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I sent the CCA request to Moorcroft for a Studio Cards account.

 

This is the gist of the reply I received along with my PO back

 

We are unable to supply a copy of the agreement as Studio have confirmed that the original agreement was sent with the first invoice and customer was instructed to keep the doc in a safe place :confused:

 

If there are any areas where you feel a dispute in relation to the account still requires resolution please provide details. If this is not the case we look forward to receiving your settled proposals.

 

Actually the grammar and wording of the letter is really bad and they refer to us as 'your clients' we sent the letter ourselves.

 

Any suggestion on what I should consider doing, was thinking should just ignore, but I am sure someone can give me their take on it.

 

Thanks

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Why have no one else ever been sent a copy of the agreement with the first invoice, total rubbish and a new line in poor excuses. They are supposed to keep originals of all agreements for at least 6 years to comply with money laundering regulations.

Send account in dispute letter

I have no legal training, any knowledge I have has come from this forum, and my own experiences. Always balance up any advice you get with your own common sense.

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