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Mackenzie hall postcard


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I received a red postcard off them today, not sealed or anything, with the logo and debt recovery consultants in bold writing on the non addressed side.

Now, this is embarrassing to me as anybody could of seen this, luckily, it was just the postman.

Am I right in contacting the OFT about this?

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Send this letter, and amend it accordingly, to your DCA

 

 

Dear Sir/Madam

Account No: 4563210025897412

We would like to make a complaint against your company. The details are set out below.

Paragraph outlining the nature of your complaint. Say what you are not happy with and what you want

the lender to do about it.

We understand that you must send a written acknowledgement of our complaint within 5 business days of its

receipt. If you are unable to resolve our complaint within 4 weeks you must send a holding response,

explaining the reasons why and indicating when you will make further contact.

If you fail to resolve our complaint within 8 weeks, or if matters are not settled to our satisfaction, we will

have no alternative but to escalate our complaint to the Financial Ombudsman Service. This could result in

you being ordered to pay compensation if our complaint is upheld.

We look forward to your reply.

Yours faithfully

Mr A N Other

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Make a complaint to Trading Standards via Consumer Direct Consumer Direct - Contact us MH are in breach of OFT guidelines. Also a complaint direct to Ayrshire Trading Standards would be in order [email protected]

Anthrax alert at debt collectors caused by box of doughnuts

 

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