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    • Thanks I just had a quick look.  Will study over the w/e My friend does have kids. But it's a really dysfunctional family.  They don't talk.   Many years ago he sold 2 property assets and gave them a lot of money (enough to buy homes w/o loans) .  They've done nothing for him in the last 2 decades. And he altered his will so his new partner gets everything; the kids nothing (more). The 1st form I glanced at - to be deputy - asks for family details.   If I give his kids details I suspect the authorities may say they should get the deputy job instead?  Then  they will steal the money and give nothing to his partner. I can get a copy of the medical assessment  - and get it translated.  If need be.   This has all happened very quickly.  He got sick. And that must have kick-started dementia.   He was fine to hold a detailed conversation 6months ago; now he cant
    • Hi I think the only way around this as he lacks capacity is someone is going to have to apply to be a deputies via the Courts as he has assets here in the UK and a UK Bank Account which will take time and there will possible be Court Fees to make the application. Also if the Lack of Capacity (Dementia) was diagnosed abroad the person applying for deputies will need that diagnosis and it will need to be translated legally for the UK Courts so possibly cost for this as well. Also for reference although you were assisting them before the lack of capacity and had authority to act on there behalf that no longer stands due to there diagnosis of Dementia therefore Lack of Capacity so you no longer have any authority legally to act on there behalf unless the below is actioned or someone has Power of Attorney for that individual (which was setup before the Lack of Capacity) Have a wee look at these links: https://www.gov.uk/become-deputy https://www.lawsociety.org.uk/topics/private-client/mental-capacity-international-aspects#:~:text=You might need to make,act within the foreign jurisdiction https://www.gov.uk/government/organisations/office-of-the-public-guardian I have got to ask with the Dementia diagnoses are you 100% sure the diagnosis states they Lack Capacity as not everyone that gets a Dementia diagnoses may lack capacity initially. Now the Office of the Public Guardian link above you could also consider giving them a call just to give them a brief on this situation and get there advice on what documents etc are needed for deputies to be appointed as the person with Lack of Capacity is abroad.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Result from Nationwide!


tbathgate
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Hey All,

 

was a msierable Monday morning!! The new forum is looking great!

 

Ok quick update - I have two accounts with Nationwide, one had £60 of charges and the other was £116.53.

 

I just logged into my internet banking this morning to find that they have refunded the £60 of charges in the account today.

 

I haven't had any mail yet so if I get a letter I will let you all know what it says.

 

Still waiting for news of the other account, sent the letters at the same time, so maybe just processing it now!

 

Will keep you updated!!

 

Tom

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Hey All,

 

Just to keep this up to date.

 

Received my letters from nationwide this morning...

 

Letter 1 goes like this:

 

Dear Mr Bathgate,

 

Thank you for taking the time to share your concerns with us, regarding the charges on your FlexAccount.

 

I am pleased to tell you that as a valued member the sum of £60.00 has been refunded.

 

Whilst these charges have been refunded we cannot guarantee that future requests will be granted.

 

So am happy with that as I got the charges back.

 

Letter Two re £116.53 goes like this:

 

Dear Mr Bathgate,

 

Thank you for taking the time to share your concerns with us, regarding the charges on your FlexAccount.

 

As a value member I want to help you get the best from your account. our policy on refunding charges is to refund the first charge. It is then the customers' responsibility if any future charges are incurred. Due to previous charges being refunded on the 17th January 2006 for £100.00, I am unable to grant your request.

 

what a joke!!!

 

So They have had the initial request and letter two above is the reponse to the LBA so now its time to claim. However they are still within the 14 days response to the LBA time

 

So do you think I should send a rather polite reminder back that the clock is still ticking and if they fail to refund the charges then I will proceed with action or just proceed with action?

 

Thanks

 

Tom

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Yeah, why not?

 

Say thanks for that, where's the rest? Remember that only way to stop me from filing and for you to avoid additional court csts and interest is to pay in totality before xxx, love,tbathgate. (You get the gist).

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Okay have written a letter, what do you think? Is it a bit soft, could I be slightly more firm in my wording?

 

 

Dear Sir/madam,

 

FlexAccount Number: xxxxxxxx

 

In response to your letter dated 24th March 2006, I acknowledge and thank you for the refund of £100 on the 17th January 2006.

 

However, I have already stated in previous correspondence that you have 14 days to refund these costs before I make a claim against you including interest and court costs.

 

The only way to stop me from filing a claim against you and for you to avoid additional court costs and interest is to pay in totality the sum of £116.81 before 10th April 2006.

 

No further notice will be given after the 10th of April and action will commence immediately.

 

I look forward to your response

 

 

Does that sound ok?

 

Ta

 

Tom

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Dear Mr Hoar,

Furthur to my letter dated 15th feb 06,requesting the return

of all charges made on this account in the last 6 years within 7 days of reciept of the aforementioned letter by way of a personal cheque.

 

Due to your refusal to my request,(in your letter dated 16/2/06),and having had 7 days to return all charges, I unfortunately have no other alternative but to pursue this matter within the County Courts.

 

Was that the same letter you sent?

 

I know its not.

They send intimidating letters to scare people.

Bully Boy tactics do not work on people who know their rights.

We have the law on our side.

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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