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    • Your attachment was viewable in your first post.   Does the issue you mention with the wallpaper/slight stain really constitute a breach ?  Is it significant enough ?   The wallpaper was probably applied before the wall was properly dry.  But the other possibility, is that the tenants did not open windows regularly to ventilate the room.  It is important for windows to be opened or put into a vent position on a regular basis, to ensure that moisture is allowed out.   If the tenant had clothes drying in the house, with baths/showers being used etc, this may have helped cause the wallpaper peeling  and the damp stain.   Today has been a lovely Summer day in many parts of the UK, so the tenants may not be as quick to respond.  Same issue with replies to this site, so you might get other responses later.   The tenant is unlikely to try to pursue you for the matress or health issue they say is caused by a damp issue.  Unlikely to have sufficient evidence and their own actions may be the cause.   They are most likely deciding whether to complete work in the garden or not.   You are within your rights to hold onto the deposit for now, until the reasonable request to return property to pre let condition is completed.    
    • Oh Yorky, I'm so sorry you're still having trouble with your dad's hospital.   I can't believe they are still being so awkward, I sometimes think they (companies in general, not just hospitals) forget that we put ourselves through this stress and worry not because we want to, or even because we have to, but because we want what's best for our loved ones.   Their advice for you to deliver the form in person is at odds with the advice on their own website stating that visits have been suspended due to Covid. I mean, I would understand if someone wanted you to drop off clothes for your dad, but a piece of paper? Which could end up anywhere? That's... crazy.   I don't know if the following link is worth a try or whether you've been down this road, but the hospital website has details of all the consultants Consultants | North Tees and Hartlepool NHS Foundation Trust WWW.NTH.NHS.UK If you want to find out details of our hospital consultants and contact information you can search for them in our A-Z. obviously you'll know your dad's consultant name, but the phone numbers on there, are they ward ones that you've tried before or do they look different?   That said, even if you are more successful with that, definitely still get PALS and as much senior management on board as you can with a formal complaint. You shouldn't have to go to such lengths to get hold of the right people and for the right information, especially at such a stressful time.   You point out that you remember you're doing this for your brother and your dad, which is the best approach. I'm sure they, in their own way, know that you are pushing yourself and pushing the hospital for an outcome as you are is because of them.   I know it's easy for someone on the internet to say "look after yourself", "do this to help with stress" etc, but if you do feel you need extra help with dealing with your stress/worry, please don't be afraid to seek help from a doctor yourself. A "well" you is the best sort of support for your dad and brother.   I wish I could offer more support and I'm sure that if anyone else of the CAG community has any other suggestions, I'm sure they will come here and let you know.  
    • Ok update.  I have spent the last week or two, trying to get help from the Staff Nurses and Matron, regarding the Consultant or someone to have my dads lack of capacity documented, either their own paperwork or me sending COP3. I   they have informed the consultant looking after my dad, who at this moment is sounding very ill, with medical issues on top of delirium and confusion, he is apparently having blood transfusion bag things. not eating and drinking. I have even spoken to the consultants secretary to explain the urgent matter and to have the consultant contact over the last few days WITHOUT SUCCESS, conversion ended today with its a legal form can I take it into hospital personally, er..I dont drive and Im in Northampton, Hospital is Stockton on Tees.    the nurses cant help need to speak to consultant!!!!!!! conversation ended with well I will complain to PALS, GMC secretary of Health or whoever......reply was looks like it then?   I have just compiled a 3 page letter [well e mail one] sent to PALS, I will follow up with a written one and to whoever else I can contact.   I need this medical form before I can do anything else with court or appointee   anyone have any ideas cos Im now at my gasping point, wondering why the hell am I taking on all this stress and worry, then I think of my younger brother, and that reminds me why I am doing it and doing it for.
    • Second charge mortgage market returns to growth View the full article
    • You can't "take advantage of the discount period and argue later" if this means pay up at discount and then appeal.   Paying closes the case, at discount or otherwise.   Only time it doesn't is for removals.
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Dixons Online and Customer Service - Hilarious


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Well, I've just about calmed down sufficiently to post without ranting!

