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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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First Ball Rolling with Halifax


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Me too. Sent preliminary req for repayment by recorded delivery today. (Can I claim back the 95p for the stamp??? lol!!) Have given 14 days. However, the letter I used as a template from the library, says I will give them another 14 days if I have not had a positive response. I think that is more than fair. Can I not just drag the bank manager by his hair to the courts and make him pay up???

 

So their deadline for response will be April 11th. Another letter will be waiting to go the same day, which will give them till the 26th April to refund charges - then I go to moneyclaim.gov - is that right? Hope I'm doing this right, don't want to appear like I don't know what I'm doing.

 

Good luck everybody!

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I went to the branch (Halifax & Barclays) to request for my statments which should have cost me £5 each but i ended up paying for Halifax statements alone. It looks as if Barclays loves me! I did not pay a penny for my statemets.

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But in your initial request for refund of charges how much time did you give them to comply? 7 or 14 days?

 

If they fail to respond or do not refund in YOUR time frame on either the 8th or 15th day send them a Letter Before Action. Do not allow them to play for more time. You set the timetable and stick to it.

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I got a letter back from Halifax this evening stating and i quote:

 

'Thank you for your letter on 17th March, 2006

 

I was sorry to learn you are unhappy with the charges.

 

We're keen to deal with your concerns as quikly as possible. A customer relations manager will investigate the points you have reaise and will you will recieve a reply shortly, but certainly no later than 4 weeks. ''

 

So what next? Should i just send them a letter before action now. The initial 14 days given to Halifax ends 2morro.

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I just spoke to a Lady (Tammy Durkin, Customer Relations Officer) in Halifax advising her that i can't wait for 4 weeks give for them to respond to my claim. She sound nice on the phone though but I told her that I cant afford to yeild to the content (4 weeks) in thier letter. I have however, given them up to 5th April for them to respond with favourable answer or i shall file for cliam. ... what do you think?

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just got letter from barclays saying they will look into the case and get back to me within 2 weeks. Should i waid for them or should i just filll for cliam when the 14 days given to them is up?

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Remember you are setting the timetable on this and not the banks.

 

Provided you have told them in each of your letters what the time is they have in which to reply, just move it on to the next stage in accordance with your timetable. Do not allow them to manipulate.

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Sorry to have a go but this has been answered loads of times;

 

Why are they offering you money that is meant to be theirs? Because it's not theirs, it's yours..

 

Tell them you require a FULL refund or you'll put a claim into court. Stick to your exisiting time plan. Don't let a nice sounding lady put you off.

 

Sorry rant over......8)

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just had a word with one of the customer relations manager now and he decided to increase it to £453.00 as compared to the 1st offer... RIDICULOUS...

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I have been offered £310, on a £2713 claim, Told them politly no thank you, and not to make any more silly offers, Iam only interested in the full amount.

Court action starts sat 15th april.

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