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Data Protection Act breach? Provident

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Hi all. My wife has a loan with Provident. The agent who collects her payments at the door every week has had a fall out with a close family member of ours. She has since said to other random people that she is "not going back to her door to collect the money" and is going to ask another agent to collect the payments.

Surely she shouldn`t be discussing the fact that my wife has a loan with her friends? There surely should be confidentiality with this!

My wife is planning on withholding her payments in the meantime.

Any advice?

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