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    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
    • they have 6mts else it dies. ................. BUT yet again today you've posted on someone else's thread posts now moved here. please keep to your OWN THREAD!! now to date you've not bothered to reply to our questions so we CAN help you.    
    • Update: tfl is taking me to court I'm trying to get an ooc claim from them but they have not been replying to my emails. 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please Help Emotional Wreck!!!!!


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Dear Sirs

 

Account number

 

I write with regards to the above account with your organisation.

 

I respectfully request that you provide me by return a copy of the credit agreement which bears my signature. I require this as i have reason to believe that there may be discrepancies within the agreement which may leave it improperly executed.

 

ADDITIONALLY I REQUIRE THE UNDERWRITING SHEET OR OTHER DOCUMENT SHOWING ANY COMMISSION PAID TO YOU BY A BROKER OR BY YOU TO THE BROKER.

 

I CONSIDER THE SALE OF THE PAYMENT PROTECTION INSURANCE TO BE SUBJECT TO MISSELLING.

 

obviously if the agreement is improperly executed i would be entitled to ask the court to consider the agreement and make a declaration of the rights of parties to the agreement.

 

I must stress this request is NOT made pursuant to section 78 Consumer Credit Act 1974 but is made pursuant to the CIVIL PROCEDURE RULES ( Pre action protocols and Part 31.16) and therefore unsigned copy will not suffice, only a copy of the original contract in its unaltered form will suffice in these circumstances

 

Please confirm if you still hold a copy of my signed agreement and that you will provide me with this document.

 

I do not view this as an unreasonable request given that by supplying the document which i have asked for it will allow me to assess if my case has merit and will help to resolve matters possibly without the need to involve the court and will undoubtedly save costs on both sides

 

I look forward to your reply and wouyld ask for a response by 4pm on 24/06/2010

Regards

 

 

 

xxxxxxxxxxx

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Before Yhou Send These Letters

 

what Address Is Given On The Code Red Letters

 

I Know Its Abbey/santander In House Dca But Just Confirm

 

Does This Code Red Have A Company Or Credit Licence Number On its Letters

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Before Yhou Send These Letters

 

what Address Is Given On The Code Red Letters

 

I Know Its Abbey/santander In House Dca But Just Confirm

 

Does This Code Red Have A Company Or Credit Licence Number On its Letters

 

Should letters from DCAs have both Company Registration Number and Consumer Credit License number?

Welshwizard QC (Quite Content):rolleyes:

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If Its A Dca Collecting Money The Credit And Companies House LICENCE Number Needs To Be On The Letter

 

Naughty Abbey/santander

 

 

Relating to above, at the very bottom of the Code Red letter in very small print is the following text:-

 

Santander Consumer (UK) plc trading as Code Red Collection Services. Registered office: 3 Princess Way, Redhill, Surrey RH1 1SR. Registered in England number 2248870. Authorised and regulated by the Financial Services Authority for General Insurance mediation activity. Please not if you live in Scotland a Decree for payment may be forced by way of an Earning Arrestment, Letters of Inhibitation or Sequestration and if you live in Northern Ireland a Decreefor payment may be enforced by Attachment of Earnings or Seizure Order.

 

 

is this what you were relating to as a HOUSE licence number???

My husband pointed this out and thinks its just the company/VAT registry number but he thought i should double check.

 

 

Again i would like to show my gratitude for your kindness in helping us with this matter, we are forever in your debt (excuse the punn :lol:!!)

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  • 3 weeks later...

My husband has recieved paperwork of santander today. The opening letter told us there were things they couldnt provide us with:

 

"we can confirm that we are unable to supply any details regarding the commisdions paid on the account as this is between santander consumer finance and the dealership. "

 

"We are unable to provide underwriting notes but we can confirm when underwriting the finance proposal we base our decision on the customer's personal details and circumstances provided to us by the dealership and their credit history, which is logged with experian and equifax."

 

 

They have supplied us with a copy of contract, statement of payments and all letters sent to my husband since he has had agreemenet.

 

Have you any advice where to go from here. Thank you

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  • 2 weeks later...

There is nothing for you to do but wait for a reply from Code Red, with whom you are now in dispute. Less is better when dealing with creditors. Only respond to what they send. They must put all action on hold until the dispute is resolved.

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Dear Sirs

 

Account number

 

I write with regards to the above account with your organisation.

 

I respectfully request that you provide me by return a copy of the credit agreement which bears my signature. I require this as i have reason to believe that there may be discrepancies within the agreement which may leave it improperly executed.

 

ADDITIONALLY I REQUIRE THE UNDERWRITING SHEET OR OTHER DOCUMENT SHOWING ANY COMMISSION PAID TO YOU BY A BROKER OR BY YOU TO THE BROKER.

 

I CONSIDER THE SALE OF THE PAYMENT PROTECTION INSURANCE TO BE SUBJECT TO MISSELLING.

 

obviously if the agreement is improperly executed i would be entitled to ask the court to consider the agreement and make a declaration of the rights of parties to the agreement.

 

I must stress this request is NOT made pursuant to section 78 Consumer Credit Act 1974 but is made pursuant to the CIVIL PROCEDURE RULES ( Pre action protocols and Part 31.16) and therefore unsigned copy will not suffice, only a copy of the original contract in its unaltered form will suffice in these circumstances

 

Please confirm if you still hold a copy of my signed agreement and that you will provide me with this document.

 

I do not view this as an unreasonable request given that by supplying the document which i have asked for it will allow me to assess if my case has merit and will help to resolve matters possibly without the need to involve the court and will undoubtedly save costs on both sides

 

I look forward to your reply and wouyld ask for a response by 4pm on 24/06/2010

 

Regards

 

 

 

xxxxxxxxxxx

 

Could I use this letter to place an account into dispute with a mail order firm - they applied PPI when I was in recipt of IB (so surely this would certainly be misselling), and are still charging interest on everything.

Welshwizard QC (Quite Content):rolleyes:

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well reclaim it then

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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