CURRYS / DIXON Mastercare warranty

[docproc1974]

To Keep the story as brief as possible. Bought a washing machine from Currys over ten years ago. Took out extended warranty for 5 years ( 4 + 1) to start with, then renewed every year. recently a fault developed, called for engineer. engineer inspected a few days later. I phoned Currys a few days later to enquire as to what will now happen... as... the cover is for "repair" or "replace" (new for old).. was told... will get back to you in 24 hours. 2 days later I phoned again... same story... 2 days later I phoned again... same story!!... now getting "brassed off" with this..!! wrote to them.. no reply... so a week later... wrote again... no reply... phoned again... same story as before... Now I am getting "mad"..!!

kept on phoning... 3 times in one day.. and at last call... said...look... I need a washing mashine..OK..?? now if you do NOT give me a commitment today... to repair or replace... and tell me when... I will go and buy one myself and send you the bill..!! next day... still no reply.. so I did just as I said I would... and sent them the receipt for refund.... but BONG... I should have read the small print..... DIXON / CURRYS ... "can"... take SIX WEEKS to decide upon what to do...!! can you believe that..!! (had a call from the... a first..!!) to tell me that ... as I had gone "over their heads" to buy another machine... and got rid of the old one.... it is "ME" who is in breach of contract... and... in two words... "get stuffed"... no new machine... and of course no repair... Please bear in mind just how much I have paid over the "9" years for warranty cover"... Not good...!!

 

How many people I wonder... will wait six weeks ... without a washing machine... "before" any action to repair or replace is taken by Currys.... very few I wager... probably less than 0.01%

 

So.... DIXON / CURRYS .. Mastercare / Coverplan... my compliments (not!!). Your after service "sucks"...!! We do have Appliance cover with D & G... similar set up... but.... have had nothing but first class service from them.... replaced another washing machine for us... 2 years ago.. in 10 days from the engineer "writing it off"...... that is the "Real Deal"... my friends... how it "SHOULD" be done..!!

[Renzokuken]

Your still entitled to a repair or replacement of the old machine, you just won't recieve any rembursement for the new one.

 

Also, could you stop with the over punctuation, it's making your text more difficult to read.

[docproc1974]

"IF"... you had been the person or persons at Mastercar from stage "1" you would know how hard I tried to get an answer to... what is going on... what are you planning to do..?? when..?? etc.. but NO ONE would tell me "ANYTHING...!! apart from... we will contact you about it in 24 hrs.. but never did..ever.. (sorry about the over punctuation !!) As said.. "IF" you had "ALL" of the info... then you would be better placed to make a constructive comment. The Old washing machine was taken away for scrap by the new supplier... so... no longer available for repair... but... I have yet to be told... were Mastercare going to repair it anyway...?? I doubt it... given its age as I am told that spares are no longer available.. perhaps you would know better on this ..?? Were you going to repair it..?? Did the engineer say it could be repaired..?? please do tell. And.... please keep your "lectures" about punctuation to yourself. Thankyou.

[Conniff]

Make a full timetabe of what happened and send it to the head office. You might be lucky although you have admitted that it is your own fault for not reading the policy.

 

I have to agree with Renzokuken that your posts are very hard to read and are not written how English is intended to be written, it is over punctuated, grammatically wrong and in places don't make sense.

[docproc1974]

Thanks for your comments.... OK... I must confess... I did not obtain a degree at Oxford in English...But... I do hope that the general issue is of sufficient clarity to understand..?? So... let us please concentrate upon the general issue of the warranty terms... the lack of communication from Mastercare...etc... As mentioned in my "Thread"... I have had experience in the past with a warranty provider ... Domestic & General... who... under exactly the same circumstances, several years ago, acted in what I would regard as a "customer friendly" way, promptly and with due consideration to communicating. No problems with the way I was treated at all... unlike the contrast in "service" as received from Messrs Currys / Mastercare. You mention about a "full timetable"..?? well... as I mentioned previously... I wrote.. and included "ALL" details, reference numbers etc... The first two attempts were ignored by them... the third got a response, by phone, telling me that I would NOT be getting either a refund or a replacement machine..!! So... they have had at least 9 years of insurance premiums.. which I have lost. OK... my fault for not reading the small print.... but... what kind of "executive" puts in such a clause so as to expect a consumer to NOT have a working washing machine for 6 weeks or perhaps more..?? or indeed, perhaps a fridge/freezer. That really is just NOT realistic, fair or reasonable. I really do NOT want to hear any more about the Oxford Dictionary... how to spell or punctuate. Can we leave it at that please.

