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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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docproc1974

CURRYS / DIXON Mastercare warranty

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To Keep the story as brief as possible. Bought a washing machine from Currys over ten years ago. Took out extended warranty for 5 years ( 4 + 1) to start with, then renewed every year. recently a fault developed, called for engineer. engineer inspected a few days later. I phoned Currys a few days later to enquire as to what will now happen... as... the cover is for "repair" or "replace" (new for old).. was told... will get back to you in 24 hours. 2 days later I phoned again... same story... 2 days later I phoned again... same story!!... now getting "brassed off" with this..!! wrote to them.. no reply... so a week later... wrote again... no reply... phoned again... same story as before... Now I am getting "mad"..!!

kept on phoning... 3 times in one day.. and at last call... said...look... I need a washing mashine..OK..?? now if you do NOT give me a commitment today... to repair or replace... and tell me when... I will go and buy one myself and send you the bill..!! next day... still no reply.. so I did just as I said I would... and sent them the receipt for refund.... but BONG... I should have read the small print..... DIXON / CURRYS ... "can"... take SIX WEEKS to decide upon what to do...!! can you believe that..!! (had a call from the... a first..!!) to tell me that ... as I had gone "over their heads" to buy another machine... and got rid of the old one.... it is "ME" who is in breach of contract... and... in two words... "get stuffed"... no new machine... and of course no repair... Please bear in mind just how much I have paid over the "9" years for warranty cover"... Not good...!!

 

How many people I wonder... will wait six weeks ... without a washing machine... "before" any action to repair or replace is taken by Currys.... very few I wager... probably less than 0.01%

 

So.... DIXON / CURRYS .. Mastercare / Coverplan... my compliments (not!!). Your after service "sucks"...!! We do have Appliance cover with D & G... similar set up... but.... have had nothing but first class service from them.... replaced another washing machine for us... 2 years ago.. in 10 days from the engineer "writing it off"...... that is the "Real Deal"... my friends... how it "SHOULD" be done..!!

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Your still entitled to a repair or replacement of the old machine, you just won't recieve any rembursement for the new one.

 

Also, could you stop with the over punctuation, it's making your text more difficult to read.


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"IF"... you had been the person or persons at Mastercar from stage "1" you would know how hard I tried to get an answer to... what is going on... what are you planning to do..?? when..?? etc.. but NO ONE would tell me "ANYTHING...!! apart from... we will contact you about it in 24 hrs.. but never did..ever.. (sorry about the over punctuation !!) As said.. "IF" you had "ALL" of the info... then you would be better placed to make a constructive comment. The Old washing machine was taken away for scrap by the new supplier... so... no longer available for repair... but... I have yet to be told... were Mastercare going to repair it anyway...?? I doubt it... given its age as I am told that spares are no longer available.. perhaps you would know better on this ..?? Were you going to repair it..?? Did the engineer say it could be repaired..?? please do tell. And.... please keep your "lectures" about punctuation to yourself. Thankyou.

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Make a full timetabe of what happened and send it to the head office. You might be lucky although you have admitted that it is your own fault for not reading the policy.

 

I have to agree with Renzokuken that your posts are very hard to read and are not written how English is intended to be written, it is over punctuated, grammatically wrong and in places don't make sense.

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Thanks for your comments.... OK... I must confess... I did not obtain a degree at Oxford in English...But... I do hope that the general issue is of sufficient clarity to understand..?? So... let us please concentrate upon the general issue of the warranty terms... the lack of communication from Mastercare...etc... As mentioned in my "Thread"... I have had experience in the past with a warranty provider ... Domestic & General... who... under exactly the same circumstances, several years ago, acted in what I would regard as a "customer friendly" way, promptly and with due consideration to communicating. No problems with the way I was treated at all... unlike the contrast in "service" as received from Messrs Currys / Mastercare. You mention about a "full timetable"..?? well... as I mentioned previously... I wrote.. and included "ALL" details, reference numbers etc... The first two attempts were ignored by them... the third got a response, by phone, telling me that I would NOT be getting either a refund or a replacement machine..!! So... they have had at least 9 years of insurance premiums.. which I have lost. OK... my fault for not reading the small print.... but... what kind of "executive" puts in such a clause so as to expect a consumer to NOT have a working washing machine for 6 weeks or perhaps more..?? or indeed, perhaps a fridge/freezer. That really is just NOT realistic, fair or reasonable. I really do NOT want to hear any more about the Oxford Dictionary... how to spell or punctuate. Can we leave it at that please.

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remove the ..... and the ????

 

if you must use full stops every 2 words use a singular one same with question marks

 

is it a refund or repair your trying to obtain?

 

if its a refund of the agreement then you are probably not going to get it

 

if its a repair of the origional unit then they should still repair it, if you have disposed of the origional machine then they cannot repair it.

 

 

unfortunatly nothing in their rules for the cover is against the law, so it would have to be followed


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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here we go again... another lecture on how to write English.. !! for gods sake ... shut up about the "English"... !! Not interested in your views on how I should or should not use full stops or any other aspect of "MY" style of writing... so... please "DO" shut up about this matter..

 

I will not comment further....

