Jump to content


  • Tweets

  • Posts

    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5143 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Can someone advise me please.

I had a bailiff from bristow & sutor knock on my door this morning saying that my council tax bill has been handed over to them. Having read some threads on here previously, I told him that I would not deal with him or his company and that I will be sending a payment plan to the council to deal with the matter.

He was quite arrogant saying that they will come again and I will have to pay their charges and he would get an arrest warrant against me.

Anyway, about an hour after his visit, I went to collect my car from a garage and drove home - I stopped in the road outside my house and was looking through some documents when the 'vulture' knocked on the car window and said that he had attached my car and I have 5 days to pay.

I laughed at him and said no way - he then walked to my house and posted a slip through my letter box which claims that he has attached the car (without my signature)

 

What are my legal rights here?

I have spent the last 3 days off ill but should be going back to work tomorrow. I work 20 miles away from home and there is no way I could use public transport as I start at 7.30am and 3 busses would take well over 2 hours.

Any advice would be greatly appreciated please.

Thanks in advance.

Link to post
Share on other sites

the bailiff taken walking possession of your car (is the car on finance or HP)

 

this gives him more power unfortunately and means that if you don't make an arrangement with the bailiff to pay this debt he can remove and sell it

Link to post
Share on other sites

I assume he's given you a Notice Of Seizure and listed on that is your car - are the details correct, has he listed the charges he has applied? This is a common occurrence and he does not have to have your signature. At present there is a real threat your car could be lifted unless you pay up - do you know how much you owe.

 

PT

Please consider making a small donation to help keep this site running

 

[sIGPIC][/sIGPIC]

 

Link to post
Share on other sites

the bailiff taken walking possession of your car (is the car on finance or HP)

 

this gives him more power unfortunately and means that if you don't make an arrangement with the bailiff to pay this debt he can remove and sell it

 

Thanks for the reply - No, I own the car, it's old (P - Reg) and not worth very much. Unfortunately, I need it to get to work.

Link to post
Share on other sites

I assume he's given you a Notice Of Seizure and listed on that is your car - are the details correct, has he listed the charges he has applied? This is a common occurrence and he does not have to have your signature. At present there is a real threat your car could be lifted unless you pay up - do you know how much you owe.

 

PT

 

The debt is £819.00

Link to post
Share on other sites

About £250.00

 

If you owe £819 and at auction the car may only realise £50 I would argue that his levy is invalid for the simple reason that if they took it it has to realise all the Bailiif costs of removal, the auctioneers costs and a proportion of the debt owing. This simply is not going to happen in your case as he appears to have levied to gain a fee advantage for himself and his company.

 

PT

Please consider making a small donation to help keep this site running

 

[sIGPIC][/sIGPIC]

 

Link to post
Share on other sites

just been reading, I had the bailfis turn up and leave me a message on my phone saying that If i didnt call back they would come back and take goods from my house (even though never let them in or meet them).... but at no point have they mentioned the car that was was listed about 6 weeks ago ........ confused .com!!!!!!!!!! was that a legal levi a few weeks ago ?? im going bankcrupt in a few days , and at the moment trying to get the coucil to take back the debt so the bailifs have no hold over my car ....

Any one has any help

Link to post
Share on other sites

If you owe £819 and at auction the car may only realise £50 I would argue that his levy is invalid for the simple reason that if they took it it has to realise all the Bailiif costs of removal, the auctioneers costs and a proportion of the debt owing. This simply is not going to happen in your case as he appears to have levied to gain a fee advantage for himself and his company.

 

PT

 

Excellent answer.

 

A LETTER needs to be sent to the bailiff co to advise them of this.

Link to post
Share on other sites

  • 2 weeks later...

Apologies for this, but I'm going make a few posts here to update and ask some questions.

 

Here is the letter I sent to bristow & sutor;

Further to a visit by your bailiff on Wednesday 10 March, I enclose a copy of a letter sent to Dudley Council with a payment and future payment proposal.

I will ask that you pass this account back to the council as I will deal with them and them alone. I will not enter into further correspondence with your company with regards to the council tax bill.

Furthermore, your bailiff has posted a Notice of Seizure upon my vehicle. I would like to point out the following;

This is an old vehicle with a value of less than £150.00 which may raise less than £50.00 at auction. I believe that this levy is invalid as your agent has levied only for fee advantage for yourselves and there no realistic chance of the debt being reduced at all.

