welcome finance say i owe them money

[shabbafret]

Hi all i had a car loan with welcome finance in 2007 ,i paid the loan for three months ,but then my car then was stolen and burnt out.

i had a gap payment thing on my policy, and the insurance told me that i would get everything paid out, and they did, then gap paid out the differance and the matter was closed or so i thought .

I have been away in Bulgaria a lot and live with my family when back in uk .

but welcome say that i owe them the rest of the interest chargable on the origanal loan, the car was brought for 7,900,

the loan was for that ammount plus intrest over 3 yrs amounting to 12,600,

the insurance paid out 7,200 and i think the gap payment was 900.

so when i got a call from some office in london as my local one has now closed,

stateing i still owed the interest of 5000 i was shocked and i have sent them a copy of the paperwork stating the final payments including the gap payment ..do they have a case and if so what do i do ????/

[beyondhope]

I dont see how you can owe anything if you had GAP insurance as that is what it is for! I would be inclined to do a sar to see what the remaining balance they claim you owe is made up of

[shabbafret]

how do i do that ? oh silly me it says how to do it if i move my mouse over the highlighted words .soz for being thick ..

[beyondhope]

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/581-cca-request-letter

 

Here are the 2 letters you need instructions are in the links dont sign them as its unlikely they will have copies after this time and its easy to copy a signature make sure you send them recorded delivery so you can trace them

 

if you need any further help just shout

 

also stick to dealing with them in writing verbal means nothing and cant be proved you would be surprised at what can be offered on the phone but never happens if you would like a letter for telephone harrassment that tells them you will deal in writing only shout and ill post it up for you Good luck

[shabbafret]

thank you very much will see what happens when i send these to them .oh i forgot to say i have changed my name through deed poll since then just wondered if it made any differance? but thanks for your help

[beyondhope]

thank you very much will see what happens when i send these to them .oh i forgot to say i have changed my name through deed poll since then just wondered if it made any differance? but thanks for your help

 

 

Cant see it would make any difference you arent disputing that there was an agreement just disputing the fact they say you owe them lots of money when clearly you shouldnt. Good luck hope you get some documents back soon and be sure to ask for help should you need it thats what we are all here for

[shabbafret]

Again thanks a lot

[Suetonius]

Rumour has it that the settlement statement for the GAP insurance provider is provided a month before the payment is made.

 

This results in a shortfall of a months interest, this is subsequently turned into arrears and further charges are then applied.

 

Like I said, just a rumour I heard.

 

SAR both Welcome and the GAP insurance provider

[shabbafret]

erm but they still want off me the rest of the interest that was on the original loan they never said anything about that but i never recived a settlement the insurance and gap sorted it ..

[beyondhope]

erm but they still want off me the rest of the interest that was on the original loan they never said anything about that but i never recived a settlement the insurance and gap sorted it ..

 

 

Just hang in there until you get the sar back so you can see whats going on with it and how they have made it up you can sar the gap insurance company then if necessary cca request should get you a copy of the agreement and a statement that should be interesting enough but the sar will no doubt be an eye opener

[shabbafret]

ok thanks will let you know what i find when it comes back