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    • I suggest you start reading around this forum about the steps involved in taking a small claim in the County Court. It's very straightforward but you should understand the steps before embarking on it so that you are confident. We will help you all the way. Once you have done this basic reading then come back here and we can begin the process if you are happy to go ahead. On the basis of what you say, I expect that your chances are better than 90%. I also expect that West Cheshire Facilities Management will want to put their hands up before it goes to court and get a judgement against them. We would want to see your letter of claim before it sent off but I suggest that it is made clear that Social Security's have already been informed and that when you get a judgement against West Cheshire Facilities Management, you will make sure that social services and the health service generally are all circulated with copies of the judgement. If West Cheshire Facilities Management really want to take that risk with all of the reputational and business risk that accompanies it, then they are being extremely shortsighted.
    • So who cleaned it and are they prepared to give a report of the state of the place as they found it?
    • Yes, it has been cleaned now - it had to be, he came out of hospital at the end of December, and Friend has secured the services of a local cleaning company to come in once a week.  
    • Following the issue of a Liability Order the Council must obtain a warrant of control to try to collect the debt. If they fail their only option is to return the matter to court and you will be asked to attend.   At that hearing the court must be satisfied that:   • A liability order was imposed in relation to the debt. • You have failed to pay; and • The council tried to collect the sum using a warrant of control, and failed.   They must then go on to conduct a "means enquiry" into your financial circumstances. The principle aim of that is firstly to establish whether you had demonstrated either a wilful refusal to pay (i.e. you had sufficient funds but simply refused to pay) or "culpable neglect" (i.e. you had the funds but chose to spend them on something else). Only if they find one of those two can commitment to prison (either immediate or postponed) be considered. Also, only if they find one of those two can they order payments to meet the debt. The usual combination is an order to make payments coupled with a postponed commitment. But, the payment rate must be realistic in terms of your financial circumstances and it should normally mean that the debt is paid within three years. If a realistic payment rate will not see the debt paid in that period then the court should consider remitting (i.e. writing off) some or all of the debt. Similarly, if they find neither wilful refusal to pay nor culpable neglect (and by default find that you simply did not have the ability to pay) they should also consider remitting some or all of the debt.   You should note that at these commitment proceedings, as the matters you face could result in custody, you are entitled to have the services of the duty solicitor. In your circumstances I would say the chances of you being committed to prison are slightly less than zero. From your very brief description of your finances you simply have no spare money (though a means enquiry will delve more deeply into your affairs, especially the debts for which the DWP are making deductions from your benefits). There is no point in delaying any of this. The sooner it gets sorted the better as your circumstances seem unlikely to change any time soon. One thing you must bear in mind is that these proceedings will only deal with the debt covered by the Liability Order. If you have any Council Tax arrears that have accrued since then they will have to be dealt with separately. I'm also assuming you live in England. Since April 2019 commitment to prison has not been an option in Wales.    
    • good issued the default after you turned 50 when any payment is not longer required on the loans and they should be written off.   it's fast becoming clear that they solely refused your SLC forms as a mode of deferring to create this whole falsehood.   the case your refer to about the new forms is detailed in this form in many SLC erudio threads.   if you could go get a USB converter lead to make your old HDD drives readable from amazon or somewhere , cheap as chips and <£5.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Problems with Glasgow Removal Company

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I'm writing regarding a Glasgow removal company who appear to be consistently (Edit) customers and failing to provide even a basic standard of service.


I have moved from Glasgow to Gillingham in the south-east of England and was looking forward to starting a new life with delivery of my belongings from Glasgow.


These items included my books, DVDs, records, clothes and furniture.


These had been in storage with the company for around two years.

I paid £585 for delivery of these items on 13th January and have still to receive them.


I have received no contact from the company since making payment on 7th January.


They have avoided my telephone calls and on the rare occasion that I have been able to get through to them

they have consistently told me that my goods were in Slough awaiting delivery when in reality they have never left Glasgow.


I had to involve the police in order to confirm this.


They have had to remove their "free index" site due to the number of negative reviews.


I am having to instigate court proceeding in order to get my money back and I will hopefully then be able to receive delivery through another company.


On reading the other reviews on the internet (which have since been removed) it would appear that several other people have had experiences similar to mine.


The details of the company involved are:


Caledonian Moving and Storage

Unit 1

Possilpark Trading Centre

Denmark Street


G22 6JJ

0141 336 3334

[email protected]

Edited by maroondevo52
Removed unsuitable word
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Shame you had to find out the hard way - however, did they also charge you a storage fee? Knowing the area pretty well, the earehouses there are often broken into and nothing of value should ever be left anywhere near there, not for two months, never mind two years!


Do you know WHAT goods actually remain? I do not think they are members of the movers federation (can't remember the name for it), only the Federation of Small Businesses - who are not much use as a regulator or arbitrator.

Edited by buzby
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The police have confirmed that my stuff is still there so hopefully that is the case. I'm too far away to check for myself and I just have to wait and see whether they deliver it or not.

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My Name is David Howie, I the founder and one of the current directors of Caledonian Moving & Storage.


