Cousins Furniture and Sociopathic Behaviour

[gob smacked]

Just had a phone call off Richard, and not surprisingly after reading my comments on this website he wasn't very happy and said he would contact the owners to have the post removed.

I can only say the truth often offends. He wanted to know why I felt it necessary to post the problems instead of discussing them with him.

We did that on many occasions but he was not listening. That's the beauty of the Internet, when faced with injustice from large arrogant companies, it gives the victim the power to be heard and fight back. He/they have put me and my family though great deal trouble when all I original wanted was my right to a refund. A picture is worth a thousand words.

[miss muppet]

Tough gob-smacked, you have only given your honest opinion as to their treatment of you, as for your question about recommendations I would say that we found Coles of Bilston very good after our difficulties with Harveys but I think they've been taken over by Leekes, so no idea what they are like. There was a post on here somewhere about a furniture company but I think the mods removed the link.

[gob smacked]

Thanks. 20 posts achieved.

[loopinlouie]

I would try out John lewis if you have one near you or even marks and spencer have good furniture in their larger stores. xx

 

As for cousins being upset at the posts, well dont sell furniture that comes with a free fault and guaranteed ulcer xx I had fault with furniture from scs, a lot of the leather looked like a nail had been scouring it and the sarcy manager came out had the cheak to put her arm around me and say 'it doesnt look all that bad":jaw:

 

Do any of these large firms manage to sell and deliver what is paid for? Wonder if they should be made to publish their delivery figures by law that give an informed choice on the likelihood or your goods arriving okay etc....Then could avoid the shi** ones xx

Edited September 15, 2010 by loopinlouie
typo

[Bazooka Boo]

Just had a phone call off Richard, and not surprisingly after reading my comments on this website he wasn't very happy and said he would contact the owners to have the post removed.

Therein lies the fault, it all makes sense why you had such dramas!

[gob smacked]

Errr. Not sure if that last comment was supposed to help or if your trying to 'draw me into a debate', but the drama started back in Jan this year. You only go public as last resort.

[Bazooka Boo]

Yes sorry on second looks, it does appear a tad confusing...

Just had a phone call off Richard, and not surprisingly after reading my comments on this website he wasn't very happy

^

^

Therein --------------lies the fault----^ it makes sense why you had such dramas. Would rather worry about image than customers..

[gob smacked]

I don't think these 'type' of people are worried about image. If they can rip you off and make a sale they get a double high. They probably ring a bell and get a round of applause in the office. To them you are a number and a target and so long as the balance between sales and complaints is just in their favour, their happy to keep on doing it.

[paulmn]

Hello.I bought a supposedly brand new suite from Cousins in Sept 12, it was delivered in Nov 12, and as soon as it was delivered we noticed major problems, after having three technicians out to attempt to fix these problems, in Mar 13, i asked for a full refund. This i was informed would not happen.I was then informed i would be given a new suite which would arrive in early June, this suite arrived Mid july and was as bad as the first one. I rejected this suite and sought legal advice.We had a court mediator who informed me that Cousins would give us a new suite, and after receiving two, we were not about to accept a third one from this company.They then offered me a stupid offer of £500, which considering the suite cost £2300 and my legal fees were nearly £600 i refused.I was then offered £2000 by cousins and then they raised it to £22000, howeverwith the cost of the suite, interest on my money and legal fees as well as a flight back to Manchester for my court case tomorrow, i am now seeking £4000.I will never buy from this company again and i would seriously suggest no one else buys from them either.I will let you know how i get on tomorrow.

[Conniff]

You could have had the court case transferred to where you live.

[paulmn]

I do live in Manchester, and work in Aberdeen.I would gladly have had Cousins travel all the way up to Aberdeen for the trouble they have caused me.