Jump to content
  • Tweets

  • Posts

    • My job I've been in for 8 years, my contract is to give a week's notice.   I have 10 days holiday coming up starting next week. If I message the boss 3 days into that holiday and tell him I'm not coming back can it be used as 7 days notice (ie a week). I have a lot of holiday entitlement left this year about 70 hours.   So 2 questions please without judgement just facts:   1. If I phone boss three days into my 10 day holiday next week to formally tell him I'm quitting is that legal? 2. Can they get out of paying me my 70hrs holiday entitlement if I take that route?   (Massive global company not one man and his dog operation, if it affects the advice)  
    • Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018.  We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty.  We paid by 30 monthly interest free instalments and so just made the final payment.   It is a heavy duty king size lift up storage bed with a built in tv at the end.  It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself.   At the beginning of this year, we noticed it had started to dip considerably in the middle.  Not the mattress, but the wooden base the mattress is on.  So on 09/02/2020 I emailed them about the issue.  They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress.  So they sent out Homeserve on the 25/02/2020 to come and repair.  He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement.  His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave.   Of course they didn't contact us, so on 30/03/2020 I emailed them back.  01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while.   30/06/2020 I asked for an update.  03/07/2020 they replied saying their claims department would contact me within 5 working days.  They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back.   This is now getting beyond a joke and I wanted some guidance on how I should proceed.  We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood.   Many thanks  
    • bit obv really... don't eat yellow snow either.   dx  
    • I know you are trivialising this as, 'Ambulance Chasing Lawyers', because they are perceived to be involved. You mention BMW (other brands as well). Counterfeit car and truck parts have been implicated, and proven to be the cause, of accidents where fatalities have occurred.   There is some considerable difference between a set of counterfeit brake pads and a fake SD Card.   The trademark infringement though, is the same.   H
    • One hope in this growing mess is that local authorities, mainly in the north west so far, like Liverpool, are developing their own systems to test and trace, filling in the gaps of what Serco et al are missing.   But they're doing it with precious little in the way of funding. In the meantime it looks as if Serco [I think it's them] will be given more hundreds of millions on top of the £100 million that hasn't been effective so far in a couple of weeks. Given that the PM has swanned off to Scotland for a couple of weeks this isn't looking good.
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
CHEETS 1960

Belmont Thornton Contract Issues - Reclaming Credit Card Charges

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3195 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

My wife has used Belmont Thornton to try and recover charges on her credit card account.

The card issuer has in the first instance refused to deal with a third party and has subsequently made an offer to her.

There is a cluase in the Belmont Thornton contract which states :

3.6 if this agreement is terminated by the client for any reason, pay Belmont Thornton either £500 plus vat (cancellation fee) or, if the claim has already been submitted by Belmont Thornton and Belmont Thornton proceeds with the claim and the claim is successful, the fee or the cancellation fee, which ever is greater.

 

3.7 if the client terminates the agreement and Belmont Thornton proceeds with the claim, if the claim is unsuccessful and no compensation is payable to the client, the client will not be liable to pat the said sum of £500 plus vat referred to in clause 3.6 above or any monies whatsoever in respect of the cliam, and

 

3.8 for the avoidance of doubt not be liable for any charge in respect of the claim if the claim is pursued and the company pays no compensation.

 

The question I obviously have is, is she liable to pay Belmont Thornton any fees?

Should she accept the offer from the card issuer or push for more?

Edited by CHEETS 1960

Share this post


Link to post
Share on other sites

Posted twice yesterday and no replies so here goes again.

 

Wife has used a company to try and reclaim charges etc from card issuer. Card issuer won't deal with the company but the company might/will charge for services.

Question is, should she accept offer from card issuer or push for more and is she liable to pay the fees to the company?

Would welcome and appreciate a reply as clock is ticking with both.

 

Thanks.

Share this post


Link to post
Share on other sites

Hi,

 

I've merged your other threads and unapproved the duplicate.

 

What was the offer from the Card company and did she sign anything with the reclaim folk.

 

How many letters did she write to the Card company, and who are they.

 

Regards.

 

Scott.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

Thanks for the reply Scott,

Card issuer has offered £603.94 for quote "a refund of default charges and in order to resolve"

They have also offered not to incur any of the following charges on the account:

Late payment charge,

Over limit charge,

Return payment charge,

Returned credit card cheque charge

Tracing charge.

 

Card issuer is Vanquis.

 

No letters written. She signed an authorisation for the company to pursue the claim on her behalf.

Share this post


Link to post
Share on other sites

Is this the total amount you claimed ?


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

Have know idea as the claim was lodged by the company.

All paper records were ditched sometime ago but as I pay this account I feel there's more to come than this. What'sthe situation with interest incurred?

Share this post


Link to post
Share on other sites

I know with my claims against Credit Card companies, I was paid the judical 8%

Also claimed all over limit fee and Late Payment Fee.

 

I'm not too clued up on Contractual Law, so not sure how to advise you on that score.

 

The £500 + vat sounds very steep, in comparision to what they have offered.

 

You could always spend a £10 and send a Subject Access Request to Vanquis, this would let you know the score regarding how much you could claim.

 

Regarding the contract, I'll have a look around see if I can find anything.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

Thanks again for the reply.

 

Judicial 8%....what's this then?

Share this post


Link to post
Share on other sites

When you file a Court claim, you can charge the 8%.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

For goodness sake do not trust Belmont Thornton. They are the biggest (Edit) in town. They will (Edit) for doing nothing

Edited by maroondevo52
Removed unsuitable wording

Share this post


Link to post
Share on other sites

I agree with lloyd44....

 

check out the reviews the compnay gets...I've not see a single good one and all of them suggest the company is misleading and unscrupulous!

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...