over 27k. which i found out today is unregulated from their recovery team who i spoke to over the phone and told them i am now in a position to clear the arrears which is near 2k but they told me its too late cant do anything as contract has been terminated. this is really stressing as the dealer never mentioned anything about unregulated agreement when sold vehicle and also ive been paying for nearly 2.5 years. have i got no rights at all. what is the best way to go about it. any help required please asap. many thanks.

[beyondhope]

have you received a default notice?

[w34pon]

i did recieve a default notice last year when i was late on 1 payment but that was sorted out with them when i phoned in and made the payment. This time round i only had letter 2weeks telling me clear the arrears. Then iv had this letter off termination

[flub1976]

They cant refuse to take a payment, no finance company can if it would affect your indebtiness. Ring them up and pay then say as they have not correctly deffaulted you then they can not terminate.

 

If you have genunly got the full payment of arrears then they should accept it especially in this ecponomic climate

[w34pon]

yeh thanks for that info. This is why im suprised about they should of accepted my offer to clear the arrears. The guy was a bit of a ar**e over the fone. Told him want to speak to superior but no has called back. Rang again today said we got it on our system will get supervisor to call back. But still no response. Is it better to write to them.

Edited July 2, 2010 by w34pon

[w34pon]

anymore advice please!

[w34pon]

i want to write a letter to them regarding the termination and im willing to clear the arrears and carry on with the agreement. Can any1 fosward a template please

[flub1976]

Send them the letter recorded just write want you want to say. I would also enclose a cheque for the arrears (make sure it doesnt bounce) and a request for a new Direct debit.

[w34pon]

they foned me this morning. Not helpful at all just told me we dont want to know we arranging to collect our vehicle dis week. Im really stressed dont know to do

[Hadituptohere]

Maybe if you can use photobucket and post the default notice and termination letter then you may get more help, if you dont know how to post these its in here

 

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

Hadituptohere