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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Soooo Scared IUC....


milly67
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Hi everybody,

I really hope someone can help me.

I recieved a letter a few weeks back saying by our records show your daughter is now 19 if she is in education please fill out form if working please supply wage slips.I sent wage slips but i genuinly didn't realise i had to tell them about my daughter i just thought she is my child(naive i know)she worked a couple of hours a day to save money before she goes to uinversity in sept. i recieved a letter saying i have been over paid housing benefit £981 and council tax benefit £307 i immediately phoned the benefit office i sorted out re paying the council tax and will be cleared by july 2010 i then spoke to the housing benefit and they said they will deduct £14.90 per week from my benefit i then contacted my landlord and upt my rent to him as he will be out of pocket.I then recieved two letters to the agreement on re paying housing and council overpayment.So i'm really confused why i have now recieved a letter to attend the interview under caution.I feel sick with worry please can someone help me.

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Hi Milly.

 

I'm not sure what it is that you need help with - is it the query of why you are invited to an IUC when you have agreed to repay?

 

If so, the answer is that they can still do an IUC where repayment has been agreed, and can still give a penalty if they decide you have been overpaid as the result of fraud.

 

Are there any other questions in regard to this that we may be able to help answer?

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Thankyou for your reply yes i was confused as to why i was having to go even though im repaying i'm scared they wont believe it was a genuine mistake because it was. I'm scared they are going to frighten me into saying things that aren't true. i'm a nursery school teacher and worried it will go on record for when i have to have a criminal records check.

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Hi milly67, whilst this is not my area of knowledge, I would suggest you have a couple of things in your favour.

Firstly, a willingness to be completely honest about what has happened, then a desire to repay, which you are doing. And finally, the comparatively small amount of overpayment.

I would expect that you are more likely to receive a caution - which is not recorded anywhere outside of your records, I believe, and would not affect your CRB. Maybe a small financial penalty.

I'm sure others will confirm or correct me. I'm going solely on what I have read in this forum recently. In fact, if you have a look at similar threads to yours, you will probably find what I'm talking about...

Best wishes

Rae.

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If you have never done anything like this before, taking into account the sum of the overpayment and the fact that there was no intention to defraud, it is unlikely that a prosecution would be considered.

 

Less serious types of fraud are dealt with by administritive penalties - this is a financial penalty on top of the overpayment. Cautions are also given in some cases; this is not a criminal caution and only goes on your benefit file, thus it would not appear in a CRB disclosure.

 

No-one can guarantee that you would not be prosecuted, as it's not a decision that we make, it is a decision DWP solicitors make. However given what you have stated it is highly unlikely. If I was a betting woman I'd say based on the information you have given, it would most likely be out of all three, an admin penalty - but it isn't my call.

 

Here is a link to sanctions

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Thankyou Rae, this is such a horrible feeling my interview is not for 3 weeks but i'm going to phone them tomorrow morning to ask for an earlier appointment as i can't go on feeling like this. Ive read else where they will have all my bank statements at the interview is this true? i hate to feel like a criminal and them looking into everything. I hope it will be a fine i'm scared it will go to court.

milly x

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They can get your bank statements, yes and many other documents that are usually protected under the DPA. They only do so when necessary to prove the fraud. They may not have them in this case.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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See Erika's post above hunni. :)

Best wishes

Rae

 

[EDIT: Actually, now the one above the one I seem to be referring to ... ;) ]

Edited by RaeUK
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No problem. I see I cross posted with Rae there - sorry, Rae.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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No worries Erika - except it now looks like I'm referring to the wrong post! Doh! Oh, the joys of the innernet...

Best wishes

Rae

 

[Glad you're feeling a little better milly67 :) ]

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Sorry me again because i'm so worried and its all do to with my daughter working i have gone into panick about my son now! He is at college fulltime he is 16 years old but has a weekend job does this affect my housing benefit too? i'm so frightened that will be another thing i have done wrong.

millyx

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Hi Milly. Do you still get child benefit for your son? If so, then this should not affect entitlement.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Yes i do. What do i do Erika? do i phone and tell the benefit people before my IUC? or if not when do i tell them he has a weekend job? Or do i wait until he leaves college to tell them what he is doing? milly x

Edited by milly67
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You are probably getting bored of me now!!! So sorry another question! If i wait to tell them when he leaves college do i back date to when he starts? or go from when he leaves college?? Sorry again xx

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You should tell the benefit section now that he attends college, has a weekend job and that you still get child benefit for him, and are unsure whether you need to declare it as you didn't realise you had to advise about the change of circumstances regarding your daughter, and now have an overpayment.

 

By telling them you are showing that you are declaring a change in circumstances and are uncertain if this will affect your claim, but are making certain they know so as to avoid any mistakes like the last one.

 

Because you still get child benefit for him it should not make a difference to your entitlement. The general rule is with all benefits, declare all changes in circumstances and that way, you don't get caught short with an overpayment or fraud query later.

 

I get DLA for my daughter. DLA is not income based and is not affected by who lives in the household. But if a partner was to move in, I would have to declare it, even though it won't affect her entitlement.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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