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    • I am sorry, but without seeing the contract, and knowing what is on it or what effect it has, it is impossible to say.     
    • A16 BYN is the plates that the car was advertised with, and obviously the plate which I checked the mot history with, I also thought the same that the website maybe hadn't been updated with the most recent mot that the dealer had got done, I asked for the original plate number whilst doing the logging in to my bank account, to pay both the dealer and the shiply transporter. Bearing in mind I had told the dealer around 6pm that I would get the deposit sorted out when I put my son to bed, that gave him every opportunity to send me any pre contract details etc. Just over an hour later (son still wasn't in bed) asked for the address of where the vehicle was to be picked up from as I couldn't accept the quote for the transporter without that information. Less than an hour after that he whatsapped me asking if I still want to buy the car because he's getting enquiries from other interested parties and is telling them that he's sold the car to me (no deposit  paid as yet). I then replied a few min later having finally got my son to sleep.    Anyway between me sorting out the details and where to pick the car up from, log into my banking to pay deposits etc he'd  messaged me the original plate no... which I didn't see until after I'd done all the aformentioned.    I decided to check the history on that plate as like yourself I had been confused about the mileage, low and behold there was the most recent mot containing 5 advisories which were never mentioned to me. Another thing I can't really understand is the expiry date of the mot before that either and I did query all of this with the dealer, only to be told that cars in Scotland are renowned for corrosion issues...and that if I had checked the mot history I would have seen them, I explained I had checked the history on the plate in the advert as I had no knowledge of what the original plate numbers were and he told me that the most recent mot was under the plate in the advert. Most certainly the mot certificate he then sent me on whatsapp had the advertised plate on the certificate,  however, it wasn't showing up on the dvla page.    By this stage I was irate with him for several reasons, for not notifying me of the advisories and telling me that he had checked the dvla and the most recent mot was showing up on the advertised plates, I then screenshot the page with the expiry and this car is not mot'd information, and 2 for telling me that cars in Scotland are renowned for corrosion issues!    Had he simply said, the car is 18 years old you're going to expect to have some corrosion at some point, I'd have been a bit more tolerant at that stage. Apon checking the history on the original plates, it transpired it passed the last MOT previous to the most recent one on the same day the advertised plates ran out, I still haven't quite fathomed out what is going on regards to this. However the previous mot showed no corrosion issues and as it hadn't failed on that basis, I would get the panel beater sprayer mentioned in an earlier post to have a look at it, and sort the issues out re that, also the main reason I had the car delivered to my dad's address as that's also the area where the panel beaters business is.  
    • I had a similar thought, TJ. The Guardian has done an explainer of the rules as of yesterday.   Someone said that if the government, had retained public trust, they might not have needed stringent measures like this.   https://www.theguardian.com/world/2020/sep/28/england-new-coronavirus-restrictions-explained
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    • Retailers and Hermes. I have a parcel that’s saying delivered but not arrived. This dates back two weeks. The retailer won’t contact Hermes but Hermes are saying I need to let the retailer know my package hasn’t arrived - as the contract is between them and Hermes, not me. I am going around in circles. Retailer just says here is the tracking and won’t acknowledge the parcel hasn’t arrived! 🤬 Paid for by credit card. Any advice, please help
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Orange dolphin ten problems


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Hi,

 

Having a problem with orange and their dolphin 10 plan.

Took it out based on their sales advice and they didn't tell me about any additional charges. My youngest wound up with £450-00 worth of call charges as we understood the plan to restrict calls after she used her minutes.

 

Where is the best place to post and ask for advice on how to deal with this problem,

 

Cheers

 

G

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Hi Grumpygaz

 

I've asked the site team to move to the relevant forum.

 

Have you googled the internet to see if others have been misled by the phone plan?

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Hi, thanks for the propmpt replies and getting the thread moved..

 

I have looked about for other simelar stories but none are exactly the problem I'm having.

 

I bought them direct from orange. I have had the wifes and my phone on a contract with them for getting on for ten years. never had any issues until we added these dolphin 10's to the account.

 

In the last few years things have gone to pot in respect of performance and service with them but this last mess has really got me worked up.

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how many minutes did the plan come with and how many were eventually used?

What exactly did the salesperson tell you

 

The plan came with 200 free minutes and unlimited texts.

 

I had asked if it cut off when she had used her minutes and they said yes. it was a replacement for a pay as you go sim to save me the hassle of going out to top them up. I have mobility issues and weekly trips to top a card up were a pain.