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:D

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I'm sure I speak for all of us when I offer our humblest appologies for offending you and doubting your obviously far superior grasp of the english language. Had I known you were using those fullstops as an advanced form of anti forum poster encryption I would have welcomed your ilegible gibberish with open arms. ;p

 

On a serious note. You asked for help, we responded asking you to make your posts more legible, you refused. Therefor you clearly don't want our help.

 

Good day.


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11 May 2010.

 

Good Sir, you have missed the point regarding help. Help was requested regarding the problems with Dixon-Curry-Mastercare. I was not soliciting help for correct use of the English Language as you so "pompously" seemed to have thought.

 

Anyway... Mastercare seemed to have grasped the points being made.... "In The End".... as .... I have now received a "PROPER" and sincere appology along with a cheque for full reimbursement for the replacement washing machine.

 

Yes I agree... Good Day.. !!

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Was your letter like this? I would have like to have seen the reader's face. I would add something constructive, but I find you quite offensive. Your whole approach is not going to inspire people to take time and help you.

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This is the first time I have used a Consumer Forum, and will add that it will be my last time, given the type of person it attacts, such as yourself.

On the point of "Help" I must declare that I was more interested in making others aware of the pit-falls of the "Small Print" rather than soliciting actual help as such. I do not recall "ACTUALLY" asking for help or advice..?? In the past I have taken on and won many a fight against those who "think" they can ride roughshod over consumers. This is another example of yours truly standing up for what "I" thought was right and in the end getting a good result.( and... without your "help" which you seem to place so much importance on !!) Likewise, the "Legal" Department of Dixon-Currys seemed to agree with my points about "small print" and were very courteous both by letter and on the phone. Think what you will of me, it is not a problem. I have worked hard all my life (now retired). Ran my own engineering business for most of my adult life and.... served with HM Forces both as a regular and on reserve. I do NOT suffer fools gladly. If that offends..?? tough..!!

 

This is me signing out... and closing down for good. Leave a message if you will...?? but it will not be read by me. Entertain yourselves and others with your self-opinionated views ( on punctuation etc) if you so desire. I have better things to do. As said... I really wanted to tell others about my experience rather than solicit help. In future I will refrain from both / either. Have a nice life.

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To Keep the story as brief as possible. Bought a washing machine from Currys over ten years ago. Took out extended warranty for 5 years ( 4 + 1) to start with, then renewed every year. recently a fault developed, called for engineer. engineer inspected a few days later. I phoned Currys a few days later to enquire as to what will now happen... as... the cover is for "repair" or "replace" (new for old).. was told... will get back to you in 24 hours. 2 days later I phoned again... same story... 2 days later I phoned again... same story!!... now getting "brassed off" with this..!! wrote to them.. no reply... so a week later... wrote again... no reply... phoned again... same story as before... Now I am getting "mad"..!!

kept on phoning... 3 times in one day.. and at last call... said...look... I need a washing mashine..OK..?? now if you do NOT give me a commitment today... to repair or replace... and tell me when... I will go and buy one myself and send you the bill..!! next day... still no reply.. so I did just as I said I would... and sent them the receipt for refund.... but BONG... I should have read the small print..... DIXON / CURRYS ... "can"... take SIX WEEKS to decide upon what to do...!! can you believe that..!! (had a call from the... a first..!!) to tell me that ... as I had gone "over their heads" to buy another machine... and got rid of the old one.... it is "ME" who is in breach of contract... and... in two words... "get stuffed"... no new machine... and of course no repair... Please bear in mind just how much I have paid over the "9" years for warranty cover"... Not good...!!

 

How many people I wonder... will wait six weeks ... without a washing machine... "before" any action to repair or replace is taken by Currys.... very few I wager... probably less than 0.01%

 

So.... DIXON / CURRYS .. Mastercare / Coverplan... my compliments (not!!). Your after service "sucks"...!! We do have Appliance cover with D & G... similar set up... but.... have had nothing but first class service from them.... replaced another washing machine for us... 2 years ago.. in 10 days from the engineer "writing it off"...... that is the "Real Deal"... my friends... how it "SHOULD" be done..!!

 

Every know that you should read the small print, that is why you get a cooling off period to give you time to read it.

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I bought a SAMSUNG TV 32 inches in 2007 from Dixons online, then I applied for the 5 years extended warranty and after few days I received the agreement with them and an expiration date in 2012. I think that it is perfect as now I have no problem. In Feb this year the TV was dead so I looked for the licence agreement number, I called them and I was told that they had some problem with the payment therefore the agreement was void. Therefore I complained with them about this: why did you send me an agreement? why didn't you inform me about any arising problem? So far I am still in discussions with them them as for them you should always check your bank statement and the bank should always notify you any problem. Obviosuly according to them they acted by the rule and they believe to be totally rights. The discission goes on but I would advise not to apply for that extended warranty as the service and the customer support service are just rubbish and I can prove it with the letters they sent!!!

