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    • It definitely has to be 100% or they have pulled a fast one on you - even before the govt clarified on this I found advise to this end that it has to be pre-furlough pay.
    • I thought so, I managed to get hold of ACAS and have put in a claim.    thank you 
    • I assume your holidays run from March to April or something similar. As far as i know your holidays continue to accrue - covid or not, especially since you kept working they have no leg to stand on.
    • Thank you so much for the replies already!   Just to add to the original post , I no longer live at the address that they've send the letter to (have changed my address with DvLa) not sure if it makes a difference    For a windscreen ticket  1 The date of infringement? 11th February 2017   2 Have you yet appealed to the parking company yet? Yes. I dont have any evidence of it as it was from 3 years ago. I sent photos of the car park and my parking ticket . I still have the paid parking ticket    has there been a response? No.      have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] I can't recall this. But I believe I may have    When I received debt collectors letters , I then sent the offer to pay letters and the PDA   5 Who is the parking company? One parking solution    6. where exactly [Carpark name and town] did you park? Vantage point , brighton  08-13-2020-11.24.33.pdf offer to pay - pcn.pdf pda.pdf
    • ok, bit more info i should have stated. The claim was started within the 6 years stat limitation. the hearing was after 6 years had expired and so was the strike out. It is now 8 years past default notice, and i have not heard anything since strike out for 1.5 years. surely another claim for the same terminated account is timebarred, even if they change the amount to a lesser amount.   the issue is the oc bank has written to me stating i am due a refund of wrongly taken charges and interest FROM 2011 and have applied the refund to the os balance, which is with the purchaser company who was struck out. The oc say they have informed the purchaser of the revised balance, which means the claim against me by the purchaser was for the wrong balance. surely this does not mean thy could use this balance for a new claim 8 years later? this smells like a trick.
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scotty6kids

Orange executive office not replying to eMail

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Hi Caggers,

 

I seem to have a problem with Orange regarding an outstanding balance on my account which I actually WANT to pay however its proving very difficult to arrange any form of payment plan with the customer care department as its been passed to a DCA who also don't want to know.

 

It seemed the contacting the Exec Office and explaining the situation that I am in along with what I wanted to do was a good thing however, there has been no response from them all are.

 

Can anyone give me and advise as to what else I can do ? the email address that I have written to is below :

 

executive.office@orange-ftgroup.com and executive.office@orange.co.uk

 

Cheers

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If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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how to complain

 

If you want to make a complaint, firstly you should call Customer Services and speak to us to

discuss any problems you may have. In most cases your query will be answered immediately.

If you have a difficulty that is not resolved to your satisfaction, please ask to discuss it with

one of our Customer Services Managers.

If you pay monthly, please call 150 from an Orange phone (or 07973 100150 begin_of_the_skype_highlighting 07973 100150 end_of_the_skype_highlighting from any other

phone). If you pay as you go, please call 451 (or 07973 100451 begin_of_the_skype_highlighting 07973 100451 end_of_the_skype_highlighting from any other phone).

adjudication

Orange is committed to resolving any difficulty quickly and amicably. However, if we can’t

reach an agreement, there is a special independent adjudication scheme that Orange (in

conjunction with other leading communications providers) has arranged with the Chartered

Institute of Arbitrators. This gives you a fast, free and impartial resolution to any dispute that

does not involve a complicated issue of law or a sum of money of more than £5,000.

We are obliged to comply with any decision that the independent adjudicator makes.

However, if you’re still not satisfied with the outcome, you can refer your case to the Courts.

You can get a guide to Orange’s dispute resolution procedures online at

www.arbitrators.org/cisas. Alternatively, you can get a copy of this guide by calling Orange

 

That is the Orange guide to complaining from their "Code of practice" that you can read here :-

http://www1.orange.co.uk/documents/regulatory_affairs/orange_code_of_practice_for_consumer_affairs.pdf


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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