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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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More Scots families to save hundreds through free heating and insulation


Guest EnergySvgTrust
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Guest EnergySvgTrust

Please excuse the generic post :-| Just trying to make sure everyone struggling with energy bills knows help is on offer. :) This is for all you Scots out there...

 

More families than ever before can get free home improvements such as a new boiler, central heating system, and insulation through the Scottish Government’s Energy Assistance Package.

 

The package is open to people across Scotland helping in different ways; to cut bills, boost income and make houses warmer and more energy efficient.

 

Qualifying criteria for grants to install central heating systems and insulation in homes that are very hard to heat have been widened to include more families. This means that more families on qualifying benefits with children under 16 will be able to heat their homes for less – potentially saving hundreds of pounds each year.

 

Claire Satha, a mum from Inverkeithing got money-saving energy advice, a benefits check, loft insulation, a new boiler and a new modern central heating system. Claire says, “We spotted that families might qualify – and now it has transformed our lives”.

 

“I have a three-month-old and five-year-old child and I’m no longer concerned about the house being too cold for them”

 

The effect on Claire’s home has been dramatic. The combination of insulation and heating means she could save £718 a year on bills and cut her CO2 emissions by over 2 tonnes a year – the same amount emitted when driving 6000 miles in the average car.

 

Mum-of-two, Nicola Robertson from Oban also received a heating system which could save her up to £853 per year and give her a warmer home. She says,” Making the call was one of the best things I’ve ever done.”

 

The Energy Assistance Package is funded by the Scottish Government and managed by the Energy Saving Trust. Any households looking to cut their energy bills are encouraged to call the national Energy Assistance Package advice line on 0800 512 012.

 

Pay less on energy bills, go to www.energyassistancepackage.com

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