[labrat]

remove the ..... and the ????

 

if you must use full stops every 2 words use a singular one same with question marks

 

is it a refund or repair your trying to obtain?

 

if its a refund of the agreement then you are probably not going to get it

 

if its a repair of the origional unit then they should still repair it, if you have disposed of the origional machine then they cannot repair it.

 

 

unfortunatly nothing in their rules for the cover is against the law, so it would have to be followed

[docproc1974]

here we go again... another lecture on how to write English.. !! for gods sake ... shut up about the "English"... !! Not interested in your views on how I should or should not use full stops or any other aspect of "MY" style of writing... so... please "DO" shut up about this matter..

 

I will not comment further....

[Conniff]

[Renzokuken]

I'm sure I speak for all of us when I offer our humblest appologies for offending you and doubting your obviously far superior grasp of the english language. Had I known you were using those fullstops as an advanced form of anti forum poster encryption I would have welcomed your ilegible gibberish with open arms. ;p

 

On a serious note. You asked for help, we responded asking you to make your posts more legible, you refused. Therefor you clearly don't want our help.

 

Good day.

[docproc1974]

11 May 2010.

 

Good Sir, you have missed the point regarding help. Help was requested regarding the problems with Dixon-Curry-Mastercare. I was not soliciting help for correct use of the English Language as you so "pompously" seemed to have thought.

 

Anyway... Mastercare seemed to have grasped the points being made.... "In The End".... as .... I have now received a "PROPER" and sincere appology along with a cheque for full reimbursement for the replacement washing machine.

 

Yes I agree... Good Day.. !!

[AtlantisZPM]

Was your letter like this? I would have like to have seen the reader's face. I would add something constructive, but I find you quite offensive. Your whole approach is not going to inspire people to take time and help you.

[docproc1974]

This is the first time I have used a Consumer Forum, and will add that it will be my last time, given the type of person it attacts, such as yourself.

On the point of "Help" I must declare that I was more interested in making others aware of the pit-falls of the "Small Print" rather than soliciting actual help as such. I do not recall "ACTUALLY" asking for help or advice..?? In the past I have taken on and won many a fight against those who "think" they can ride roughshod over consumers. This is another example of yours truly standing up for what "I" thought was right and in the end getting a good result.( and... without your "help" which you seem to place so much importance on !!) Likewise, the "Legal" Department of Dixon-Currys seemed to agree with my points about "small print" and were very courteous both by letter and on the phone. Think what you will of me, it is not a problem. I have worked hard all my life (now retired). Ran my own engineering business for most of my adult life and.... served with HM Forces both as a regular and on reserve. I do NOT suffer fools gladly. If that offends..?? tough..!!

 

This is me signing out... and closing down for good. Leave a message if you will...?? but it will not be read by me. Entertain yourselves and others with your self-opinionated views ( on punctuation etc) if you so desire. I have better things to do. As said... I really wanted to tell others about my experience rather than solicit help. In future I will refrain from both / either. Have a nice life.

