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had to remove all you picture uploads as they are too small to read pop them all into ONE multipage PDF file and upload that please. read our upload guide carefully please dx -
its not the distance that is important (but if you wish to determine it you could calculate it) it's the time, 0.35s, it took you to travels between the two yellow lines which are superimposed to show the start and end of the detection zone. should a car travel across the detection zone quicker than the set time for 40mph limit, it flags you.
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By Lisa927012 · Posted
Hi everyone! Thanks for providing any supports in advance! I booked the delivery service by Parcelhero on 23/03/2021, Dpd picked up my luggage on 24/03/2021. Then it has no tracking history and no tracking updates at all. On 28/03/2021, Thursday, I first contacted the Parcelhero tell them the parcel has no tracking, then I got an automatically reply on 29/03/2121. On 31/03/2021, which is the scheduled delivery date, I contacted the Parcelhero again. On 01/04/2021, Thursday, 4:25pm, the customer service replied asked me to provide the description of the missing luggage and told me the investigation will take up to 15 working days. On 03/04/2021, Saturday, 7:17am, I contacted the Parcelhero again to ask the updates. On same day 10:49am, they answered the luggage is missing and they can't find it. It means the investigation only took one day, is that real? However, they told me the luggage is in the prohibited list, and they're unable to make a claim for me, they give me ￡15 credits for next shipping with Parcelhero, it is ridiculous, because I have all my things in that luggage, it has all my important documents include my degree certificate, my Police Registration Certificate, my personal ID, my notebooks of my projects, and all my clothes and personal item. I ship the luggage from UK to Spain, so I have to declare it, I declared ￡300, but my stuff is way more expensive than that, even my luggage worth ￡150, and I only used it twice! I have asked the live customer service agent before I book the service, I asked if I can send luggage with Dpd, the live agent said yes!!! but I didn't take a screenshot of the conversation 💔!!! However, on 13/04/2021, the receiver contacted the Dpd directly, Dpd confirmed the receiver that they haven't finished the investigation. On 13/04/2021, I emailed Parcelhero tell them the Dpd is still doing an investigation, but the interesting thing is that the Pacelhero insist confirmed me again and again the luggage is missing and ask me to see the email they sent me on 03/04/2021 10:49am. Well, on 20/04/2021, I called Dpd again, they told me they finished the investigation, and they can't locate my luggage. I‘ve attached all the conversation screenshots for your review, the sender is Xiao, and the Receiver is Antonio, pls see the screenshot from bottom to top, thanks! Because there's no tracking history and no tracking updates since the driver picked the luggage up, I doubt the luggage got stolen, but I don't know. Parcelhero says the luggage is prohibited item, but what will they do with my luggage, why they didn't return it to me? Even the luggage is prohibited item, but the stuff inside are not, how can they refused to refund me and compensate me? Please, I'm very desperate, they lost my luggage, I lost everything! I really need my luggage, or I really need the compensation. I appreciate any help you can provide! Thanks! -
By Unhappychappy16 · Posted
I also have just been ripped off by him, I actually drove the car with him in it with me and the car seemed ok, I have had it only 4 weeks and need to pay out for the problems with it -
By Unhappychappy16 · Posted
Yes it must be a false address but as he walked away he waved at the person in the house Nextdoor to this address so they obviously no him It maybe other family members that live there not sure but they definitely knew him by waving at him
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jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
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