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Lindy Lou

Help! I want to get it right...

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Hello! I have been reading these forums for the last 4 weeks or so and am in the process of making a claim. Having seen the repeated warnings to read everything and get it right I am looking for a bit of reassurance before I take the next step!!

 

 

I have sent my request for repayment of charges to NatWest and then the letter before action. NatWest have responded with an offer that is less than 1/3 of the total amount that I'm claiming. I am going to reply to this today using the template 'response to settlement offer' and am due to enter my claim on Tuesday through Moneyclaim using the particulars of claim form as a template and using the guidance notes. I will attach to this the speadsheet of charges with the calculated interest that is found in the templates library.

 

Am I missing anything major that I should have done? I have read and re-read so many posts and am starting to confuse myself now.... sorry to waste people's time but any advice at all would be greatly appreciated!!

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Guest NATTIE

you seem to be well on track, Good Luck

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Hi Lindy Lou

 

Sounds like you need encouragement to stick with it.

 

I too was afraid of doing it wrong but my charges just got refunded to my account in full.

 

I had statements so sent LBA - I got offered part as 'full and final settlement' I crossed out that bit on their acceptance letter and included my own saying I accepted as part payment - full settlement was still required. They came back with full offer. As they didn't coff up very qiuck so I sent further letter closing my account forthwith - 2 days later money in account. it took nearly two months all together. Not long really.

 

Stick to your guns - that is also the message all through the FAQ. If you want support on your journey - there's plenty of that here.

 

Keep going. You'll get there. Good luck

 

Lyn

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Thanks for the encouragement! I refused the offer that natwest made, and went on to file my claim on moneyclaim online. There seems to be mixed feelings about using this method but I had to do it this way for various reasons, if I wanted to stick to the time frame I had set out. The claim has been aknowledged so we just have to sit back and wait!!

 

It's for quite a large sum so I'm just hoping that they cough up quickly!

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