Internet reviews are hard to remove, this one being a perfect example.



However other than (Edit) who has left this review,

I could only find two other negative ones,

compared to almost 30 positive ones!



Genuine bad reviews are not something that will ever stop as we will always have an occasional job where something does not go to plan.

But considering we carry out thousands of home removals a year all over the UK and indeed all over the World,

I think this small handful of negative reviews shows the vast majority of our customers are happy witht he service we provided.



I also hope the reason behind these bad reviews has been addressed so they have made us a stronger, better removal firm.

I have no intention of having these reviews removed as customers deserve an honest, unbaised opinion of any company.

Personally, I don't trust any company with hundreds of great reviews and no negative's.


Unfortunatley this is not a genuine review. Mr (Edit) didn't update his details so we quoted him for a delivery to Surrey.

When he decided to tell us it was actually Gilligham (anyone from London will know this is a much longer drive than appears on a map, 2 hours, more?).



As he had been a long term storage client I decided not to increase the charge, although he would now be the last delivery, between 3 and 5.



On the delivery day, it had snowed heavily and we were unable to make it before 5, missing the delivery.

Mr (Edit) did have to call us to chase up his delivery I admit but was informed we would need to reshedule.

The next day, Saturday our office was closed, when we returned to work on Monday

Mr (Edit) had caused chaos, there were so many messages our phone system had jammed up, tens of emails, reviews everywhere!


For the record Mr (Edit) was in storage or 1 year not 2, that doesn't make a big difference but just another little fib to make Caledonian Look worse.


Also when the police attended and one of the girls in the office explained the situation and showed them paperwork and emails confirming our story,

they contacted Kent police and suggested pressing charges aganist Mr (Edit) for wasting thier time!


If only there were as many website where genuine, accredited and respected companies like Caledonian could leave reviews for untrustworthy consumers other firms should avoid.


In regards to Buzby's remarks, you clearly jave no knowledge of the area or you would have mentioned our yard is shared with Pickfords main scottish office,

Crown Worldwide Records Managment, Hoults Removals, and Allied Vehicles who hold 16 Million of stock on site.

You make no mention that some of these warehouses have been bonded by HM Customs And Exice.

Or of the 24 hours manned security with gatehouise at both of the controlled entrances, or our state of the art fire and intruder monitoring.


I suggest you do a little research before making wild and inaccurate comments, we are not 'a warehouse' we a professional storage company.


All the goods remain, we havn't lost them we have actually delivered them to a contractors warehouse in Surrey, exactly where we quoted for.





David Howie

Caledonian Moving & Storage

0141 336 3334

[email protected]

Edited by maroondevo52
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ok now you've got that sorted out

thank you for coming up on CAG

now what about the OP's problem?



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello and Welcome, Mr Howie,


Thank you for responding to fraz65, I would invite fraz65 to comment further on your response.







Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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The date agreed for delivery of my belongings was Wednesday 13th January.

I have documentation from Caledonian on my desk which proves this.

How could the next day have been a Saturday as Mr Howie claims?


I had the day off from work on the Wednesday and waited all day for my items to arrive.

I called Mr Howie at 1600 hours where he told me that he would "need to call the warehouse in Slough" to see what had happened.



He promised to call me back to inform me as to what was happening.

He did not do so.

They then did not answer my phone calls on the Thursday or Friday and I entered the weekend having no knowledge of the whereabouts of my items,

whether they had been stolen and whether or not they would ever actually be delivered.


I had to call on a blocked number the next week, as Mr Howie was deliberately avoiding my phone calls,

and I was given the continual excuse "i'll need to call them."



This was the only statement that he made for the next month until I involved the police to make sure that my items were still in his possession.

These events have continued for the last two months.

He has given continual excuses- the items being too heavy to lift etc. but I am still no closer to receiving my belongings.


An internet search found several websites which contained negative reviews from other customers who had similar experiences to mine.

Their "free index" site is no longer operational as they removed it due to the large number of negative reviews.

This is in complete contradiction to Mr Howie's claims of transparency.


These are my belongings from my home in Glasgow.

They are very precious to me.

I have paid Caledonian Moving and Storage on time, every month for storage of my items and again paid them on time for delivery.



Perhaps Mr Howie considers this an acceptable way to treat a customer.



Personally, in my years as a consumer I have never been treated with such contempt and disrespect.



If my items arrive I will be happy to post on here and acknowledge it.



Until then, it is only fair that consumers in the Glasgow area are warned about the actions of this company.

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This is the email I received on 29th March:

"As agreed I am sending you an email.


At present your goods are stored in a secure warehouse with no restrictions

for release. This is standard procedure for deliveries we have in your area

and in accordance with contract conditions.


I am currently waiting on our sub-contractor to confirm delivery date and

hope to have this information by close of business tomorrow at the latest."


I have had no contact from David Howie since then, yet he describes his company as "respected".

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  • 2 years later...

Hello and Welcome, pegleg999.


This thread is over two years old now and it's unlikely fraz65 will respond.


