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    • dx100uk   do you think it might help if the OP went back to the dealer and argued the point about the dealer having to pay the vehicle recovery costs (in the event of a cancellation and no pre-contract info) by quoting to them the Motor Trade Ombudsman's view on the question from post #25?   I mean, the motor trade ombudsman is not generally well-known for being on the consumer's side, and yet there they are spelling out the OP's argument for her!   This could be backed up by (1) reiterating that the advertised mileage does not agree with the MOT history - at least I think that's the case; I haven't quite got my head round it yet, and (2) pointing out that the "sold for spares" bit is simply untrue.  She could wind up by suggesting that she thinks any ADR or court would find in her favour on all three of these points and ask if he wants to reconsider his position.   See if that shifts the dealer any further.   Assuming he won't move, then either go for ADR (is this binding and who does it?) as a first step or continue with legal claim.   Only contra-indications I see:  (1) I think the distance selling/extended cancellation argument is very unusual with a used car purchase and have no idea if it's likely to be successful.  BUT Advice Direct Scotland and Aberdeen TS seem to think it's possible(?) and so does the Motor Trade Ombudsman - so who knows.   (2) BankFodder did suggest several pages back that if the OP got the purchase price back that might be a result, but that would mean either writing off two sets of transportation fees or arguing separately about them.    
    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any involvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Upon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
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Orange dolphin ten problems


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Hi,

 

Having a problem with orange and their dolphin 10 plan.

Took it out based on their sales advice and they didn't tell me about any additional charges. My youngest wound up with £450-00 worth of call charges as we understood the plan to restrict calls after she used her minutes.

 

Where is the best place to post and ask for advice on how to deal with this problem,

 

Cheers

 

G

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Hi Grumpygaz

 

I've asked the site team to move to the relevant forum.

 

Have you googled the internet to see if others have been misled by the phone plan?

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Hi, thanks for the propmpt replies and getting the thread moved..

 

I have looked about for other simelar stories but none are exactly the problem I'm having.

 

I bought them direct from orange. I have had the wifes and my phone on a contract with them for getting on for ten years. never had any issues until we added these dolphin 10's to the account.

 

In the last few years things have gone to pot in respect of performance and service with them but this last mess has really got me worked up.

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how many minutes did the plan come with and how many were eventually used?

What exactly did the salesperson tell you

 

The plan came with 200 free minutes and unlimited texts.

 

I had asked if it cut off when she had used her minutes and they said yes. it was a replacement for a pay as you go sim to save me the hassle of going out to top them up. I have mobility issues and weekly trips to top a card up were a pain.

 

I was a great pains to tell them it was a childs phone and we were on a budget and were looking to drop our bill. They said it would be ok to tack them onto my main account and we should have a monthly spend of £60-00. At no point did they mention higher charges if they went over the plan. Sneaky sales ploy methinks.

 

She used over 2000 minutes in a month and has had a talking too but the kid was under the impression, as was i that as soon as she ran out they would bar calls until the next mothly cycle began. Thats a specific point we asked about and it appears they have been economical with the facts at best.

We have only had it for about 6 weeks but we won't have it much longer.

 

 

My stance is now that they either drop the charges and keep us as long standing customers or they can play silly buggers and lose our custom. I will force this to county court if needed as i feel that they haven't a leg to stand on as we can cancel under the sale of goods act but just need to make sure that i cover all the bases. I cite the sale of goods act because what we were eventually sold was not what it was supposed to be and as such not fit for purpose.

 

Cheers

 

G

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200 minutes is 3h 20 minutes wheras 2000 mins is 33h 20 mins.

 

Surely she MUST have realised she had gone over?

I could understand if it was a little bit but 30 hours......

 

I cant see Orange waiving the charge.

 

How are you going to prove the phone was not fit for purpose if it was a replacement sim you got and not a phone as well?

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200 minutes is 3h 20 minutes wheras 2000 mins is 33h 20 mins.

 

Surely she MUST have realised she had gone over?

I could understand if it was a little bit but 30 hours......

 

I cant see Orange waiving the charge.

 

How are you going to prove the phone was not fit for purpose if it was a replacement sim you got and not a phone as well?

 

 

She did not know she couldn't go over. She as was I was under the impression that she would not be able to make calls beyond the 200 minutes, as we understood it it wasn't possible. like a pay as you go it would bar her from making calls.

 

The extra charges over the call time allowed were not explained to myself and as such the deal itself is not fit for purpose. In effect they sold me a deal based on misinformation and being economical with the facts. Thats deception in my book so the deal is not fit for purpose.

 

I can't see orange getting paid!

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you must have had a contract through the post by now. what does it say?

Did you read any T&C's

 

I cant see how it was mistakenly used for 30 hours more than it should.

Thats an hour of calls every day for a month.

200 minutes is only just over 6.5 minutes a day

 

If you wanted a phone to cut off after all the credit was used you should have kept the payg sim and just given them £x per month to go down the shop themselves and top up.

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She did not know she couldn't go over. She as was I was under the impression that she would not be able to make calls beyond the 200 minutes, as we understood it it wasn't possible. like a pay as you go it would bar her from making calls.

 

The extra charges over the call time allowed were not explained to myself and as such the deal itself is not fit for purpose. In effect they sold me a deal based on misinformation and being economical with the facts. Thats deception in my book so the deal is not fit for purpose.

 

I can't see orange getting paid!

 

The trouble with this is they can mark a default on your credit file as bad is if you had a loan you wern't repaying!

 

Try this :-

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/216586-message-orange-customer-response.html

 

If advised by Orange staff, then they need their little hands slapping :mad: However I doubt you'll have proof of what was said :( (if you did record the conversation, it would be a nice thing to stick to them!)

 

Read the "how to complain" section of their Code of practice here :-

http://www1.orange.co.uk/documents/regulatory_affairs/orange_code_of_practice_for_consumer_affairs.pdf

 

Which states

how to complain

If you want to make a complaint, firstly you should call Customer Services and speak to us to

discuss any problems you may have. In most cases your query will be answered immediately.

If you have a difficulty that is not resolved to your satisfaction, please ask to discuss it with

one of our Customer Services Managers.

If you pay monthly, please call 150 from an Orange phone (or 07973 100150 from any other

phone). If you pay as you go, please call 451 (or 07973 100451 from any other phone).

adjudication

Orange is committed to resolving any difficulty quickly and amicably. However, if we can’t

reach an agreement, there is a special independent adjudication scheme that Orange (in

conjunction with other leading communications providers) has arranged with the Chartered

Institute of Arbitrators. This gives you a fast, free and impartial resolution to any dispute that

does not involve a complicated issue of law or a sum of money of more than £5,000.

We are obliged to comply with any decision that the independent adjudicator makes.

However, if you’re still not satisfied with the outcome, you can refer your case to the Courts.

You can get a guide to Orange’s dispute resolution procedures online at

www.arbitrators.org/cisas. Alternatively, you can get a copy of this guide by calling Orange

Customer Services. You can also obtain this guide in Braille or large print if you would like it.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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