 

Last Sunday evening I ordered a Stoves 600DSLIM (I think) cooker from Dixons.co.uk - the transaction was processed, and the order confirmed by e-mail, and the correct sum of money was immediately taken from my bank. I looked forward to hearing from them about their 2-4 day delivery.

 

Nothing odd there, you may say.

 

By Wednesday, having heard nothing, I telephoned their Customer Service line. I explained that I hadn't heard anything about delivery of my shiny new cooker - with working oven which makes it instantly better than my current one - to be told that it is out of stock, there's nine people in the waiting list - what waiting list?! - and in this guy's own words "It's not looking good love we've got no date from the manufacturer" ...... right, so why didn't it say out of stock on the website then? "Oh it says forward order - that's what that means" - I'm sorry?? "Forward order, means there's a waiting list" - Hang on mate, I don't work for Dixons, Forward Order means forward order, out of stock means out of stock to me.

 

He wasn't able to give me any indication of how long it was likely to take, so I asked him to put me through to another department for a refund. Here's where it gets really funny.

 

No apology, no explanation, and when I explained how unhappy I was that a) they had taken my money for something they didn't physically possess to sell me, in a matter of seconds, and b) they were going to make me wait up to five days to replace the money in my bank account leaving me financially unable to purchase another cooker, and c) in my opinion their order forms should inform a customer that the item they are trying to purchase is currently out of stock and give you the option of going to a waiting list, well HE PUT THE PHONE DOWN ON ME.

 

Now, I'm not a rude girl, I didn't raise my voice, nor use abusive language as I do treat people as I would like them to treat me, however, I thought I should make what I consider to be valid points in a calm and collected manner. I certainly did not deserve to be treated like some foul-mouthed chav who fails to see reason. I have e-mailed Dixons complaining about all of the above, to no avail.

 

I would appreciate your opiniosn please, if you have five minutes.

 

Regards

 

Sarah

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My opinion, for what it's worth, is that, well, it's Dixons/Currys/Comet/PCWorld (take yout pick) and they wouldnt' know customer service if it came and bit them in the *rse.

 

It's shocking behaviour by any standards, but their standards are non-existant, so....

 

You can complain, but I doubt you'll get very far, and you'll end up giving up out of frustration of banging your head agaisnt the wall with that shower. Since you haven't suffered any actual loss beyond maybe a few days interest on your current account for the amount you had paid, you're not legally entitled to compensation, so you're on a non-starter.

 

Sorry. :-(

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Thanks for your reply Bookworm. I'm not seeking compensation as I don't feel I have lost out, however, I just thought I'd make people aware of what happened, and also feel a little better about the incident in as much as I know it's not me :)

 

Regards

 

Sarah

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Not that I'm trying to say your in the wrong here, but if a website said "in stock" one would assume they're in stock. If a website instead said "forward order" one would assume your placing an order in advance (or forward) of them recieving stock.

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I must be thick then, because I wouldn't have known what 'forward order' meant. I agree that, frankly, it would be better for them to put 'out of stock' especially as they don't seem to have a clue when they are getting anymore in.

 

Absolutely no excuse for them to put the phone down on someone who is making a valid complaint. Perhaps they knew they were in the wrong and had no defence so just hung up! Personally, I would try my local trading standards to see where you stand, especially as they seem almost reluctant to refund the money they were so quick to take.

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Same here, reading "forward order" wouldn't register, I'd probably think it means it comes straight from the manufacturer, the way some of my catalogues goods did. Certainly wouldn't twig that it means "we don't have any", furthermore, I am pretty sure they're not supposed to take payment for goods which are not actually in stiock, unless it's a special order (made to measure, personalised, that kind of thing).

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i would ussually assume forward order ment it isnt kept in stock but ordered on a "as we needed it from the manufacturer but they have it stock"

 

bit like drop shipping,

 

trust them to use confusing terms

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi,

I work for an online kitchen appliance retailer, and I agree that retailers should be using customer friendly language. It is common sense that most people would not automatically understand what 'forward order' meant. If the retailer has to order the item from the manufacturer, this does not always mean a lengthly wait, but they should really inform you of the estimated delivery date on the product page.

I don't want to appear like I am trying to use this forum to sell so I am not going to post any links - but we do have the cooker in question in stock, if you would like further information just drop me an email on [email protected], or drop me a tweet: @AppOnline

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