David Howie has also not been back since March 2010.


Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Hello and Welcome, pegleg999.


This thread is over two years old now and it's unlikely fraz65 will respond.


David Howie has also not been back since March 2010.


Well i would be amazed if David howie responds as he doesn't answer any of my calls or hangs up on me when I do catch him off guard and he picks up his phone.


I have the police involved now anyway

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Is David Howie still a Director.


Just found this review...................not sure how old it is.


The owner/manager Mr Howie acts like a child trying to run a business.

He happily took our money for almost two years to pick up and store our household items while we were livng out of the country.



However, when we returned to claim our items, it took almost four days (even though we had given 6 weeks notice)

for them to provide us access to all of our items.



Mr Howie avoided answering calls and actually ran away from discussions when we tried to have conversations in person.

Our items were not wrapped as promised so the soft goods came out damp and musty smelling after almost 2 years in storage.

There were numerous items missing or damaged but Mr Howie refuses to provide insurance details

(even though we paid a monthly fee to maintain insurance on the goods).



He claims that no items were missing even though we provided the inventory list clearly showing the items were stored with him.

One very important item was a box of family, wedding, baby photos.



After he adamently claimed that we had all of our items, we stopped by and saw a box sitting at the front of his storage unit.

We saw our name on it and fortunately it was our photos.



We have contacted a solicitor as Mr Howie is no longer returning calls or responding to emails (other reviewers on other sites state the same).



All that is left for me to do is to warn you, dear consumer to avoid this man and this business at all costs.



If you choose to ignore this review, then please be sure to get everything in writing from Mr Howie in advance.



We were dealing remotely and he contantly responded to emails with calls to avoid putting anything on paper....


Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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That was from the 3rd July 2012 so he must still be the main man.


Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 2 months later...


I have read many bad reviews regarding Calendonian Removals and am wondering if these people have had their issues resolved?


We are having similar problems to those who have previously posted on this site about this company.



We have recently moved to Australia from Glasgow and some of our goods didn't arrive.



We are certain the remaining goods are in their warehouse as we were there when David Howie loaded them from our car into a wooden crate separate from our other items.

It is those particular items that haven't made it to Australia and were not included on the received inventory list.



We believe they have simply been missed, and this is fine, this kind of thing happens all the time.



Our main issue now is getting our items back and trying to get in touch with David Howie.



David Howie refuses to talk to us, he doesn't respond to emails or text messages.



We are keen to hear from other people and how they had their problems resolved?



I think our next step will be police and/or lawyers.



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Welcome to the site.

I have sent a message to David Howie asking if he can pop in here.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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  • 1 month later...

We are having trouble with Caledonian Moving and Storage, they wont answer our calls and we are going out our minds frustrated as to whats going on with our stuff. David Howie is so unprofessional and this company is an absolute joke. We were just wondering if any of you guys got your problems resolved and what steps you took to get there.


Thanks in advance, The Fergusons

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I would seriously avoid using this company.

The company name is registered under David Howie's parents, however they have nothing to do with the running of the business.



We have been told by a previous employee, this is because his last business went bust.

This does not surprise me, given the way he treats his clients.



Caledonian moved our household items from Glasgow to Australia.

Some items were left behind and our attempts to retrieve them have failed.

David Howie refuses to take our calls, he hung up on me last week.

He doesn't respond to emails and has told his employee not to talk to us.



We have now involved the police, who are investigating.



Anyone else having issues, I'd advise you speak to Maryhill Police - they are terrific and will assist you.



By the way, most of the positive reviews you see on review websites are written by him!!

Edited by honeybee13
Removing names.
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  • 1 month later...

Anyone still having problems with David Howie and his company Caledonian Removals, I would advise you speak to the police. Myself and four other people have all filed police reports and have had a positive response from the police.

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Mr Howie does not seem too keen on replying to anyone on this thread :tape:


Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 4 weeks later...


After five people filing police reports,

David Howie owner of Caledonian was interviewed by Maryhill Police Glasgow for three hours.



He signed a written statement stating he would give back our items if we sent an agent around to retrive them.

Thankfully for us, this is happened and we now have our items, although some things are still missing.



Unfortunately for the other four parties that complained,

they are still having issues with David Howie and haven't had their items returned.



David Howie told one other party, he doesn't give monkey's about the police.



Charming man indeed!

All I can do is warn people about Caledonian and David Howie.



Would NOT recommend this company.

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Hi Angela,


I'm glad you got that sorted, does seem a shocking way to run a company, we still have not had any sort of response from Mr Howie.


Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Finally a response from the charming David Howie - see below the email sent to me from his personal email address.


Date: 17 January 2013 10:49:11 AEDT


You have a very sad and pathetic life dont you?

I would urge you to seek professional help, or just get a job or a hobby, something to keep you busy,

rather than wasting your time telling little lies and telling long tales.


Also, all the publicity has helped my website's Google rankings, many thanks,

the extra business has been great at this usually quiet time of year.

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This is discraceful, he might well go up the google rankings, but if people follow the links and see the kind of emails he sends then it wont bring in any business !!

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