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I’m not disagreeing with you: they should be able to show you have underpaid. I’m disagreeing with the position that even if you’ve underpaid there is “no legal remit” for an admin charge (provided it is in the T’s and C’s, is a genuine pre-estimate of loss and not a penalty, and so on)
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My argument is that without proof they will not pay out on a claim, so they should send proof of my error with the weight. As I put in the original post I have sent 100s of parcels with them and weigh them myself, if they are over 1kg it works out cheaper for me to send via royal mail so I wouldn't have sent via them.
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Why would it be unlawful to charge an admin fee to collect an underpayment, (providing the T’s & C’s state so!). Yes to them having to prove there was an underpayment, but if there was: surely they are entitled to recover both the underpayment and REASONABLE admin costs? (If this was your business : wouldn’t you want to recover underpayments and associated costs?)
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pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] . register as an individual on the Gov't Gateway Site Go to HMRC's login page. Click the GREEN sign in button. Click “Create sign in details” Enter your email address where asked. You will now be emailed a confirmation code. ... You will now be issued with a User ID for your government gateway account. note down your details inc the long gateway number given, you might need it later. then log in to the MCOL Website . select respond to a claim and select the start AOS box. . then using the details required from the claimform . defend all leave jurisdiction unticked you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit MCOL. .. get a CCA Request running to the claimant https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR 31:14 request running to the solicitors [if one is not listed send to the claimant] ... .[use our other CPR letter if the claim is for an OD or Telecom Debt] . https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . on BOTH type your name ONLY Do Not sign anything . you DO NOT await the return of ANY paperwork you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............
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Bank say they will pay a debit card transaction NOT authorised by me?!?!
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in Lloyds Bank
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