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Cancellation charges by Hastings Direct


northbiker
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I paid for 12 months motorcycle insurance with Hastings Direct last year. Had to sell the bike and cancel policy after 9 months and Hastings wanted £46 cancellation fee, this is over 50% of the entire policy premium!

 

I argued it and eventually had it reduced to £26, which is closer to the £20 fee quoted in their T&Cs, within the policy docs. My understanding of the law is that charges are illegal unless specifically made clear at the TIME OF PURCHASE.Is this correct?

 

Good to have a reduction, but what happened to refunds on unused cover?

 

I have started a Facebook group called End The Insurance Cancellation Charge Rip-off, as I think such charges are inherently unfair - it's like being charged by Tesco for any food you bought but didn't decide to eat, or say buying a cinema ticket then walking out...

 

How can it be right to charge huge amounts for `admin?' The admin on ending the policy is exactly the same, whether 12 months cover was purchased or not, with the sole exception of the return of the cover note - one letter does not cost £46.

 

In any case every damn business has admin - why should insurers be allowed to separate such costs out, the price quoted should be the price, full stop.

 

alastair w:)

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