Closed my account.....

[Clare_L]

....because I overdrew 51p!!! The first I realised my account was closed was when I received a letter from my car insurance advising me that my bank had cancelled the DD. How come they knew before me? The letter I received states they are giving me 30 days notice but will cancel my card as of the 12th April. The letter was dated the 29th March, I received the letter on the 1st April, and with the bank holidays etc this only leaves me with 5 days to open another account, which isnt going to be easy as I went bankrupt last year! From what I have read on the Banking Code, if I have read it correctly, they have to give 30 days notice, yet why have the cancelled my direct debits already before informing me? Are they within their rights to do that?

 

Anyone have any advice please?? Im getting pretty desperate here wondering who will give me a bank account now????

 

Clare

[MARTIN3030]

Can you give some more background inf ?

What account is it ?

When did you open it ?

Is there any overdraft ?

How have you managed it over the last few months ?

Has there been any previous warnings ?

Have you been in any dispute with them ?

[2ltr16valve]

They did the same to me and my partner mate, they paid a DD that had been cancelled ! yes both ends, so should not have been called for... put account O/D... they sent letter, cancelled cards, cancelled Direct Debits and closed account 14 days later sending me a cheque for account balance as money had gone in.... even though I could not withdraw it out via card, they cancelled them !

 

Their quote "Ethical banking" fooking jokers

[vinegarvera]

Same happened to me, went to get money out and was declined... Left me stranded in town!!!

[Clare_L]

Can you give some more background inf ?

What account is it ?

When did you open it ?

Is there any overdraft ?

How have you managed it over the last few months ?

Has there been any previous warnings ?

Have you been in any dispute with them ?

 

Hi Martin,

 

Its a Cashminder account, no overdraft facility, have been with them 13 months and overdrew just 4 times, no more than £5.00 max each time and monies was paid in same day to clear the debit. Terms and conditions state 3 strikes and your out, but even so, I thought they had to look at each individual account sympathetically. Its just plain black and white with them, you overdrew, you're out! I asked if I could appeal the decision and they said no, that was final.

 

I just find it frustrating that the banks have so much power and those that have suffered financial hardship through no fault of their own get penalised. We are all human and all go through times of difficulty, its not like I abused the account and overdrew hundreds every month!

[Clare_L]

Bump

[loopinlouie]

Apart from openeing up another account, I dont know. Coop are quite strict on the cashminder account going od. I was told if go od once, bye bye. I didnt realise there was three strikes policy.

 

Have you tried the post office, they have a basic account xx

[jcb228]

there is nothing in the booklets you get given about this bankaccount that if you go overdrawn the account will be closed false advertising,like the fake guarantee if you get robbed or do not recognise transactions......staff dont even know anything about visa charge back they are suppose to have suspended closer of my account while fraud was investigated but still carried canceling my dds costing me £1000 not to mention the amount i have had stolen see you in court co-op bank i will get my money back you are no better than the thiefves who stole my money in fact your worse ur brain dead idiots without any repsect for your customers,dont think u will get away with doing wot u plz not this time read the regs and train your staff to have some respect and to stop lying to people