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Really need help :(

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i am having the same problem, i have had a Sony vaio laptop for 2 years now, while i was using the laptop my mother managed to spill her coffee on it, not a lot as i managed to dab it quickly however the screen went black but there was still power to the laptop, i sent i off for repair a couple of weeks ago i rang and asked where my laptop was, they said they had completed the repair andf it was going to be delivered to me on the Tuesday, however it never showed so i rang and i was told it had been written off and that i would be receiving a voucher in the post, however the voucher never came, instead today i received a call from an investigator saying that my claim was denied as it was deliberate damage, i asked what was happening to it and why and he said that the people who test the laptops know when a spill has been deliberate, well obviously not as i did not intend to have to do a years of coursework again. so they said they will send my laptop back to me and also a letter from gary perrymen.


can anyone help as i dont know what to do.

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I think you should write to them markkid and tell them in no uncertain terms that it was accidental and you don't go much on being called a 'liar'. Tell them you will be taking advice and see what their response to that is.


Use the word 'liar' in your letter and send it by recorded delivery.

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They are calling you a liar the same as the DVLA did me, when challenged, they backed down because they realised they had in fact called me that but never use that actual word.

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why email sony??


they will not deal with accidental damage at all

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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