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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I've recently moved out of a rented house but the landlord has kept some of my possessions and won't return them.

 

I was made redundant from work and fell behind with the rent. As a result the landlord gave me 2 months to move out. On the day that I moved I'd collected the majority of my belongings but didn't have time to finish the job. I returned the next day to collect the remaining items - a box of personal documents, a box of jewellery and a cooker. However when I arrived at the property the landlord had changed the locks.

 

I text him to ask if I could get the last few items and he text back asking when I was paying him the money that I owed him. I told him that as soon as I had it I would give it to him. He never replied. I once again text him the next day and he text the same question about the money owed. Every time I text him over the next week he just repeated the same question. Now he is completely ignoring my texts and won't answer my calls.

 

I've told him that I need to get my personal documents in order to get a new job - the sooner I do, the sooner I can pay him - but he still ignores me. I have had to cancel 2 job interviews because he won't let me get my things which include my birth certificate and my NVQ certificates, both of which I need to produce at interview.

 

My question is this: can a landlord keep hold of my personal possessions until I pay him any money that I owe him?

 

If he'd let me get my documents I'd be able to get a job and pay him quicker, but he doesn't seem to realise this. I'd really appreciate any advice you can offer.

 

Thanks.

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You left personal possession at the property, persumably without permission and after your contract at ended? - so firstly your in the wrong.

 

The LL as subsequently kept the property as a bargin chip for rent owed. I sympathise with his position, but again he is in the wrong.

 

What can you do about it? - well the most obvious answer is pay what is owed! Again I can sympathise with his position, what certainty has he got that you will pay what you owe once you find a job?

 

The less easy answer is to take some kind of legal action:

 

- I would assume its theft? make a police report? - I suspect they will be less than inerested.

 

- Take civil action through the small claims court is the second option.

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Thanks for the reply.

 

The contract hadn't ended, he changed the locks before the 2 months were up. I contacted the police but they said it was a civil matter.

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A landlord cannot by law withhold another’s personal belongings in lieu of any monies owed and you can take him to court and be awarded substantial damages.

 

Cashmere v. Walsh, Downing and Veale the tenant, amongst other damages, was awarded £6,515 for the landlord failing to return the goods in question.

 

The Torts (Interference with Goods) Act 1977

 

Warn him that if he doesn't release your goods within 24 hours, you will issue a summons.

 

It is a civil matter so the police won't be interested.

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Thanks for the reply.

 

The contract hadn't ended, he changed the locks before the 2 months were up. I contacted the police but they said it was a civil matter.

 

Illegal eviction is a crimnal offence. You should return to the police and make a statement.

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A landlord cannot by law withhold another’s personal belongings in lieu of any monies owed and you can take him to court and be awarded substantial damages.

 

Cashmere v. Walsh, Downing and Veale the tenant, amongst other damages, was awarded £6,515 for the landlord failing to return the goods in question.

 

The Torts (Interference with Goods) Act 1977

 

Warn him that if he doesn't release your goods within 24 hours, you will issue a summons.

 

It is a civil matter so the police won't be interested.

 

Is this done via the county court?

 

Thanks for the advice, both of you. Big help.

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Not to start with, just send him a letter quoting the Interference with goods act and tel him you will be at the house so and so time to collect you goods.

 

If he refuses still, then you issue a court summons.

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