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    • Thanks for letting us know about this. I'm afraid that this website is mainly bad news about companies so it's very refreshing and very decent for someone to come along and to give praise where praise is due. How about a link to their website?
    • Having a little additional think about this, I think that your interests are best protected in the following way: You inform the seller that you are obtaining the quotes which I have referred to above. Having received the quotes, you then inform them that you are proposing to have the work carried out at XXX garage and that you will expect that the seller will reimburse you for the costs and associated expenses. You can tell them though that you understand that they may want to control the work being done to the car and so you are willing to allow them to do it but as the fault has manifested itself at this point and that it is clear that the problem is their responsibility, if they wish to carry the work out themselves then they will have to organise the collection vehicle and the delivery of it to you once the work is completed. Of course this will be very expensive for them and they will either fail to respond or they will refuse. Whatever their reaction, you would then go on to say that as they have failed to respond/declined the invitation to carry out the repairs themselves, that you are now going to your preferred garage – one of the two quotations which you have supplied – and you will have the vehicle repaired there. You are giving them an opportunity to comment. I think that if you use this approach, then you will be able to demonstrate very clearly that they had a choice and therefore they will be unable to disassociate themselves from the repairs which are eventually carried out at your chosen repairer. Even though this exchange of correspondence may mean that it will take a week or so longer to have your repairs carried out, I think you should do this in order to protect yourself in the best way possible
    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
    • What information do DVLA need for a provisional licence ?   Think the ID issue needs to be looked at a bit more. Surely you have birth certificate, school information, Doctors records. School and Doctors should provide a letter to help with ID.                
    • Amex as with any creditor must help you the FOS should go with you and make them remove all interest charged from the very 1st time of asking for help. the FCA regulations actually almost dictate it, they most certainly clearly state that if the are FCA registered they must help.   it's very telling they have no marked your credit file....almost as if they know they are wrong. it's also telling that an irresponsible lending complaint might well be in order hear too, they can just keep upping the credit limit without checking you can pay. and ofcourse covid plays its part here and they've already admitted as they allowed payments holidays until october in line with the rest of the industry and they should be continuing that. you problem is you keep using the phone, no paperwork no record of things discussed. i'd get an SAR off to them. and get the comms/account log and all the statements from day one and go nail them.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Sick of o2 6 months of madness!!


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Right here goes

I have been on o2 pay as you go 10 years about. Anyway I decided to get a sim only deal on a 30 day rolling contact (So I only have to give 30 day notice to cancel) Anyway it has been mayhem!! I am meant to get 600 any time min and unlimited to o2 mobiles. It was all fine in month 1 until I transferred my pay and go number to my pay monthly. They sent me bills for £150 £200 etc so I complained by phone. Anyway this was to no avail. So I emailed and wrote to the CEO of o2 and he had somebody from his office call me back. He assured me it was a major computer error and would e sorted within a week. That was 2 months ago and I am still in the same situation, without joking I have spent around 20 hours on the phone to o2 and wrote 2 letters ( recorded delivery) & emails. I am still in square one its beyond belief.They keep sending me big bills, and then when I ring they tell me I am a pay as you go customer so I shouldn’t get a bill. They even give me the log on details to someone else’s o2 account. It really is unbelievable and now I am trying to cancel but I can’t until they sort the problem out on their end.

Its mad when I ring to try sort it I am on phone for about an hour and I always end up in square one. They say it’s all sorted then next month massive bill. Then when I ring to tell them about the bill it’s another few hours proving I am not pay as you go and I should get these allowances ( so I get a credit on my account). I get letters saying they are cutting me of and everything. I can never check my bill as none of my services work as it still thinks I am pay as you go. So I avoid using my phone as its just running up massive bills. Anyone got any ideas on what I can do?? It’s just now I am fed up of paying for nothing, tomorrow a supervisor is supposed to call me back

 

P,S I did say I wouldn’t pay them anything and they just told me they would hand it to debt collectors

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few thaughts... Check your credit report with the CRA's, ask for a PAC and migrate to another network,this is o2's code of practice Code Of Practice check out page 12.

 

Keep us informed!

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Hi already tried getting pac code i cannot have it. Its because they say my number is lost in there system. They cannot understand why the sim works at all its a computer error. They are unable to locate my number or something, hence why they think i am pay as you go. This is the problem the number i have is a very very good number which i bought 10 years ago :( so i do not want to lose it.

 

My number according to them is lost in their pay as you go system so they can not allocate a PAC to it until the error is sorted.

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Just checked my report and it is showing on there!! This is even worse disgusting as o2 have advised me not to pay them as they credit my account!! as the mistakes are on there behalf. What do i do now, i am very very angry!

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Thats why I asked you to check :( Follow page 12 of the Code of Practice, and keep your complaints in writing. Tell them your desired outcome (The PAC and the wrong information removed from the credit report is what I'd be after personally!) and ask for a deadlock letter if they refuse to sort the problems to your satisfaction.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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