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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ppi Problems Premium Reclim


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in march 2009 I asked Premium Reclaim to proceed with several PPI claims against the Black Horse.

I did not recieve updates or info until I chased them several moths later.

They informed me that the claims were in progress.

In dec I recieved an offer after again chasing them for 1 of the clams,

When I asked about the others I was told there where none, then they had lost them, then they found them, but they had lost my authorities that i had signed.

I am very unhappy with the service, with there attitude, with there lack of profesionalism, with there aggressive tone now that i have to day found they do not have or have not tried to get responses to all the claims.

Please see attached e mail.

 

I SENT

I have waited over 12 months for you to deal with my applications

Your comapnay lost the loan information at one point and my signed authority.

I am deeply dissatisfied with your service.

I with draw my authority from you to proceed any further

You seem disintrested in proceeding and lack any enthusiasim to complete the work required.

I am very unhappy with the service I have recieved and request that you return all documents immediatley.

Regards

 

I GOT

Firstly I must point out that the majority of your instructions were given to us on the 24th February 2010, I enclose an example agreement. As less than three months has passed since this date I do not agree that undue delays have been caused, particularly since we are required to wait 14 days for the cooling off period - during which you are entitled to cancel the contract without penalty.

Secondly we obtained a very good offer for you almost 6 months ago, which you have consistenetly declined to accept. Even today you are still refusing to accept that offer on the basis of wishing to know what other offers you may receive. I fail to see the logic of this course of action as it should not alter your decision either way with regard to this loan.

As matters stand there are fees due for canceling your contract with us, set at a minimum of £895+vat per case. Please bear this in mind as we will pursue lost costs against you should you cancel the contract. Should you still wish to cancel please advise us of this, alternatively we can complete the work on your current instructions on a no-win, no-fee basis. PLEASE CAN YOU ADVISE ME CAN I COMPLAIN TO OMBUNDSMAN? THANKYOU

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HAHAHAHA

 

what a bunch of fleecers!!!!

 

£1k per case

 

write to them stating you wish nothing more to do with them and remove any authority you gave to act upon your behalf.

 

tell them you are now doing it yourself with the help of CAG & should they wish to persue their extortionate and unlawful fees CAG and its member will also help squash their attempts to fleece you further.

 

+£1k per A/C ......what fleecers!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Thanks for reply.

The terms and conditions where 25% payable for a succesful claim.

THe only policy they pursued was the last one of 7 and offer was for approx £700 which they wher going to take off the arrears i had at black horse. It was a no win no fee basis, as stated on their web site also.

I also sent and have never had a response to 2 mortgage ppi also.

One was with GE money and I was assured in feb they would chase it up as they had had a lot of success claiming from GE.

They are slow to respond to emails or phone mesages and i think i have been more than patient with them.

Yester day they claimed that if i accepted £700 offer which they basicaly said i should and why on earth was i not accepting it they would charge me £500? thats not 25% is it?

I will if you ned post the terms tommorrow as i do not have them with me at present.

Thank you

:)

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p.s I did send an email tellimg them i wanted to remove the authority and how diappointed i was at their service and attitude yesterday after spaeking to them by phone. Thats when i recieved the above email.

Should I reply to it and how please.

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whatever you do do it by writing not email.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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There must be more to the the terms and conditions than just the one line that you posted up. But based just on just that and providing there is nothing else in the T&C's they have no right to charge you anything for cancelling especially when they have lost your authorities, have not started on the claims process and therefore not actually started on your claim.

 

I really do not blame you for wanting to take this away from them as that is madness that they can just loose paperwork and not provide a customer service.

 

My suggestion is to write a recorded or special delivery letter advising them that you do not want them to deal with your claims due to their inefficency and that you are not going to pay them anything on cancellation for any of your claims.

 

Tell them that if they persist in their stance of trying to charge you for cancellation of their service, you will report this matter to the Ministry Of Justice and I would allow 7 days for a response.

 

Tuttsi

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No problem Annabelle, just let me know how you get on and if they still persist with their stance of charging you I will give you the relevant details for complaining to the MOJ.

 

 

Tuttsi

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The FOS advise against Claim Recovery Companies. Whatever you may think about the FOS (most grumbles are I believe about the time taken to resolve complaints and the fact the FOS will not entertain claims for contractual interest.)

 

The FOS is an easy way to claim your mis-sold PPI money back. Gather the information fill in the form with as much detail as you can and leave it up to them. I believe there has most probably been more PPI claim money returned to consumers by the FOS than going through the Courts.

 

There are good points to both but for the Litigant in person I believe the FOS is a fire and forget solution. The FOS on a recent radio programme stated they were aware that there were probably 2,000,000 people still out there with PPI policies that were mis-sold.

 

Time to get some more money back then :D

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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hi

terms are 25% plus vat for succesful claim

if claim reduced or cleared pay 25% of reduction.

no where does it say if i refuse offer or cancel do i pay their ridiculous figures above.

Surely i have the right to refuse an offer in law.

I do not believe they have acted in my best interests or actually done what they have promised too.

 

I can not afford legal help what can i do?

are they just trying to put pressure on me?

are they doing anything illegal?

Please advise i am very worried:???:

Edited by annabelle22
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