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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I recently moved home and transfered my internet services (broadband and phone) to my new address.

 

I then received a "welcome pack" which clearly states the my new phone number would be ex-directory and that on the 26th May, my services would go live.

 

Since the 26th, I have received several phone calls advising me that I have won holidays etc and wondered how these organisations had obtained my number.

 

I went on BT.com and sure enough, my number is listed in the directory.

 

I contacted my service provider requesting a new number and that it be made ex directory and they replied saying that there would be a charge if I wanted to change my number, however they had arranged to make my current number ex d.

 

Have I the right to cancel my agreement with them, as I consider that they have not adequately provided the service I originally requested.

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Search for their "Code of practice" and follow their complaints procedure in there. They will have an address to write to, use that to send a letter requesting the outcome that you want... I'm also gonna request this thread gets moved to the Telecoms forum :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Moved to the Telecom Forum

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

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If this was a completely new order today would be the last day you could cancel under the "distance selling regulations"... as you have just moved your services they would probably not accept this. Who is it by the way?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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I'm a member of talktalk. Customer service over the phone is a joke! Try the support website...

 

http://www.talktalkmembers.com/forums/index.php

 

it's a v.bulletin forum (the same as this) and was originally just members of talktalk, but now there is some talktalk staff on their who do generally sort things out and treat people fairly!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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I agree customer services are pathetic, I emailed them and they replied, still waiting for a response from my second mail to them.

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There are several versions of being 'Ex Directory' - you have to make sure you choose the correct one.

 

Ex Directory in its simplest sense means it does not appear in the PRINTED directory. It will however be available on the OSIS database, which controls the distribution of numbers to the database (note the difference 'database' not directory).

 

'Calls Offered' is a situation where your number is held on an Ex Direcrtory database. It is not seen in the printed or online directories, BUT, by giving the name and address, callers will be connected to the recipient, without the number being disclosed. The recipient can also decline to have the call connected.

 

For the number to be totally unlisted, you need to have the number set as NQR ('No quoted reference'). This means it appears nowhere, nor can calls be offered.

 

It would appear by asking for the number to be 'Ex Directory' it has indeed been made that, and will not appear in the paper directory.

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