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How do i write to my bank requesting compensation/redress


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Hi, I'd like to construct a letter to the bank in respect of a huge screw-up which cost a lot to sort out. It involves a rate difference of sizeable loan some 5 years ago. The bank in question can't produce the original agreement but have since admitted it as their error.

 

Does anyone know how to construct such a letter ... I want to get it right first time. It involves int re-calc, fees & compensation. some sort of human element would work I feel. Is there a templete out there or anyone's tips please??

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