Jump to content
hoz242

RBS OVERDRAFT - what the hell?

Recommended Posts

Hi...please bare with me i'm new to all this...didn't realise how many ppl were in debt in britain :(!!

 

Ok I have been with rbs for atleast 10 years if not more. I had a student current account with an o/draft of £1400. I was due to finish uni this year but dropped out last year etc

 

I did go into RBS and tell them but the woman said my account would change over automatically so i never thought any more of this.

I now work full time and have money paid into my account every month. I have direct debits and bill paid out of my account every month and definately have not gone over my overdraft in the past year.

 

I had just recently (literally days before) had a direct access savings account set up and had advised when setting up the account to take £160 out each month to save on the 1st of every month. As the account wasn't confirmed until this time or perhaps a day or to after i did not think the payment would come out. After paying my rent, bills etc I did not really have much money left in there...maybe about £100.

on 3/3/10 i went to buy some food before work and paid by card but my card was refused. So i went to the cash machine and it said i had nil. I checked my online banking and basically the £160 had tried to come out of my account. I waitied until the next day and tried to draw out some cash (4/3/10). The machine then swallowed my card!!!!

I phoned my local branch and they said there were no problems with the account and they would send me a new card. 5 mins later i received a call from a lady at the branch (possibly a manager) and she said that there were inconsistencies on my account and that rbs would send me a letter detailing this and i could get in touch, sort it out and have my card back.

 

I couldn't wait so the next day 5/3/10 i phoned back....after been thrown from one person to the next i finally got a number for the account closures team....they said my account was to be closed and they could not discuss the matter with me. no one explained what was going on.

The £120 i had left over from my wages was then taking off me leaving me with a balance owed to them of £1280.

 

There was nothing i could do with them until i received this letter. I received a letter saying my account was closed due to insufficient funds in my account and i would have to go elsewhere for banking etc.

 

I do not understand at all!!!!!!!!!!!1 my account is now closed. I am waiting to open a new account with someone else.

I have not made any payments to the account as i do not have a card to pay to their 'online repayments service'....

today i received a letter saying that...."formal notice of intention to file a default and to take action to recover the debt"

I dont understand how i can get a default for this as i have not defaulted as such....i can pay back in monthly installments but not fully...

 

Sorry for the essay...i am so confused....HELP!!!!!!!!!!!!!!:eek:

Share this post


Link to post
Share on other sites

have you asked for statements so that you can see what has caused the bank to think there is something wrong and that you can dispute?:mad:

 

Also, if you want a bank account that has an overdraft and debit card facility rather than a basic account which doesn't, then make sure you set it up before the bank places a default on on your credit file. You won't be able to get an account with these facilities if you get a default.;)

 

Personally, and bear in mind that I am a very embittered ex customer of this bank, I'd change to another bank anyway.8-)

Share this post


Link to post
Share on other sites

Yes they could place a default on your file.

Please be aware that I am not an expert on this, any advice I give comes from bitter experience and advice I've received from fellow caggers.

 

My advice is firstly - set up a basic bank account with another bank. That way you will have access to your next month's salary and you can transfer your direct debit mandates so your bills will get paid. Secondly - if you need a debit card - set up a prepay debit card account - you deposit some money on the card and then you can use it like any other debit card for shopping etc. but you can't go overdrawn. Thirdly - ask rbs to give or send you statements so you can work out what they've been doing with your account, work out a budget to see what you can afford to pay rbs monthly to pay off your overdraft. You might be able to stop them placing a default on your credit file if you do this quickly but I don't hold out much hope of that.

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?




  • Tweets

  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than EE. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. This company seemed to be a marketing set-up for various telecoms companies, so I assumed anything I signed would be with 02 and didn't think it might be a problem.
       
      They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. That was the first, of many, problems I found. Apparently THAT was my contract, binding me to 3 years and no 'cooling off' period, because I was a 'business' (meaning any consumer rights did not apply). When I subsequently asked in writing for a copy of my contract, that is what they sent - when I argued it was a DD mandate they insisted it was my contract!
       
      2 days later they asked for my phone details to get it unlocked which I sent. 10 days later, EE closed my account, so I changed the SIM card to 02 that had come a few days before. No network! They had done nothing about unlocking it. Fortunately I was lucky with EE who managed to give me the right codes, rather than the usual 10 days to go through Samsung.
       
      By this time I was suspicious of their set-up and wanted to cancel. As I said earlier, I found myself trapped into a 3 year contract with no 14 day cooling off period (they don't offer that). Promises to deal with my complaints never happened, promised return calls neither....and on and on.
       
      Ofcom's rules apply to consumers and small businesses (under 10 employees), yet this shower don't acknowledge that. They just repeat and repeat that I am a business so it doesn't apply. To cancel the contract I have to pay the full 3 year's fees!!
       
      I would like to know if others have had similar experiences? Or does anyone know how I can maybe declare the 'contract' unenforceable? I have never before been locked into something without a clear written contract, with t&c's! And, yes, I have asked, and yes, I have been ignored.
      • 84 replies
    • Future comms!. Read more at https://www.consumeractiongroup.co.uk/topic/415706-future-comms/
      • 10 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
×
×
  • Create New...