style catalogue charges

[maroondevo52]

Hi, sandraroff.

 

A 'tick' in the box would suffice for your signature.

 

Electronic signatures – sometimes known as digital signatures – are the electronic equivalents of written signatures; they allow businesses to sign documents and carry out business transactions electronically. They provide assurance that the authors and signatories of e-mails or electronic files are who they claim to be.

 

An electronic signature is not a picture of your handwritten signature; it is an

electronic means of connecting individuals with important electronic documents and e-mails, which also verifies the sender’s identity and ensures that the content is uncorrupted.

 

I'd carry on with your charges re-claim, send them a letter before action with a copy of your charges you sent them in your first letter.

 

Send recorded.

 

Giving them 14 days to comply.

 

Regards.

 

Scott.

[sandraroff]

can you point me in the general direction of a letter before action please, without buying the whole kit?? many thanks.

[hilaryfrances]

you will find it in the letter templates and you dont have to buy anything

[sandraroff]

the charges amount to 228 pounds but are charges of 12 pounds each. can i still claim back the 12 pound charges.

[sea-sidelady]

Yes claim back ALL the £12 charges, and always double check in case you miss any

[sandraroff]

a couple of days after seaside lady put her post on here, i sent them the letter before action. how long do they have, and what happens then if they dont comply??

[sandraroff]

have been offline for a while. and just realised that further to my posts above, the catalogue people havent responded at all. my sons friend is still receiving regular statements, but they havent responded to my letter before action at all. what next.

[sea-sidelady]

Just a couple of questions.....

 

Did you send the prelim first?

Did you enclose a spread sheet?

Have they responded at all or have you proof they have received your letters?

[sandraroff]

everything correct has been sent. they have responded in the past: sent reams of statements to which i sent the first letter about paying back the charges. then letters from them, saying why they wouldnt pay. they omitted the copy of the agreement though which is what the last letters have been about. then, again because of no response, i was advised onhere to do a letter before action. but even that hasnt chivvied them along. i think its a case of if they ignore me, i will go away.

[sea-sidelady]

It isn't often they do respond at this stage. Looks like thy are going to make you go further. Not a problem. This is where you can get your 8% added on and reclaim your £10 sar fee.

 

Have a read through the step by step guide on the court stages, once you have done that you will have a good idea what you need to do. Any questions, please ask, as at this stage any mistakes can be costly.

[sandraroff]

ok. further developments on this one: it would appear that the catalogue company, despite not responding to the last two communications, has decided to assign the debt to an agency (lowells) and, despite the account being in dispute are continuing to add on mammoth charges. i am about to write to Lowells now. However, i have to ask: are they allowed to do this whilst an account is in dispute?? The bill, from being a few hundred, has risen to £1500:-x.

 

What is the best thing for me to say to Lowells, and to the catalgue. there has been no communication from them at all since they said they werent going to pay back anything on the charges.

[dx100uk]

pers i'd not bother replying at all

if this ever went to court the judge would laugh them out the door as soon as your counter claim got aired.

 

carry on with what you are doing.

 

and no... unless a dca has brought the debt, 'they' cannot add to the debt.

 

dx

[sea-sidelady]

Here you go, send this to the DCA. They can't pass on your account while in dispute

 

http://www.consumeractiongroup.co.uk/forum/content.php?418-Letter-when-bank-DCA-attempt-to-collect-on-penalty-charge-situation

Edited December 6, 2010 by sea-sidelady

[sandraroff]

but can the catalogue continue to add charges while its in dispute?? thanks for that to send to the DCA. will do that today. as i said, its gone up from £248. to £1500. all charges, and in dispute the whole time.

[sandraroff]

seaside lady, have followed your link but cant find anything that is relevant to what i need to send to the DCA. am a doughnut i know. can you post something onhere that will make it easier for a computer illiterate person such as myself.

[sea-sidelady]

I have altered the link and provided a more appropriate letter for you to use. That should do the trick and it will be sent back to Style.

 

Also they can keep adding charges on, but just make sure you add them all on to your spread sheet.

[sandraroff]

thanks again. letter gone. so what do i now write to the catalogue?? or dont I??

[sea-sidelady]

No need, they will soon let you know when it comes back. So carry on as you were doing.