[Conniff]

To Keep the story as brief as possible. Bought a washing machine from Currys over ten years ago. Took out extended warranty for 5 years ( 4 + 1) to start with, then renewed every year. recently a fault developed, called for engineer. engineer inspected a few days later. I phoned Currys a few days later to enquire as to what will now happen... as... the cover is for "repair" or "replace" (new for old).. was told... will get back to you in 24 hours. 2 days later I phoned again... same story... 2 days later I phoned again... same story!!... now getting "brassed off" with this..!! wrote to them.. no reply... so a week later... wrote again... no reply... phoned again... same story as before... Now I am getting "mad"..!!

kept on phoning... 3 times in one day.. and at last call... said...look... I need a washing mashine..OK..?? now if you do NOT give me a commitment today... to repair or replace... and tell me when... I will go and buy one myself and send you the bill..!! next day... still no reply.. so I did just as I said I would... and sent them the receipt for refund.... but BONG... I should have read the small print..... DIXON / CURRYS ... "can"... take SIX WEEKS to decide upon what to do...!! can you believe that..!! (had a call from the... a first..!!) to tell me that ... as I had gone "over their heads" to buy another machine... and got rid of the old one.... it is "ME" who is in breach of contract... and... in two words... "get stuffed"... no new machine... and of course no repair... Please bear in mind just how much I have paid over the "9" years for warranty cover"... Not good...!!

 

How many people I wonder... will wait six weeks ... without a washing machine... "before" any action to repair or replace is taken by Currys.... very few I wager... probably less than 0.01%

 

So.... DIXON / CURRYS .. Mastercare / Coverplan... my compliments (not!!). Your after service "sucks"...!! We do have Appliance cover with D & G... similar set up... but.... have had nothing but first class service from them.... replaced another washing machine for us... 2 years ago.. in 10 days from the engineer "writing it off"...... that is the "Real Deal"... my friends... how it "SHOULD" be done..!!

 

Every know that you should read the small print, that is why you get a cooling off period to give you time to read it.

[clappy1967]

I bought a SAMSUNG TV 32 inches in 2007 from Dixons online, then I applied for the 5 years extended warranty and after few days I received the agreement with them and an expiration date in 2012. I think that it is perfect as now I have no problem. In Feb this year the TV was dead so I looked for the licence agreement number, I called them and I was told that they had some problem with the payment therefore the agreement was void. Therefore I complained with them about this: why did you send me an agreement? why didn't you inform me about any arising problem? So far I am still in discussions with them them as for them you should always check your bank statement and the bank should always notify you any problem. Obviosuly according to them they acted by the rule and they believe to be totally rights. The discission goes on but I would advise not to apply for that extended warranty as the service and the customer support service are just rubbish and I can prove it with the letters they sent!!!

[AtlantisZPM]

Clappy did you pay the monies for agreement in full or installments as they may send you the agreement even if you have not fully paid it. This is standard practice for example Tescos insurance send you a cover letter out straight away even if you pay by installments. If you have not paid you don't have a leg to stand on. Moral of the story if you pay by installments make sure the payments go through, i check all my monthly payments it takes 5-10 mins max a month

 

If you are still reading then have no fear you are covered by your statuary rights! The item should last longer than 3 years. Get and independent engineer to look at it to say the fault caused by a problem inherent at time of manufacture. If this is the case they will have to offer you a refund, replacement or compensation. Simples!

[labrat]

plus if you offer to pay the missing installments in a lump sum they sometimes agree

[clappy1967]

Dear All, I still remember that day. I called them I gave the agent my debit card number and i ask her to pay all in a solution and after few days I receive the agreement. No, if they are not getting the money why are they sending the agreement and if they send the agreement and they have some money with the payment why they are not sending me a recorder second class letter advising me they have a problem? I still wait a reply from them and as the TV is broken they are not keen to find any agreement. Issue is over for them

[AtlantisZPM]

Dear All, I still remember that day. I called them I gave the agent my debit card number and i ask her to pay all in a solution and after few days I receive the agreement. No, if they are not getting the money why are they sending the agreement and if they send the agreement and they have some money with the payment why they are not sending me a recorder second class letter advising me they have a problem? I still wait a reply from them and as the TV is broken they are not keen to find any agreement. Issue is over for them

 

Companies normally send a letter regarding the payment as this company may have done 3 years ago. However with it been an optional service I can't see any company wasting time and money in such situation. As I stated in the post earlier it would be much better for you to go down the SOGA route.

