Old tenants debt problems.

[121o121]

Hi Everyone

 

My partner and I moved into a property June last year. We rent privately through a letting agency. The previous tenant left just before we moved in, leaving a lot of debt in her name at the property.

 

We had been given the same landline number as she had and we constantly got calls from Cap1, Barclaycard, American Express etc. They have stopped now as they know she no longer lives there. But we keep getting debt letters from them. I know her forwarding address so I put it on the envelope and pop it back in the post box.

 

But Saturday morning my partner got a call on her private mobile phone asking for the debtor. I later had a missed call from the same company. The company is RMA / NCO Europe. They are obviously collecting for someone, but how on earth would they have got our mobile numbers? When my partner asked them, they wouldn't say (data protection).

 

I have called them back and am waiting for someone to contact me as their systems are down at present.

 

I'm not worried about it, just really annoyed how they could get our numbers?

 

Any advice on how to deal with them, and how I can get our numbers disassociated with the debtor?

 

Thanks

[cerberusalert]

They've already been investigated by trading standards see; http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/44578-rma-nco-debt-collectors.html

 

Make a complaint through Consumer Direct; Consumer Direct - Contact us

[Bazooka Boo]

Communications Act 2003 (c. 21)

 

Go get em...

[121o121]

Thank you both for your replies.

 

Someone has just called me back. Looking at the other threads about them, I expected it to be hard work.

 

Told them we took over the tenancy a year ago just after she left. I was put through to another department. Explained the situation. They asked for her address, I gave it to them after I told they to take our details off their system.

 

I got the name of the guy I spoke to.

 

Will see what happens.

[Bazooka Boo]

Wouldn't have done their job for them to be honest, if they don't have a forwarding address for the previous occupier then tough cheddar.

 

And if they continued to harass you after they have been told your not the previous tenant then their are plenty of avenues you could go down in order to have them suitably chastised.

 

Even now three years after I moved in here, I still get letters for the previous tenant, the latest being Intrum, who I have been happily string along for the last couple of weeks.

[121o121]

Hi Bazooka Boo

 

If I was living on my own i wouldn't have bothererd. But my other half doesn't understand law and thinks a bailiff could be on his way.

[Bazooka Boo]

Not to worry, was just thinking out loud...

[121o121]

Received letter back from American Express today.

 

I will learn how to photobucket it tomorrow for you to see.

 

They have upheld my complaint. Removed us from their records and proposed a goodwill full and final settlement of £30. Offered without them admitting liabilty.

 

Liability for what? What are they scared I'll do?

 

 

Any suggestions.