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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Abbey - not looking good


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To be honest you don't need to fill in the N11M form, the statement and appendices tell the whole story (the court will accept this OK), the only thing you could add is a budget sheet to reflect your income and expenditure. I have affixed the one we normally use - it calculates automatically as you fill it in so you can adjust the figures until you get them right then just save it to your PC and print it off - label it Appendix 2 and it can go with the ESA document.

 

 

When you have got everything together, you need to assemble as follows:

 

Statement - signed

Appendix 1 - death certificate

Appendix 2 - ESA, budget sheet and doctor's letter

Appendix 3 - DWP contribution letter

Appendix 4 - Estate agents documents

 

This now forms your pack for court - you need to ensure it is securely bound together, it may be too thick to staple so you might have to get a thin folder with a grip in the centre. Try and hand it in to the court on Monday if possible - while you are there ask if there are any free legal advisors in attendance on the day of your hearing - a lot of courts have them nowadays and they can accompany you into the hearing and speak on your behalf.

 

That is good news Ell. I will follow your instructions exactly, and will also ask about the free legal adviser, thank you so much for all your help, although thank you seems so inadequate for all you've done.

Can I just double-check on a couple of things:

 

 

  • Do I hand the printed N11M in as well as my pack?
  • Question 22 asks if I have any other credit debts (I have plenty) – do I have to answer that? I haven’t acknowledged any of my other debts for a long time and don’t really want to start now. Are they likely to bring this up during the hearing? Santander would know about it from my credit report.
  • Question 25 asks about priority debt arrears, I'm kind of up-to-date with all of those except gas and electricity.

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You don't hand in the N11M defence form at all, most of the questions on it aren't relevant to your situation-

 

just hand in the statement I drafted and all the appendices, that's all that's required.

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You don't hand in the N11M defence form at all, most of the questions on it aren't relevant to your situation-

 

just hand in the statement I drafted and all the appendices, that's all that's required.

 

great, thanks very much for that, I just wanted to make sure I've got everything clear in my own head. You mentioned a budget sheet but I couldn't find it anywhere on your message.

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Sorry, it didn't affix last time

Budget Sheet.xls

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Hi, did you hand the paperwork into the court ?

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Hi, did you hand the paperwork into the court ?

 

I did thank you Ell, all delivered and just waiting for the big day now - though not particularly looking forward to it.

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I did thank you Ell, all delivered and just waiting for the big day now - though not particularly looking forward to it.

 

It's understandable that you will be anxious about the hearing, but do try to stay positive. There's no point in me telling you not to think about it - that would be impossible given the situation, but you could try and think about how you will feel when the ordeal is over with :)

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Its funny, I feel a lot less stressed now the paperwork is in and have resigned myself to whatever will be, will be (but fingers crossed its in my favour), thanks again for all your help.

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Hi massamum so the judge granted a 56 day repo order.The lender will still have to apply for the eviction notice so there,s another two weeks,altogether you have about two and a half months to get this sorted out im going to have another read through your thread later and see if i can come up with something but for now stay strong and dont give up yet at least there is a little breathing space to work with.

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Hi newstarter, thanks very much for your reply. I really appreciate all your help but have decided to throw in the towel, I can’t take the stress anymore – ended up in hospital overnight last week with severe chest pains and have decided to sell to one of the quick home-buyer people. A huge loss but will just have to cut my losses and will hopefully break even with what I would’ve got if Abbey had sold (plus all their arrears and charges). Will now concentrate on finding somewhere to live, impossible when you’re on benefits so at least now I will have capital and can hopefully move on with my life and make full and finals to all my other creditors.

 

I spoke for myself at the hearing, but like I said I feel the outcome was a foregone conclusion. I can barely remember what was said, still reeling from it all.

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Hi Massamum - I'm so sorry you didn't get longer to sell the house - is there no way you can sell it through an estate agent?, it's heartbreaking to think you have to sell at a low price. I wish there was more we could have done, but without an offer to pay off at least a little of the arrears each month it was always going to be difficult.

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Hi Ell, house has been on the market with two different estate agents since last June and I’ve had very little interest in that time, market is dead where I am. Interest and charges going forward would’ve made the whole debt so much bigger and after a long, hard think I realised it was time to walk away while I still can.

 

You helped me more than you will know Ell (and Newstarter) and I can’t thank you enough for that.

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Hi there im sorry,no in fact im gutted i have racked my brains trying to think of another soloution but you have made your decision and i respect that,but i just wish i could have done more.Under the circumstances your doing the right thing and as you say you will have the worry of this off your shoulders.