 

I was a great pains to tell them it was a childs phone and we were on a budget and were looking to drop our bill. They said it would be ok to tack them onto my main account and we should have a monthly spend of £60-00. At no point did they mention higher charges if they went over the plan. Sneaky sales ploy methinks.

 

She used over 2000 minutes in a month and has had a talking too but the kid was under the impression, as was i that as soon as she ran out they would bar calls until the next mothly cycle began. Thats a specific point we asked about and it appears they have been economical with the facts at best.

We have only had it for about 6 weeks but we won't have it much longer.

 

 

My stance is now that they either drop the charges and keep us as long standing customers or they can play silly buggers and lose our custom. I will force this to county court if needed as i feel that they haven't a leg to stand on as we can cancel under the sale of goods act but just need to make sure that i cover all the bases. I cite the sale of goods act because what we were eventually sold was not what it was supposed to be and as such not fit for purpose.

 

Cheers

 

G

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200 minutes is 3h 20 minutes wheras 2000 mins is 33h 20 mins.

 

Surely she MUST have realised she had gone over?

I could understand if it was a little bit but 30 hours......

 

I cant see Orange waiving the charge.

 

How are you going to prove the phone was not fit for purpose if it was a replacement sim you got and not a phone as well?

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200 minutes is 3h 20 minutes wheras 2000 mins is 33h 20 mins.

 

Surely she MUST have realised she had gone over?

I could understand if it was a little bit but 30 hours......

 

I cant see Orange waiving the charge.

 

How are you going to prove the phone was not fit for purpose if it was a replacement sim you got and not a phone as well?

 

 

She did not know she couldn't go over. She as was I was under the impression that she would not be able to make calls beyond the 200 minutes, as we understood it it wasn't possible. like a pay as you go it would bar her from making calls.

 

The extra charges over the call time allowed were not explained to myself and as such the deal itself is not fit for purpose. In effect they sold me a deal based on misinformation and being economical with the facts. Thats deception in my book so the deal is not fit for purpose.

 

I can't see orange getting paid!

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you must have had a contract through the post by now. what does it say?

Did you read any T&C's

 

I cant see how it was mistakenly used for 30 hours more than it should.

Thats an hour of calls every day for a month.

200 minutes is only just over 6.5 minutes a day

 

If you wanted a phone to cut off after all the credit was used you should have kept the payg sim and just given them £x per month to go down the shop themselves and top up.

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She did not know she couldn't go over. She as was I was under the impression that she would not be able to make calls beyond the 200 minutes, as we understood it it wasn't possible. like a pay as you go it would bar her from making calls.

 

The extra charges over the call time allowed were not explained to myself and as such the deal itself is not fit for purpose. In effect they sold me a deal based on misinformation and being economical with the facts. Thats deception in my book so the deal is not fit for purpose.

 

I can't see orange getting paid!

 

The trouble with this is they can mark a default on your credit file as bad is if you had a loan you wern't repaying!

 

Try this :-

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/216586-message-orange-customer-response.html

 

If advised by Orange staff, then they need their little hands slapping :mad: However I doubt you'll have proof of what was said :( (if you did record the conversation, it would be a nice thing to stick to them!)

 

Read the "how to complain" section of their Code of practice here :-

http://www1.orange.co.uk/documents/regulatory_affairs/orange_code_of_practice_for_consumer_affairs.pdf

 

Which states

how to complain

If you want to make a complaint, firstly you should call Customer Services and speak to us to

discuss any problems you may have. In most cases your query will be answered immediately.

If you have a difficulty that is not resolved to your satisfaction, please ask to discuss it with

one of our Customer Services Managers.

If you pay monthly, please call 150 from an Orange phone (or 07973 100150 from any other

phone). If you pay as you go, please call 451 (or 07973 100451 from any other phone).

adjudication

Orange is committed to resolving any difficulty quickly and amicably. However, if we can’t

reach an agreement, there is a special independent adjudication scheme that Orange (in

conjunction with other leading communications providers) has arranged with the Chartered

Institute of Arbitrators. This gives you a fast, free and impartial resolution to any dispute that

does not involve a complicated issue of law or a sum of money of more than £5,000.

We are obliged to comply with any decision that the independent adjudicator makes.

However, if you’re still not satisfied with the outcome, you can refer your case to the Courts.

You can get a guide to Orange’s dispute resolution procedures online at

www.arbitrators.org/cisas. Alternatively, you can get a copy of this guide by calling Orange

Customer Services. You can also obtain this guide in Braille or large print if you would like it.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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