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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Taking RBS to court


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I was making payments through cccs until 2 years ago. The ccs divided my payments into two amounts. one was supposed to be to my current account to pay off my overdraft and one to pay into the loan account. However between them they managed to cock it up. Both payments were made into my current account. This means that I haven't made a payment into my loan account since 2004. My current account at one time was £4,500 in credit but this eventually disappeared into a Router account. I found all this out when I looked at the information sent as a result of the DSAR. At the same time they wrote to me saying that they didn't have a copy of my loan agreement. If I wanted to be really cheeky I could write to them and demand the £4,500 back I think. I'm still pondering my next move but there's no rush since they aren't bothering me any more and the more time that passes the less of a case they have.

Edited by Billywhiz
missed out some info
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  • 1 year later...

I have not heard from rbs since they sent me their response to my data request last year. Credit report due to be cleared in May next year. I think I've WON and by Xmas I will be debt free! If you keep challenging them they do back down eventually. Never give up if you know they have been using shady tactics to steal your money. It's taken six years but I've now paid back what I owed and not paid the money they tried to swindle through PPI mis-selling

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  • 8 months later...

Hi Billy

I'd like to rejoice with you, but are you sure you've 'won'? I note you say it's taken six years...isn't that the statutory time limit by which ANY closed credit account has to be removed from your credit file anyway? Whether defaulted or not, CCJ or not?

 

In other words, are you sure this hasn't simply fallen off your file after 6 years? Or was it removed by the lender before the normal statutory time due because of your actions?

 

Rgds

BTM

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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won only in the sense that I didn't pay the huge amount of money they claimed I owed them. Yes it did drop off eventually even though they were continuing to claim I owed them £6,000+. I am now debt free and that's a win as far as I'm concerned

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They probably want the matter put to bed with all the fiddling they've been up to.

 

Shareholders advisory group PIRC estimate RBS are masking £18 billion of undeclared losses by including fictitional assets and fictitional profits.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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  • 1 year later...

I have today received a cheque for £121.00 and an apology. It's a refund of two instalments of loanguard overdraft insurance plus 10 years compound interest. It came from Customer Concerns, 5th Floor, 1 Hardman Boulevard, Manchester. M3 3AQ. Turns out it was they who owed me money and it was only with the prodding of the Financial Conduct Authority that they gave it back. I wonder, could I claim back the 3 PPI policies they sold me 10 years ago or is it too late or is someone trawling through all the insurance policies they sold?

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