[Mophead]

Thanks for your comments.... OK... I must confess... I did not obtain a degree at Oxford in English...But... I do hope that the general issue is of sufficient clarity to understand..?? So... let us please concentrate upon the general issue of the warranty terms... the lack of communication from Mastercare...etc... As mentioned in my "Thread"... I have had experience in the past with a warranty provider ... Domestic & General... who... under exactly the same circumstances, several years ago, acted in what I would regard as a "customer friendly" way, promptly and with due consideration to communicating. No problems with the way I was treated at all... unlike the contrast in "service" as received from Messrs Currys / Mastercare. You mention about a "full timetable"..?? well... as I mentioned previously... I wrote.. and included "ALL" details, reference numbers etc... The first two attempts were ignored by them... the third got a response, by phone, telling me that I would NOT be getting either a refund or a replacement machine..!! So... they have had at least 9 years of insurance premiums.. which I have lost. OK... my fault for not reading the small print.... but... what kind of "executive" puts in such a clause so as to expect a consumer to NOT have a working washing machine for 6 weeks or perhaps more..?? or indeed, perhaps a fridge/freezer. That really is just NOT realistic, fair or reasonable. I really do NOT want to hear any more about the Oxford Dictionary... how to spell or punctuate. Can we leave it at that please.

 

 

Hi, I just found this site and thought it may be useful as I am considering buying an extended warranty for a new Indesit washing machine. I'm sorry you've had such problems getting someone out but you've helped me make my decision NOT to take out a warranty. As for the people who have nothing better to do with their time than comment on your punctuation I can only feel sorry for them. How sad they are. You may get better help from the Consumer Action Group site. Good luck.

Edited July 21, 2011 by Conniff

[Conniff]

 

You may get better help from the Money Saving Expert site. Good luck.

 

Are you touting for business, the subject ended in June and was satisified so no further help is required.

 

Anyway... Mastercare seemed to have grasped the points being made.... "In The End".... as .... I have now received a "PROPER" and sincere appology along with a cheque for full reimbursement for the replacement washing machine.

 

[tarles]

 

 

Hi, I just found this site and thought it may be useful as I am considering buying an extended warranty for a new Indesit washing machine. I'm sorry you've had such problems getting someone out but you've helped me make my decision NOT to take out a warranty. As for the people who have nothing better to do with their time than comment on your punctuation I can only feel sorry for them. How sad they are. You may get better help from the Consumer Action Group Expert site. Good luck.

 

Yes - I agree the responders’ seem to have entirely missed the point, their spelling and grammar not so good either. For a better example of poor punctuation and readability they should read the Mastercare agreement. I came here whilst researching a similar problem to that of the original poster, as you suggest I will try The Consumers Action Group.

Edited July 21, 2011 by Conniff

[tarles]

Yes - I agree the responders’ seem to have entirely missed the point, their spelling and grammar not so good either. For a better example of poor punctuation and readability they should read the Mastercare agreement. I came here whilst researching a similar problem to that of the original poster, as you suggest I will try The Consumers Action Group.

 

My earlier post agreed with Mophead’s suggestion that

 

1. Originally Posted by Mophead

 

You may get better help from the Money Saving Expert site. Good luck.

 

Mophead’s post (along with my subsequent post) has been amended by “Conniff” replacing

 

“You may get better help from the Money Saving Expert site. Good luck.”

 

with

 

“You may get better help from the Consumer Action Group site. Good luck.”

 

To tamper with a post with the intention of misleading others of the original author’s opinion is unlawful and brings the credibility of this site into question – Poor show.

 

My original (unadulterated) post is reproduced below

 

Yes - I agree the responders’ seem to have entirely missed the point, their spelling and grammar not so good either. For a better example of poor punctuation and readability they should read the Mastercare agreement. I came here whilst researching a similar problem to that of the original poster, as you suggest I will try MSE.