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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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XBox 360 not fit for purpose?


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I'm wondering whether the sale of goods act would apply to this. I've got an xbox 360 core system that I purchased just after launch (early 2006 I believe).

 

I've spent quite a lot on the system (games, accessories, xbox live gold membership), and naturally, I expected it to last a long time.

 

However, today when I was trying to get my external harddrive working on it to store content, it locked up. I then rebooted it, and got the red ring of death (3 segments on the ring of light round the power button flashing, and doesn't get as far as initializing the video card etc). I've tried the basic things that the support site says to try (try another plug socket etc), and it will not boot at all (I don't get an error on the screen either).

 

I phoned microsoft to find out about getting it repaired, and as it's out of warranty, they want £100 to repair it. I'm unemployed, and can't afford that, but that isn't the reason I don't want to pay. Microsoft have known about this problem more or less since it was released, and while they extended the warranty to 3 years for this problem, in my and many other poeple's opinions the xbox 360 could be considered not fit for purpose.

 

I've looked up the length of time that this would apply for, and it appears to be 6 years from the date of purchase.

 

I'm thinking about trying to use that to get it sorted out free of charge, but I purchased it from woolworths, which is no longer trading, and I paid cash, so it's not as if I can get my credit card company to sort it out.

 

Does anyone know what I would do in this situation? I also no longer have a copy of the reciept (it faded so much it wasn't readable after 3 years), but I know microsoft would have a record of the date it was purchased from when I registered it online.

Abbey - All charges refunded / Barclarcard - Paid in full / MBNA - Paid In Full / Abbey Credit Card - Paid In Full / Carphone Warehouse - Paid In Full, and contract terminated / PayPal - Enforcement action stopped, and account closed / Fasthosts - Account Closed / 1and1 Internet - Enforcement action stopped, and account closed. Debt free as of 2012

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its not 6 years for everything you buy, sad to say

 

and "not fit for purpose" would be very very hard to prove being about 4 years old

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Woolworths are still trading online. You can contact them via this link with your problem.

 

Contact

 

I would suggest mentioning the Sales Of Goods Act and let them know you are considering writing to the Office Of Fair Trading/Trading Standards. They may be sympathetic even though it is near 4 years old.

 

Worth a try I suppose.

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If all else fails, kick them where it hurts and SOD'EM;)

 

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My sons xbox died due to the three rings of death. Due to me being ill we never got to sending it off and it was too late to repair it, my fault. Anyhow told son to give it one more try and turn it on and it thankfully came back to life from previous rings of death.

 

Its been working ever since. Worth a try, leave if for a few days and go back to it;)

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  • 3 weeks later...

I've been told by a tech expert in my local computer repair shop that this 'error' is caused by some pins that attatch the graphics card to the main board, which are made out of PLASTIC of all things, melt, and the two pieces of hardware land up touching each other. It can be resolved by soldering metal pins in to replace the plastic ones. This can be done at a small computer/console repairs shop. The one in my town does it for about £30, much better than £100! £100 is a rip off and I would advise against sending it off to Microsoft.

 

They will no doubt trump up the repairs that actualy need doing, and you'll pay postage & shipping probably on top of the actualy repair fee.

 

A small shop should be able to fix this at a more reasonable cost.

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  • 1 month later...

To be honest, there is several causes for the ring of death,

you here the "wrap it in a towel trick" which I don't recommend because even if occasionally it works it can be dangerous. But the basic idea behind it is to re-overheat the machine and it magically starts working again. If you do choose to do this, make sure you take care. I'm only telling you this from past experiences and most of the time it has worked.

Sam

I was helped here so now I'm returning the favour. :)

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  • 4 weeks later...

The most common cause of RROD is the heat transfer paste betwen the heatsink and the GPU/CPU processors.

 

Dead easy fix if you know what you are doing... take xbox apart, remove motherboard from internal casing, remove the x-clamps, remove heatsink.

 

Remove the old heat transfer paste from heatsink base, remove transfer paste from GPU/CPU. Apply Arctic Silver heat transfer paste to cleaned GPU/CPU attach heatsink using brass M6 bolts and disregard x-clamps. Reassemble xbox as reverse dis-assembly.

 

Upon powering the xbox the box will RROD again but ignore leave powered on for 20-30 minutes. Power off leave for 10 minutes, power on and if all went to plan on assembly you now have a working xbox which should not suffer RROD again.

 

There is a video on the net if you look for it in the usual places. I have fixed loads including 2 of my own.

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