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Hi there im sorry,no in fact im gutted i have racked my brains trying to think of another soloution but you have made your decision and i respect that,but i just wish i could have done more.Under the circumstances your doing the right thing and as you say you will have the worry of this off your shoulders.

 

 

So sorry for you but do agree your health is more important so at least some of the stress will be removed you take care

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Hi there im sorry,no in fact im gutted i have racked my brains trying to think of another soloution but you have made your decision and i respect that,but i just wish i could have done more.Under the circumstances your doing the right thing and as you say you will have the worry of this off your shoulders.

 

Thanks newstarter, like I said above, you and Ell have helped me more than you will ever know, your support has been invaluable. I just want to fast-forward six months and have this horrible time behind me.

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Hi Massamum,a money order with regards to your situation basically means that your lender has been granted permission by the judge to claim the overall amount owed by you and any shortfall once the house is sold.This is why you need to get the best price you can for your property.Say for example you sold your house for 70,000 yet you owed 100,000 to your lender,the money judgement allows the lender to chase you for the shortfall and can be enforced through say an attatchment of earnings,the above is just an example to explain what a money order is,also a money order stays enforceable for 20 years.This is why i always advise people to fight like hell against repo orders if they can because repossession can be just the start of your problems,so whats to do about this ?

 

Well the judge gave you 56 days plus they will have to go back to court for the eviction order so there is some time left yet.You said earlier that you are going to sell to a private company in order to get a quick sale,whatever you do be careful,shop around and read all the small print.At best i reckon you will be getting around 75% of the house value,will this be enough to clear the overall debt?.Also look for a company that does a sell and rent back scheme,but be carefull your not tricked into a short term tenancy agreement if you go that particular route.The main thing is to make sure there is very little or no shortfall to pay the lender after the sale.I know your feeling really sick about this

and have not got the stomach for another battle in court and that you want to see the back of this property but what you do from here on in will make a big difference in terms of the next few years.Im gutted for you myself ! however thats not going to sort this out,take a look at some of the private companies,start making some enquiries then come back on the forum tell us wht they offer and we will advise,regards N.S

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Above all remember you have support here at the cag,any questions,any worries you have regarding all of this then come straight to this forum,myself and others will be around to help as much as we can but i cannot stress enough you must get your head around this and make a start,make some enquiries look at the small print and come back to the forum if and when you need some questions answering.

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Thanks very much for your in-depth reply Newstarter, 20 years is a long time isn’t it!!!! Luckily there is quite a lot of equity in the house to repay the mortgage so please God it won’t come to that.

 

I’ve already signed with Property Rescue Limited (have you heard of them?). The offer was only ‘on the table’ for a couple of days before it would be withdrawn so I grabbed it. I’m tied in now. It was a desperate act and I’m not sure it was the right thing to do but too late now. It feels like they are stalling and the papers say they’ve only got an option to buy!!! I wish I’d asked for advice on here first but I was half out of my mind with worry and stress at the time. Stupid with hindsight.

My house was on market for £235k but Property Rescue said it was overvalued according to sales in my area and offered me £160k (which I accepted), the outstanding mortgage is £77k. I know it isn’t a brilliant amount but will get me out of trouble.

I wouldn’t want to rent back my house, as it would be too expensive (three beds). I’ve been looking around for a flat and have found one that I like but of course, having no job, they want six months’ rent paid up-front!!! I’ll be able to do that once/if the house is sold ….

It is a nightmare.

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Are you sure you're tied into this deal? - I don't thing any house sale is cut and dried until the last minute - and it's a hell of a lot of equity to lose. Go to a solicitor (you can get a free hour's advice at most firms) and ask them to check the paperwork for this. I know you have a lot on your plate, but please don't lose all that equity without exploring other options.

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Well i did some research this afternoon and it looks to me like your getting more or less the going rate from them in terms of these private companies and to be honest i cannot find anything in the way of bad press or complaints.I must admit im in agreement with Ellenn here its an awfull lot to loose and personally i would be looking to apply on n244 at the eviction stage for an extention of time so i could do my best to sell on the open market,however if your still determined to go down this route and be shot of the place i can understand that too.I would check to see if i were tied in or not to this agreement ,if not you could at least shop around a little more and please,please before you go signing things come back to this forum where we can advise before you sign on dotted lines,even the most simple of questions you will get help with on the forum,we are here to help and advise so use us,its no trouble:smile:

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