Vodafone duplicate billing question. ***Resolved***

[what_todo]

hello all,

 

i have just been looking at my unbilled calls and texts for this month and i have seen the below,

 

all are calls tos 0845/0870/0844 numbers

 

DATE TIME Text/Call LENGTH COST

 

Tue Mar 23 19:32 1 text £4.255

Tue Mar 23 13:14 1 text £4.255

Tue Mar 23 19:32 1 text £4.255

Tue Mar 23 13:14 1 text £4.255

Tue Mar 30 11:55 08 16m £2.724

Tue Mar 30 11:55 08 16m £2.724

Thu Mar 25 15:58 08 6m 1s £1.792

Thu Mar 25 15:58 08 6m 1s £1.792

Tue Mar 30 12:13 08 10m 17s £1.751

Tue Mar 30 12:13 08 10m 17s £1.751

Mon Mar 22 11:17 08 5m 27s £1.624

Mon Mar 22 11:17 08 5m 27s £1.624

Sat Mar 20 15:53 08 4m 31s £1.346

Sat Mar 20 15:53 08 4m 31s £1.346

 

as you can see i have been billed twice fo my calls and its like that so far this billing time.

 

also other vodafone users, look at your bills. is the same happing to you?

 

Lee_vodafone send me a PM and i will give you more info

Edited April 5, 2010 by what_todo

[MARTIN3030]

Have you contacted Vodafone to ask for an explanation ?

[what_todo]

i have tryed today but vodafone was shut over the bankholiday weekend-

[MARTIN3030]

yes of course.

 

Do you have an online account ?

I mean not a financial one but one where you can manage your VF stuff ?

I have 2 one is for my mobile and one for internet -they have live operators.

 

prob a good idea to use the link in the stickies and send to the Web team.

I know Lee was here over the holiday but not sure when he will be here next.

In any event-he will ask you to follow the link and quote the code-so just think it may be easier for you to do that beforehand.

[what_todo]

i olny have a vodafone mobile

[kiptower]

I have left lee a message for you , he should get back to you soon on here

 

Kip

[Lee Vodafone Company Rep]

hello all,

 

i have just been looking at my unbilled calls and texts for this month and i have seen the below,

 

all are calls tos 0845/0870/0844 numbers

 

Lee_vodafone send me a PM and i will give you more info

 

Hi what_todo,

 

Rest assured that we wouldn't intentionally bill a customer twice for the same call but at the same time I'd certainly like to take a closer look at this to see whether the billing information you've provided here corresponds with the information on your actual airtime account.

 

As Martin says the best way to get in touch with me and the Web Relations Team is to follow the instructions in our pinned thread Vodafone Webteam-for Customers With Problems.

 

In the event you've already done this just let me know the email reference number which you will have received in our automated reply and I'll make sure we've got it.

 

Thanks,

 

Lee

 

I have left lee a message for you , he should get back to you soon on here

 

Kip

 

Thanks for flagging this to me Kip.

 

Your help is always welcomed.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

[what_todo]

a email has beeen sent

[Lee Vodafone Company Rep]

Hi what_todo,

 

Just to let you know that we've got your email and will be getting back to you as quickly as we can.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[what_todo]

ok thanks

[what_todo]

just to let you all know this is being sorted ia email

[MARTIN3030]

Yes I think we got the Jist of that already.

Look forward to updates as and when.

[Lee Vodafone Company Rep]

Hi what_todo,

 

Thanks for updating the thread.

 

Just to let you know that I should be able to get to your other email later this afternoon.

 

Thanks again,

 

Lee

 

Web Relations Team

 

Vodafone UK

[what_todo]

thank you to all about this thread.

 

i am happy to say that this matter has been fully resolved.

 

thank you lee_vodafone

 

mods feel free to lock this thread with thanks

[Lee Vodafone Company Rep]

Hi what_todo,

 

You're welcome - I'm pleased we were able to get this resolved for you.

 

Thanks for updating the thread and if you ever need help with anything else in the future you know where I am.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

[MARTIN3030]

thank you to all about this thread.

 

i am happy to say that this matter has been fully resolved.

 

thank you lee_vodafone

 

mods feel free to lock this thread with thanks[/quote

 

Good to see a resolution.

 

We dont routinely lock threads they serve as ongoing support and info for all.

I will however change the thread title to reflect the conclusion.

Thanks Lee for another job well done.

[kiptower]

that Lee is our Little Knight in Shinning Armour , most time

 

glad you got it sorted

[Lee Vodafone Company Rep]

Thanks Martin and Kip.

 

It's a pleasure as always.

 

Lee

 

Web Relations Team

 

Vodafone UK

[MARTIN3030]

that Lee is our Little Knight in Shinning Armour , most time

 

glad you got it sorted

 

 

"Most time "

 

Do you know something we dont ???

[kiptower]

martin we wish he could resolve everyones complaint to their satisfaction

 

as for the shinning Knight , i aint saying anything about the Vodaphone Xmas fancy dress ball

[MARTIN3030]

Ha Ha-wonder why ?

 

Well I got my talk talk installed now.

Broadband only comes after 2 weeks.

Just had to put another 15 quid on my VF dongle...I wont be sorry to see the back of that-£30 quid a month is a bit steep.

 

But from what I have read and heard-its still the best dongle of the bunch.Iwill keep it for emergencies.

[locutus]

Try to download as little as possible. A friend of mine, £15 lasts 3 months.

[MARTIN3030]

I dont really do much downloading.I think its just activity.I already have much of what I need.

Just now and again have to do some -like the Financial Services and Market Act-I went to library to do that one and saved it as a file in Yahoo.

 

http://www.opsi.gov.uk/acts/acts2000/pdf/ukpga_20000008_en.pdf

Edited April 26, 2010 by MARTIN3030

[locutus]

I feel this is one for Lee maybe. I'm pretty sure Voda you pay for an amount of data, and have as long as you like to use it. £15 should last you a long long time unless you dowload things bigger than the odd 1 meg PDF.

 

Maybe you have automatic updates and an anti-virus that updates a lot?

 

Do you use any of your messengers for video calls or skype for a lot of calls? These can add up on your usage aswell.

 

Text uses a small amount of data. I believe the complete works of shakespeare can be zipped down to 2 meg, pictures video and audio use more.

 

EDIT ps, sorry for the mini hijack

Edited April 27, 2010 by locutus
EDIT ps, sorry for the mini hijack

[MARTIN3030]

Thats thought-yes I do use skype quite a bit-maybe thats it then.

I was told also to move stuff from desktop and dont do disc clean ups to often as this also contributes.

I was also wondering if its better to close (sign off imbetween using) or whether it can just be left on.

I disabled my auto updates as I know this can add to useage.