Jump to content
  • Tweets

  • Posts

    • Debt charities have urged the Insolvency Service to develop stronger rules to protect customers from bad practice among IVA lead generators View the full article
    • Hi,     I'm in the process of voluntary termination of my moneybarn agreement, in accordance with secion 99(1) of the Consumer Credit Act 1974. I have returned the vehicle, it was collected by a 3rd party on behalf of MB, in driveable condition with fear wear and tear condition.  Their report states that the condition was "Average" (The options were Good, Average and Poor). I have paid more than 50% and recently, before starting the VT process spent £700 to make sure car is roadworthy (gearbox repairs). I am £880 over the 50% mark. Today I've received final billing letter estimating body repairs at over £1,300 (the bodywork is fine - peeling lacquer and alloy wheels would need refurb though). I've purchased the car at 7 years old with over 80k miles, through National Car Credit (pretty sure I've seen another topic on here about them). The car is now more than 10 years old, and I did take pictures + videos of the car before it was collected.   Now. I've had a payment holiday through April and May (which I don't dispute and will willingly cover the amount that they're asking for this payment holiday term) But however I'm not okay with covering the bodywork repairs for a car that is over 10 years old and wasn't excellent condition the day I've purchased it. It came with no service history book and only one key (on my own expense I've purchased another one and had it programmed)   No arrears on the account, no missed payments (just 2 month agreed payment holiday - between myself and MB) which I'm okay to cover. Given the car back in drive-able condition (it was very noisy the week before it was collected, hence why I've spent money on repairs) half of tank of petrol, kept tax up to the day it was collected.   Advice would be appreciated, thank you.   dx: I can't pm you as I haven't got enough posts on here, but if you'd like more details and see what has been sent and see the responses please PM me.     Thanks.
    • I am not a lawyer but I definitely think you are correct.   You will need evidence that Fast Track was not available on your way out - "Unknown reasons" sounds ominous. Do you have pictures/videos/written records to prove it?   Ryanair website states they are not responsible for you missing your flight as a result of fast track, but it doesn't say anything about not being responsible for the product they sold you not being available. Have you tried asking for a refund already?   Either way they sold you something that they did not provide - I don't see how this can be legal - and hopefully you should be able to prove it. Get written evidence that they refused to refund you (if you don't have it already) and take it straight to your card provider. (by many accounts it seems pointless to try and negotiate with Ryanair)
    • Hello everyone, recently I ordered 4 birds, 2 canaries and 2 lovebirds from a pet shop in Nottingham. When I received the birds, one of the canaries looked scruffy and had a bald spot on its back. when I asked the owner if this was normal he stated that “it is a baby and will be normal in a week” so I waited a week and I discovered it was sneezing throughout the night. I then decided to check their weight and the scruffy one was only 15 grams while the other was 26 grams. While weighing them I discovered they were covered in blood mites (small bugs that feed on blood) so I contacted him and he said I could return them but I’m unable to drive an hour to his shop so I offered to pay another delivery fee fr him to pick it up but he was ignoring me so I decided to try to treat them and bought many medicines and I cured their mute problem but now all 4 birds are sneezing, I’ve had many birds before and I’ve never had these problems so I asked him if he couldn’t please come pick them up but he kept reading my messages and ignoring me then when I called him he blocked my number so I messaged him on my other number laws showing te sale of an ill animal is prohibited and sent him proof of his false advertising (saying they were “excellent healthy birds”) proof fm their illness and he blocks me again. I feel scammed and according to the law he I is obligated to refund me for the birds and any medical expenses but I don’t know know where to report him or what to do about it. Any suggestions would  be greatly appreciated. Thank you 
    • well anyway. as its the same email then and not directed at them to pay no its not correct they have done it under gdpr etc etc.   so regarding the debt. what readings prior to this have you been sending? to prove this billing is correct or not  have regularly sent them before  and is the estimated readings higher than your actual usage. when does the debt First date back too aswell        
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Grumpygaz

Orange dolphin ten problems

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3695 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi,

 

Having a problem with orange and their dolphin 10 plan.

Took it out based on their sales advice and they didn't tell me about any additional charges. My youngest wound up with £450-00 worth of call charges as we understood the plan to restrict calls after she used her minutes.

 

Where is the best place to post and ask for advice on how to deal with this problem,

 

Cheers

 

G

Share this post


Link to post
Share on other sites

Hi Grumpygaz

 

I've asked the site team to move to the relevant forum.

 

Have you googled the internet to see if others have been misled by the phone plan?

Share this post


Link to post
Share on other sites

How was it sold to you? Shop, Internet, over the phone.

 

Who sold it you Orange themselves or a third party?

Share this post


Link to post
Share on other sites

Hi, thanks for the propmpt replies and getting the thread moved..

 

I have looked about for other simelar stories but none are exactly the problem I'm having.

 

I bought them direct from orange. I have had the wifes and my phone on a contract with them for getting on for ten years. never had any issues until we added these dolphin 10's to the account.

 

In the last few years things have gone to pot in respect of performance and service with them but this last mess has really got me worked up.

Share this post


Link to post
Share on other sites

how many minutes did the plan come with and how many were eventually used?

