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I didnt tell them it was a one off. I told them that the reason why I didnt use a valid pass the day I was caught was because my debit card was lost. If it wasnt for my debit card being lost I was have paid for travel on that day
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thread title updated post one made easier to read understand. link to documents/pictures previously posted to our facebook page added. dx
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Ok, sure! The company is Community Fibre. The issue is that while my internet speed from tests is extremely fast, I still experience delays in loading websites, connection issues on conference video calls, etc. I called & spoke to an agent, who had extremely poor communication skills and kept misunderstanding the problem & going round in circles. After half an hour of this, I asked if I could speak with a manager, but was told none was available. He eventually promised one would call me back within 24-48 hours, but no call came. I have now written to them explaining everything, I am waiting for a response (I have an acknowledgment of the complaint). The 'manager will call you back' is a broken promise I've experienced a few times from different call centres/companies over the years, which is why I was curious how others have dealt with that & if there's a good general approach to this. Virgin Media (whom I was with in the past, and had a number of issues) were notorious for a whole range of awful examples of customer service, and this was their favourite it seems!
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By honeybee13 · Posted
Link to TiredDodo's thread, it's the one below yours on the main page of this subforum. Once you've done your paperwork you should read other Freedom pass threads to understand what may happen next. HB
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