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Miele Dishwasher - how long should it last?


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I purchased a Miele dishwasher with a two year guarantee. Just after the two years the dishwasher developed a fault (although I think it had started to fail before the two years). I was quoted £254 for a new fan and contacted Miele to see what they said. They said they could do the repair at a slightly lower amount. However, I told them that I could still buy a new dishwasher for less than the cost of repair. They said - yes, but it would not be such a good quality dishwasher!!!

So what is the difference between a good quality dishwasher and a cheap one?

My previous dishwasher was a cheaper one but lasted 12 years. I sent a letter to Miele in July last year, expressing my concern that even though it was past its two year guarantee I think it should have lasted longer. They replied saying that they would look into the matter and would get back to me. Despite several reminders I have still hear nothing from them, nearly a year later.

I still feel that the dishwasher should have lasted longer than it did.

Any comments appreciated.

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