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Clappy did you pay the monies for agreement in full or installments as they may send you the agreement even if you have not fully paid it. This is standard practice for example Tescos insurance send you a cover letter out straight away even if you pay by installments. If you have not paid you don't have a leg to stand on. Moral of the story if you pay by installments make sure the payments go through, i check all my monthly payments it takes 5-10 mins max a month :)

 

If you are still reading then have no fear you are covered by your statuary rights! The item should last longer than 3 years. Get and independent engineer to look at it to say the fault caused by a problem inherent at time of manufacture. If this is the case they will have to offer you a refund, replacement or compensation. Simples!

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plus if you offer to pay the missing installments in a lump sum they sometimes agree


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Dear All, I still remember that day. I called them I gave the agent my debit card number and i ask her to pay all in a solution and after few days I receive the agreement. No, if they are not getting the money why are they sending the agreement and if they send the agreement and they have some money with the payment why they are not sending me a recorder second class letter advising me they have a problem? I still wait a reply from them and as the TV is broken they are not keen to find any agreement. Issue is over for them

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Dear All, I still remember that day. I called them I gave the agent my debit card number and i ask her to pay all in a solution and after few days I receive the agreement. No, if they are not getting the money why are they sending the agreement and if they send the agreement and they have some money with the payment why they are not sending me a recorder second class letter advising me they have a problem? I still wait a reply from them and as the TV is broken they are not keen to find any agreement. Issue is over for them

 

Companies normally send a letter regarding the payment as this company may have done 3 years ago. However with it been an optional service I can't see any company wasting time and money in such situation. As I stated in the post earlier it would be much better for you to go down the SOGA route.

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Thanks for your comments.... OK... I must confess... I did not obtain a degree at Oxford in English...But... I do hope that the general issue is of sufficient clarity to understand..?? So... let us please concentrate upon the general issue of the warranty terms... the lack of communication from Mastercare...etc... As mentioned in my "Thread"... I have had experience in the past with a warranty provider ... Domestic & General... who... under exactly the same circumstances, several years ago, acted in what I would regard as a "customer friendly" way, promptly and with due consideration to communicating. No problems with the way I was treated at all... unlike the contrast in "service" as received from Messrs Currys / Mastercare. You mention about a "full timetable"..?? well... as I mentioned previously... I wrote.. and included "ALL" details, reference numbers etc... The first two attempts were ignored by them... the third got a response, by phone, telling me that I would NOT be getting either a refund or a replacement machine..!! So... they have had at least 9 years of insurance premiums.. which I have lost. OK... my fault for not reading the small print.... but... what kind of "executive" puts in such a clause so as to expect a consumer to NOT have a working washing machine for 6 weeks or perhaps more..?? or indeed, perhaps a fridge/freezer. That really is just NOT realistic, fair or reasonable. I really do NOT want to hear any more about the Oxford Dictionary... how to spell or punctuate. Can we leave it at that please.

 

 

Hi, I just found this site and thought it may be useful as I am considering buying an extended warranty for a new Indesit washing machine. I'm sorry you've had such problems getting someone out but you've helped me make my decision NOT to take out a warranty. As for the people who have nothing better to do with their time than comment on your punctuation I can only feel sorry for them. How sad they are. You may get better help from the Consumer Action Group site. Good luck.

Edited by Conniff

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You may get better help from the Money Saving Expert site. Good luck.

 

Are you touting for business, the subject ended in June and was satisified so no further help is required.

 

Anyway... Mastercare seemed to have grasped the points being made.... "In The End".... as .... I have now received a "PROPER" and sincere appology along with a cheque for full reimbursement for the replacement washing machine.

 

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Hi, I just found this site and thought it may be useful as I am considering buying an extended warranty for a new Indesit washing machine. I'm sorry you've had such problems getting someone out but you've helped me make my decision NOT to take out a warranty. As for the people who have nothing better to do with their time than comment on your punctuation I can only feel sorry for them. How sad they are. You may get better help from the Consumer Action Group Expert site. Good luck.

 

Yes - I agree the responders’ seem to have entirely missed the point, their spelling and grammar not so good either. For a better example of poor punctuation and readability they should read the Mastercare agreement. I came here whilst researching a similar problem to that of the original poster, as you suggest I will try The Consumers Action Group.

Edited by Conniff

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Yes - I agree the responders’ seem to have entirely missed the point, their spelling and grammar not so good either. For a better example of poor punctuation and readability they should read the Mastercare agreement. I came here whilst researching a similar problem to that of the original poster, as you suggest I will try The Consumers Action Group.

 

My earlier post agreed with Mophead’s suggestion that

 

1. Originally Posted by Mophead

 

You may get better help from the Money Saving Expert site. Good luck.

 

Mophead’s post (along with my subsequent post) has been amended by “Conniff” replacing

 

“You may get better help from the Money Saving Expert site. Good luck.”

 

with

 

You may get better help from the Consumer Action Group site. Good luck.”

 

To tamper with a post with the intention of misleading others of the original author’s opinion is unlawful and brings the credibility of this site into question – Poor show.

 

My original (unadulterated) post is reproduced below

 

Yes - I agree the responders’ seem to have entirely missed the point, their spelling and grammar not so good either. For a better example of poor punctuation and readability they should read the Mastercare agreement. I came here whilst researching a similar problem to that of the original poster, as you suggest I will try MSE.

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