O2 Demand Out Of The Blue

[james141]

Today I received a demand from O2 regarding an account from 2007

 

I have absolutely no knowledge of this, there is nothing on my credit file. I am actually with O2 now and have had the same number for about 10 years!!

 

Apparently they are passing it on to Lowell's and today I noticed they did a credit search on my file.

 

I have sent the std debt not recognised letter, what else can I do?

 

Just wait and see what they come up with?

[james141]

I have just noticed Lowell have searched my credit file every month for the past 6 months!

[james141]

I have just had a look and I think this might relate to a phone that I sent back and cancelled under the 14 day cooling off period.

[loopinlouie]

Same with me, when you ring you will find it is lowells who answer not o2. When I queried this is misrepresentation they said it is them deciding which cases to take on, be warned xx Mine said if dont reply within 20 days o2 will pass to lowellss, but lowells answered straight away

 

 

Get the sniffy feeling lowellls using o2 letterheads.

Edited July 1, 2010 by loopinlouie

[james141]

Yeah I thought that, I wouldn't phone the number on that letter.

 

I am starting to think it might just be a fishing exercise for old accounts so I might not acknowledge it and see what happens.

[loopinlouie]

I foolishly rang, but the guy couldnt wait to get me off the phone, I do go on xxxxx:D Its misrepresenting as giving impression for the first time ever that o2 is interested rather than as did passing to dca without even sorting issues within their own company before condemming account. Turned out to be lowells farce and as such a lie I thought. Shows how low lowells will go xx

[james141]

Yeah not good

 

It is strange, I am fairly sure it relates to a mobile I ordered from dial a phone but didn't like so I sent it back and canceld.

 

Strange thing is, I haven't moved house and I have had no letters or anything up till now or I would have sorted it sooner.

 

I might ring dial a phone to see what their take is on it.

[loopinlouie]

My thread being moved to this forum in a mo entitled dca shufty, regarding an o2 phone I tried to cancel within cancellation period and they blanked me from the start.

 

Did you have the company tell you to deal with 02 and then 02 tell you to deal with the company, if so similar to mine but was their own stores xx They I feel now did it on purpose to make me miss the cancellation period even though said wanted to cancel due to store not interested in helping xx

[james141]

No I only delt with dial a phone and it was my understanding it was all canceld and done

[loopinlouie]

I honestly thought as not as niave as was a while ago, that 02 wanted to finally sort it out after reading the letter. Would be interested to know wether 02 knew it was being sent as their attitude to errors on their part or store disinterest in honoring contract is appauling.

 

Sad thing is o2 are a good company and I use them for payg still, so makes wonder why not sort out contract which makes them more moneyxx Any way rant over. At least they didnt fool you xx

[loopinlouie]

No I only delt with dial a phone and it was my understanding it was all canceld and done

 

james did you get it in writing from the original seller, I hope so as it sounds like they didnt do their bit doesnt it? in your case.

 

Too often these firms are happy to verbally cancel or give impression account being looked into and sorted and then do nowt.

[james141]

Yeah thats my worry, I have a feeling this would be a total and utter nightmare to sort out!

 

And as its not on my credit file, I might as well ignore it until they go for a CCJ

[james141]

OOps

 

can a Mod clear up for me please?

[loopinlouie]

With me they said they had no record of me contacting them within cancellation period, that was because they told me when rang with issue to deal with the store who sold the contract. The store refered me back even ringing from within the branch and they again say they have no record. What can a person do? At the time gave up as didnt need the stress.

[james141]

Hmmm yeah they will just pass you from pillar to post

 

I defo think this is an ignore and see what happens job.

[locutus]

Ooopsie on the multiple post. I'll ask a mod to fix

 

Anyhow, wait and see what they come up with and keep comunications in writing (if you decide you do need to contact them)

[james141]

Thanks Locutus

 

My only worry is they might whack something on my credit file?

[james141]

Warning!!!

 

I have done some digging and it is indeed a fishing exercise by Lowell Portfolio 1 Ltd

 

They have been on watchdog for it before:

 

BBC - Watchdog: Lowell - chasing debts

 

Lowell Portfolio 1 Ltd | Saiweb

[littlefatbudha]

I have just received a letter ,which states its from 02, but on the return address, i noticed it was lowlifes.

Any way sent email to OFT reporting this misleading letter, and that it was against OFT's debt collection guidlines.

May i suggest you do the same, the more complaints the better !!!!

[loopinlouie]

I have just received a letter ,which states its from 02, but on the return address, i noticed it was lowlifes.

Any way sent email to OFT reporting this misleading letter, and that it was against OFT's debt collection guidlines.

May i suggest you do the same, the more complaints the better !!!!

 

Going to do the same as genuinely thought o2 wanted to look into it this time after all the fobbing off previoulsy. Lowells after listnening to me say they will get back to me and I know it will just be threat and pay up, so am prepared, but will fight back by complaining anyhow xx:D

[loopinlouie]

A question. Are O2 allowing the use of their letter head in this way?

[littlefatbudha]

Go get em [email protected] !!!!!!!!

[james141]

I have sent them a letter saying put up, prove it or shut up and if I have to spend any more time on it without them providing proof I will be billing them for my time

[littlefatbudha]

If they have sent a misleading letter to you james, make a complaint to oft, more the better

[sailingman321]

I think we are in a similar situation as we had 2 mobile contracts with O2 that we thoguht had been terminated and where we payed the balance off - We have now received a letter for each stating transferring to Lowells.

Whats the address to look out for please?

 

I have PO box 202 Houghton Regis on the letter ehad and 260 Bath Road, Slough, Berkshie at the bottom.

 

Thanks!