Unautorized debit card charges

[xvickyx]

Hi

Today is payday – usually a great day, but not this day!

I checked my bank balance this morning to notice there is £220 missing from my bank account, called my bank (Halifax) and informed them I have not made any payment by my card today, and they advised me to wait until tomorrow to see who they are to.

I haven’t used my card to pay for anything today! Let alone 9am in the morning, this is also a new card, so pretty worried about who has the details.

The advisor didn’t seem bothered that I had £220 taken from my account, which is money I could really do with, she advised she can’t cancel “pending” payments, even if fraudulent, I would have to make a claim, which I am fine with doing, but ho wlong will this process take?

I have had this happen in the past with Halifax and they refunded me the amount instantly.

Can anyone shed any light as to why they can’t cancel these unauthorized transactions?

Thanks

[xvickyx]

Ok well I tried to transfer £200 back into my account for my car insurance, but this was just taken straight out by over 8 debit transactions.

 

Called the bank again, card cancelled and fraud investifation opened, so hopefully will get my £400 back

 

I am going have no money now, and I suppose to be booking out holiday this month - so angry

[locutus]

Grr The phone monkey was especially dense been as though it's a new card, 1st thing they should do is cancel it! (I know you'd still be £200 down but the car insurance would at least get paid!)

 

Kick up a fuss, get their complaints procedure and get them to escalate it to someone authorised to refund this money ASAP

 

Good luck.