Buying from SCS

[Mattyg2004]

Hiya Folks,

 

Re-post due to wrong forum.

 

My OH has found our new sofa but its from SCS. May not be a big problem but looking on these forums there are a number of complaints about SCS.

 

On their website it states that they are made to order (to our specification as well yeah whatever) so cannot be canceled. Am i covered under distance selling regs.

 

We really want the sofa and have looked elsewhere and can't find anything like it. But i just wanto do all I can to protect me just in case any problems arise.

 

Buy online, pay deposit by credit card Etc.

 

Any Ideas, Thanks

Matt

[blitz]

You are still covered by the Sales of Goods act (Should the item be faulty), there made to spec could be arguable but at this time I would ignore the Distance Selling Regs.

 

I would get an agreed deliver by date in writing and inform them the contract relies upon this, pay by credit card.

[Mattyg2004]

Cheers Blitz

 

So if the sofa arrives damaged i can send it straight back for a refund??

 

Just trying to cover all bases (annoyed as OH is set on that exact one. LOL)

 

If it needs a repair within a short period of time what kind of timescale is allowed for a repair instead of refund.

 

Some people have been told it will take a month to get a report done then as long to get a repair

[blitz]

If it comes damaged then you can reject the goods as they do not conform to the contract (by non-acceptance).

 

My rule is for goods you will use everyday after a month you have deemed to have accepted them and are then not entitled to a refund (except after repair/replacement).

 

Good must be repaired within a reasonable amount of time, I usually see this as between 14-28 days depending on the product

[Mattyg2004]

Thanks Blitz.

 

After reading many many posts RE SCS afer sales care I'm gonna try and persuade the OH to look elswhere.

 

I also spotted a number of SCS threads you have posted on. Looks like they havent learnt anything over the past 5-6 yrs

[Stuartyboy]

MattyG,

 

I appeal to you DO NOT BUY FROM SCS. They sell sub standard goods at extortionate prices, their customer service is not store based and you will be fobbed of easily from a premium rate afterales. AVOID LIKE THE PLAGUE.