Furthermore, the vehicle is my only means of transport for employment purposes and, given that my place of work is over 20 miles away from home and cannot easily be reached by public transport, any removal of this vehicle would render me unemployed.

I will not voluntarily hand over the vehicle to you or anyone appointed by yourselves and will not accept any liability for any fees you may incur. I am willing to, if necessary, approach the court to have your seizure notice overturned should you be unwilling to accept the extremely difficult position that such intended action would place me in. However, I trust that such a course of action with associated additional costs will not be necessary an I look forward to your response in this regard.

Below is the letter I sent to the council;

With reference to the above account under liability order number 1981902 to the amount of £817.41, I would like to make it clear that it is not my intention to avoid this payment.

 

Due to extremely difficult circumstances I am unable to pay this in 1 payment and would like to advocate the following payment schedule;

Payment now of £97.41 followed by 10 payments of £72.00 to be paid on the 28th of each month commencing on 28 March.

I understand this may seem a long time but this is a realistic offer that is affordable to me and will allow me to pay future bills issued for Council Tax without them falling into arrears. A greater amount would cause me real and actual hardship.

I enclose now a cheque for payment of said amount and propose to submit cheque payments to you each month prior to the 28th.

I trust that this proposal is acceptable to you.

 

On to the next post......

Link to post
Share on other sites

On Friday morning, I phoned the council to check for progress, I was told that they had received the letter and cheque and that it was with the recoveries team. I was also told that I would be contacted by them within the next few days to discuss the arrangement. I am still awaiting that call.

 

With the post on Friday came B&S's reply - 'Notification Prior to Sale of Goods!' Giving me until the 24th to pay them.

 

I contacted the National Debtline for some advice in this matter and read the contents of my letters to the agent. They said that I had a valid point regarding the 'Inappropriate' seizure of the vehicle (and a very big thank you to Ploddertom for pointing this out) but that the usage of the vehicle for getting to and from work was a 'legal grey area' - he also gave me some advice on what to do further.

 

On Friday afternoon, I checked the bank and noticed that the cheque payment sent to the council had been taken off my account. (Does this mean that they are going to accept the proposal?)

 

1 more post to come....

Link to post
Share on other sites

Final post for now....

Here are letters which I intend posting tomorrow to continue the saga...

Could I ask for any thoughts, opinions or advice on the wordingsplease?

 

First is the letter going to B&S

 

To whom it may concern

Further to your ‘Notification Prior to Sale of Goods’ dated 17 March 2010, as well as my letter to you dated 14 March 2010, I would like to advise you as follows;

Following legal advice given to myself, I would like to point out that your levy on my vehicle is Inappropriate and request that you formally discontinue your claimed interest. The reason, as pointed out in my previous correspondence, is that due to the low value of the vehicle, your actions indicate that you are levying solely for the benefit of your fees with no real prospect of the debt to the Council being reduced at all.

Such conduct is unscrupulous and inappropriate and should you not discontinue your interest with immediate effect, I will raise a formal complaint with your governing body.

Furthermore, I have submitted a payment plan and payment directly to the Council and can confirm that cheque payment has been processed. Therefore, I propose that you resubmit this account back to the council as I will deal with them and them alone with regards to this matter.

I furthermore require you to provide me with a statement of charges levied by yourselves. Be aware that should I find any unwarranted or fraudulent charges, I will make further formal complaints against you.

Finally, I repeat what I stated in my previous correspondence; I will not hand over this vehicle to you nor will I accept your additional charges.

A copy of this letter will be sent to the council as well.

 

Next is a copy of the letter going to the council...

 

To Whom It May Concern

Further to my letter dated 9 March.

I enclose a copy of a letter sent to your agents, Bristow & Sutor regarding their conduct in making an Inappropriate levy as well as a copy of the letter sent to them on 14 March.

I would ask that, due to their conduct, you take this matter back into your own hands as I will not deal with that company.

I notice that the cheque sent to you in my previous letter has been processed by my bank and funds have cleared to yourselves. I enclose a further cheque for payment on the 28th as promised in my previous correspondence.

 

 

Any advice please?

 

Thanks

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...