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help with capital one


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i have missed 1 payment with this company and now they are ringing me at home and at work,i dont mind the home calls but work frown on personal calls unless its an emergency,what can i do!

please help:confused:

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Hi Moxy,

 

I am a fellow Capital One victim.

 

Have you now made the payment on the account or is it still owing?

 

Regards,

 

TFT

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

eCar Insurance overpayment - £325

Settled in full - 15/09/08

NatWest Student A/C bank charges - £260

Settled under hardship scheme - 08/06/09

Natwest Business A/C bank charges - £60

Settled in full as GOGW - 20/04/09

Santander Consumer Finance late payment fees - £60

Part settled for £48 - 01/03/08

Peugeot Finance late payment fees - £50

Settled in full before county court hearing - 01/09/09

Peugeot Finance overpayment of £247

Settled in full - 01/12/08

Valley Leisure - complaint about collections agent

£160 part refund of gym membership in compensation - 01/02/09

HFC Bank - complaint about payment deducted from my account on wrong date

GOGW £10 - 01/05/09

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In that case, my advice would be to write to them asap, explain that you have suffered unexpected costs this month and that as a result you are not able to make this months payment till next month. Emphasise that it is your full intention to make good the account by your payment date next month and that no amount of telephone calls will change that.

 

You could also state in the letter that you wish only to communicate via letter and that they must not contact you again by phone. You may also wish to throw in that any further phone harassment will result in you having to make a complaint to the FOS which will cost Crap 1 a £500 referral fee.

 

Have you actually spoken to anyone at Crap 1 about this matter?

 

Regards,

 

TFT

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

eCar Insurance overpayment - £325

Settled in full - 15/09/08

NatWest Student A/C bank charges - £260

Settled under hardship scheme - 08/06/09

Natwest Business A/C bank charges - £60

Settled in full as GOGW - 20/04/09

Santander Consumer Finance late payment fees - £60

Part settled for £48 - 01/03/08

Peugeot Finance late payment fees - £50

Settled in full before county court hearing - 01/09/09

Peugeot Finance overpayment of £247

Settled in full - 01/12/08

Valley Leisure - complaint about collections agent

£160 part refund of gym membership in compensation - 01/02/09

HFC Bank - complaint about payment deducted from my account on wrong date

GOGW £10 - 01/05/09

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  • 1 month later...

hello other users,moxy here again,can anyone please help me,i have a dispute with capital one but they are ringing me at home and at work!

i dont mind the home calls but work frown on calls unless emergency

i know they ring from the philapines or where ever but i am getting really stressed out and upset when they are ringing work,what can i do?

many thanks

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Hi, moxy.

 

I've merged your threads, please stick to this one as it makes it easier for people to help you.

 

You could send this letter...............

 

http://www.consumerforums.com/resources/templates-library/52-harassment/135--harassment-by-telephone-response-letter-

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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Help keep it up and active, helping people like you.

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