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littlewoods penalty charges

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I am currently complaining with shop direct (littlewoods) regarding the penalty charges they keep applying to my account etc

 

and i asked them to give me a breakdown of how they reached a £12 figure and reminded them of the oft guidlines section 2.10d

applying unreasonable charges not based on actual and necessary costs

 

there reply was the normal fob off letter they wont remove charges if not happy go to fos etc

 

but they added this extra paragraph for good measure:

 

Details of how the cost of this charge is calculated are company sensitive information and we are not in a position to share this data with any 3rd parties.

 

in my opinion in other words not based at all on any actual work just a penalty charge they added just to fob me off as usual

 

does anyone think i should push them further on this point and if so how to go about it

 

would like to know others opinions on this and if anyone else has ever asked them for breakdown of how they work out charges etc

 

will keep pestering them till get some answers

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I have just received the same letter, so off to the FOS now!

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