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    • I received a Claim Form issued on 19 Jul 2021. The claimant is ParkingEye Limited.    The alleged offence took place on 22/10/2019. The particulars of claim read as follows:   "Claim for monies outstanding from the Defendant in relation to a Parking Charge (reference xxxxxx/xxxxxx) issued on 25/10/2019. The signage clearly displayed throughput University Hospital of Wales, Cardiff - Staff 4, Heath Park, Cardiff, CF14 4XW states that this is private land, managed by ParkingEye Ltd, and that it is subject to terms and consitions, including auhotisation being required for parking, by which those who park agree to be bound (the contract). ParkingEye's ANPR system captured vehicle xxxxx entering and leaving the site on 22/10/2019, and parking without authorisation. Pursuant to Sch 4 of the Protection of Freedoms Act 2012, notice has been given to the registered keeper, making them liable for the Parking Charge payable upon breach."   As they claim the PCN was issued in October 2019, I do not recall receiving anything in the post. I did receive a Final notice of Debt Recovery from dcbl, demanding £140. However, it had no reference on the letter so I just ignored it. I logged on to ParkingEye's portal to access photographic evidence and did not manage to find the complete PCN, however, there were just two pictures of the car with a time stamp (please see the attached files). I have copied the parking charge details from ParkingEye's website:   Parking charge details Parking Charge Reference: xxxxxx Vehicle Registration Number: xxxxxx Contravention date/time: 22/10/2019 19:41:52 Contravention location: University Hospital of Wales, Cardiff - Staff 4 Location address: Heath Park, Cardiff, CF14 4XW Stay duration: 0 hours 30 minutes Allowed duration: 0 hours 10 minutes Status: Open Outstanding balance: £155.00 (Please allow 24 hours after payment for it to be reflected on the balance)   I do not recall parking there, however I may have entered the car on multiple occasions on the day to turn the car around.   I visited the car park yesterday to take some pictures (please see the second attached file)   I have completed the AOS on moneyclaim.gov.uk   I am looking to file my defence based on the following points: The photographic evidence supplied by the claimant does not prove the car parked in the above mentioned car park. It just shows the front and the back of the car with two different time stamps. The notice which states that it is a staff car park is located right at the end of the car park, which is not noticeable as you approach the car park and the board seems fairly new to me, the claimant has not provided any proof to suggest that it was there when the alleged alleged offence took place? As they have allowed a 10 minute grace period, a £70 charge for 20 minutes is unreasonable.   Any advice would be much appreciated!! Thanks a lot. Parking Eye 2-converted.pdf 20210725_232345-converted_compressed.pdf
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    • Just need a bit of clarification on this. I run my own online business so I think I've got it right, but just good to have some clarification. I bought some items via ibidder auction site. Typically trade and liquidated items for sale there.  The items were men's fragrances and as I gather, auctioneers skip out of a load of the legal consumer right act jargon (from what I recall). Anyway. Several of these fragrances arrived smashed to bits. I logged it with the auction house with all photo's and evidence, and the staff responding even agreed with me that it was clearly damaged in transit.  Anyway, rather than refund me right away or ask me to return said damaged items to get a refund (as should happen right? After all, they pay insurance for their own benefit, to protect themselves as the sender), they put a claim in without refunding me. It's like they have been waiting for compensation to pay me, and if that didn't happen, it's no money for me.  To stop this getting long, the courier refused the claim because the items they sent were prohibited. Terms state anything made partly of wholly of glass won't be compensated and even so, fragrance rules is no more than 4 per parcel (they sent me around 10). Of course that's not my fault, they are responsible for shipment of goods and if they choose to cut corners, then regardless of it being trade lots, that's on them, not me. They've breached compensation terms of the courier and yet because of them not getting compensation, they wont give me my money back, even though they agreed from the evidence that items were clearly damaged in transit.  My thoughts on this (please tell me if I'm wrong): First port of call as they aren't forthcoming via emails is to put the pressure on them. Truthful bad reviews on sites like trustpilot will surely make them want to do the right thing? (That step is already done, by all means I'm happy to hear that I was wrong or it was stupid).   If that fails then it's down to an LBA, not just for the amount lost out on but also for loss of value of other items in the package (glass, liquid damage to those items reducing the value) and reasonable hours lost where instead of putting into my own business, I've been dealing with them.    The sum is low, some £50 or so. Yet it's the principal. I have to deal with customers day in, day out and if I cut corners by not fully insuring shipments, then it's me who takes the brunt and has to refund the customer anyway, so why should another businesses risk mean I've lost out? Thanks
    • both pages are in the earlier upload LFI   dx  
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No Payment, Again!


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You might all remember they sent my payment two days late last time as they said they were doing "maintanence work" on my claim. And I got the letter eventually saying I failed the assessment.

Today they sent me a letter saying I was due a payment from the 2nd to the 10th, but they have not sent it as "we are holding details of an over payment and are checking whether any recovery must be made, arrears payments due will be sent to you as soon as possible and we will tell you why any money has been held back"" They said if I havent heard from them after five days to contact them.

Theyre being funny now. I failed my assessment from what I can make out on the 2nd but my appeal is in, my sicknote covered me up till the 11th anyway, and to make certain I got another sicknote from the 2nd and put that in as well.


Can anyone make any sense of this please because I cant. :(

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Just rang them, theres no details on the screen he said so he couldnt tell me anything, when I told him my appeal was in, and my sick note from the 2nd he said they hadnt posted my sicknote (I handed it in at my jobcentre, the man said it would be on the system within the hour) and thats why I havent been paid. I rang the place I took the sicknote and a lady told me yes we DID post it and whoever told you it would be put on the system has given you the wrong information. So I dont know whats going on. Im going round in circles :confused:

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Just a quick update and a question if anyone can help...


I rang them back and I had to go for a crisis loan, they told me the reason theyre holding my payment back and said I might have been overpaid was because they decided I failed the medical on the 2nd, and my last payment was on the 10th.

My sicknote didnt run out until the 10th anyway, and theyre saying they overpaid me from the 2nd to the 10th. Are they allowed to class this as an overpayment if they failed me on the assessment on the 2nd and my sicknote was still valid until the 10th?

And why did they send me the payment on the 10th if I had failed the assessment and wasnt entitled to it? :confused:

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Thanks Hendo. I did tell them on the phone yesterday I appealed and they said it was on the system. They still sent me that letter though thats what I cant understand. Unless theyre just waiting for my sick note to go on the system.

I just had a look at the copy of my sick note and realised he only gave me it for 2 weeks, backdated from the 2nd so Im still up the creek as that only covers me till the 14th!

Im getting really fed up now with all of it. I mentioned the assessment and appeal to the doc, I went to show him the list where they gave me no points and he didnt want to know, he wouldnt even look at it. He cut me off in mid sentence and said he doesnt get involved with these and its something I have to do myself. I tried telling him about the lies in the report and asking for a letter and he asked what for, I said medical evidence or a letter stating my conditions, he said theyre supposed to ask for that, then he asked me what I was there for. I felt very very uncomfortable and just asked for the sick note and left. He gave me it for two weeks for back ache. :(

He wasnt rude or anything but he was definitely annoyed I asked for help with the ESA. And now I have to go and ask for another sick note, backdated yet again. I feel a nuisance everywhere I turn I really have had enough.

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