What exactly did the salesperson tell you

Share this post


Link to post
Share on other sites
how many minutes did the plan come with and how many were eventually used?

What exactly did the salesperson tell you

 

The plan came with 200 free minutes and unlimited texts.

 

I had asked if it cut off when she had used her minutes and they said yes. it was a replacement for a pay as you go sim to save me the hassle of going out to top them up. I have mobility issues and weekly trips to top a card up were a pain.

 

I was a great pains to tell them it was a childs phone and we were on a budget and were looking to drop our bill. They said it would be ok to tack them onto my main account and we should have a monthly spend of £60-00. At no point did they mention higher charges if they went over the plan. Sneaky sales ploy methinks.

 

She used over 2000 minutes in a month and has had a talking too but the kid was under the impression, as was i that as soon as she ran out they would bar calls until the next mothly cycle began. Thats a specific point we asked about and it appears they have been economical with the facts at best.

We have only had it for about 6 weeks but we won't have it much longer.

 

 

My stance is now that they either drop the charges and keep us as long standing customers or they can play silly buggers and lose our custom. I will force this to county court if needed as i feel that they haven't a leg to stand on as we can cancel under the sale of goods act but just need to make sure that i cover all the bases. I cite the sale of goods act because what we were eventually sold was not what it was supposed to be and as such not fit for purpose.

 

Cheers

 

G

Share this post


Link to post
Share on other sites

200 minutes is 3h 20 minutes wheras 2000 mins is 33h 20 mins.

 

Surely she MUST have realised she had gone over?

I could understand if it was a little bit but 30 hours......

 

I cant see Orange waiving the charge.

 

How are you going to prove the phone was not fit for purpose if it was a replacement sim you got and not a phone as well?

Share this post


Link to post
Share on other sites
200 minutes is 3h 20 minutes wheras 2000 mins is 33h 20 mins.

 

Surely she MUST have realised she had gone over?

I could understand if it was a little bit but 30 hours......

 

I cant see Orange waiving the charge.

 

How are you going to prove the phone was not fit for purpose if it was a replacement sim you got and not a phone as well?

 

 

She did not know she couldn't go over. She as was I was under the impression that she would not be able to make calls beyond the 200 minutes, as we understood it it wasn't possible. like a pay as you go it would bar her from making calls.

 

The extra charges over the call time allowed were not explained to myself and as such the deal itself is not fit for purpose. In effect they sold me a deal based on misinformation and being economical with the facts. Thats deception in my book so the deal is not fit for purpose.

 

I can't see orange getting paid!

Share this post


Link to post
Share on other sites

you must have had a contract through the post by now. what does it say?

Did you read any T&C's

 

I cant see how it was mistakenly used for 30 hours more than it should.

Thats an hour of calls every day for a month.

200 minutes is only just over 6.5 minutes a day

 

If you wanted a phone to cut off after all the credit was used you should have kept the payg sim and just given them £x per month to go down the shop themselves and top up.

Share this post


Link to post
Share on other sites
She did not know she couldn't go over. She as was I was under the impression that she would not be able to make calls beyond the 200 minutes, as we understood it it wasn't possible. like a pay as you go it would bar her from making calls.

 

The extra charges over the call time allowed were not explained to myself and as such the deal itself is not fit for purpose. In effect they sold me a deal based on misinformation and being economical with the facts. Thats deception in my book so the deal is not fit for purpose.

 

I can't see orange getting paid!

 

The trouble with this is they can mark a default on your credit file as bad is if you had a loan you wern't repaying!

 

Try this :-

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/216586-message-orange-customer-response.html

 

If advised by Orange staff, then they need their little hands slapping :mad: However I doubt you'll have proof of what was said :( (if you did record the conversation, it would be a nice thing to stick to them!)

 

Read the "how to complain" section of their Code of practice here :-

http://www1.orange.co.uk/documents/regulatory_affairs/orange_code_of_practice_for_consumer_affairs.pdf

 

Which states

how to complain

If you want to make a complaint, firstly you should call Customer Services and speak to us to

discuss any problems you may have. In most cases your query will be answered immediately.

If you have a difficulty that is not resolved to your satisfaction, please ask to discuss it with

one of our Customer Services Managers.

If you pay monthly, please call 150 from an Orange phone (or 07973 100150 from any other

phone). If you pay as you go, please call 451 (or 07973 100451 from any other phone).

adjudication

Orange is committed to resolving any difficulty quickly and amicably. However, if we can’t

reach an agreement, there is a special independent adjudication scheme that Orange (in

conjunction with other leading communications providers) has arranged with the Chartered

Institute of Arbitrators. This gives you a fast, free and impartial resolution to any dispute that

does not involve a complicated issue of law or a sum of money of more than £5,000.

We are obliged to comply with any decision that the independent adjudicator makes.

However, if you’re still not satisfied with the outcome, you can refer your case to the Courts.

You can get a guide to Orange’s dispute resolution procedures online at

www.arbitrators.org/cisas. Alternatively, you can get a copy of this guide by calling Orange

Customer Services. You can also obtain this guide in Braille or large print if you would like it.


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...